Corporate image and a sport’s governing body

H. Sekhon, Sanjit Roy, S. Chadwick, J. Devlin

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)


© 2016 Informa UK Limited, trading as Taylor & Francis Group.This study provides a topical examination of corporate image and a sport’s governing body. Our study is based on 500 worldwide followers of football and has major implications because it serves as a basis for understanding how sports fans might develop and maintain trust in a governing body, and what the attendant antecedents and consequences are. The evidence from our research shows that the key attribute that enables a sport’s governing body to build trust is corporate image; corporate image is different to corporate reputation because it is built on mental imagery rather than value judgements. This finding, we argue, is also applicable to other sports’ governing bodies, particularly when there is a need to repair or re-build trust. The management of corporate image, as a mental image, is particularly significant if a sport’s governing body’s corporate image is called into question because income streams may be undermined.
Original languageEnglish
Pages (from-to)556-575
Number of pages20
JournalService Industries Journal
Issue number11-12
Publication statusPublished - 9 Sept 2016


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