Customer Care, Customer Satisfaction, Value, Loyalty and Complaining Behaviour: Validaiton in a UK University Setting

David Webb, A. Jagun

Research output: Contribution to journalArticle

Original languageEnglish
Pages (from-to)139-151
JournalJournal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume10
Publication statusPublished - 1997

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