Critical Web-site Encounters: A Service Quality Perspective

Research output: Chapter in Book/Conference paper › Conference paper

Original language	English
Title of host publication	Frontiers in Services
Editors	R.T. Rust
Place of Publication	University of Maryland
Publisher	American Marketing Association
Pages	1
Volume	N/A
Edition	Vanderbilt University
Publication status	Published - 2000
Event	Critical Web-site Encounters: A Service Quality Perspective - Vanderbilt University Duration: 1 Jan 2000 → …

Conference	Critical Web-site Encounters: A Service Quality Perspective
Period	1/01/00 → …

Cite this

@inproceedings{760f7973e2404e07a0c322cdc03dc5f7,

title = "Critical Web-site Encounters: A Service Quality Perspective",

author = "Jill Sweeney and W. Lapp",

year = "2000",

language = "English",

volume = "N/A",

pages = "1",

editor = "R.T. Rust",

booktitle = "Frontiers in Services",

publisher = "American Marketing Association",

address = "United States",

edition = "Vanderbilt University",

note = "Critical Web-site Encounters: A Service Quality Perspective ; Conference date: 01-01-2000",

}