Creating internal customer delight: towards improved employment practices for casual workers in the registered clubs industry of New South Wales, Australia

D.S. Lowry, Alan Simon

Research output: Chapter in Book/Conference paperOther chapter contribution

Original languageEnglish
Title of host publicationUniversity Working Paper
Place of PublicationMonash University
Publication statusPublished - 2001

Cite this

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title = "Creating internal customer delight: towards improved employment practices for casual workers in the registered clubs industry of New South Wales, Australia",
author = "D.S. Lowry and Alan Simon",
year = "2001",
language = "English",
booktitle = "University Working Paper",

}

Creating internal customer delight: towards improved employment practices for casual workers in the registered clubs industry of New South Wales, Australia. / Lowry, D.S.; Simon, Alan.

University Working Paper. Monash University, 2001.

Research output: Chapter in Book/Conference paperOther chapter contribution

TY - CHAP

T1 - Creating internal customer delight: towards improved employment practices for casual workers in the registered clubs industry of New South Wales, Australia

AU - Lowry, D.S.

AU - Simon, Alan

PY - 2001

Y1 - 2001

M3 - Other chapter contribution

BT - University Working Paper

CY - Monash University

ER -