Critical Success Factors of E-Learning for Health Learning Platform in Health Organization

E-learning encourages students to be more involved with content and more actively involved in learning that can be controlled by themselves. E-learning has also begun to be used in supporting training activities or non-formal education activities. Likewise, in training activities in the world of health, moving along with the times, many health entities have used e-learning. This study discussed critical success factors (CSF) for e-learning in a health organization Center of Indonesia's Strategic Development Initiatives (CISDI). The case study focuses on an in-depth discussion from the students' perspective about the factors that influence the success of e-learning. Those were the learner features (learner affect, behaviour, and cognition) and course features (quality of content, quality of courses, learning materials). The research was conducted using a mix of quantitative and qualitative methods. First, quantitatively done through a questionnaire using a Likert scale. Then, in-depth user interviews were conducted qualitatively to obtain information from the questionnaire results. The findings in this study indicated that the success of e-learning is strongly influenced by the quality of the course or platform, with an average mean score (4.48). This study helps CISDI as a stakeholder to develop quality e-learning.