Consumers’ responses to negative publicity: the influence of culture on information search and negative word-of-mouth

Mingzhou Yu, Fang Liu, Julie Anne Lee

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

Negative publicity is believed to have detrimental impacts on a brand; however, consumers’ responses to negative publicity may not always be negative, and the responses may vary in different cultural contexts. The current study
aims to understand the influence of inter- nalised aspects of culture on Chinese consumers’ responses to negative publicity. Our results suggest that Chinese consumers with higher levels of collectivism and uncer- tainty avoidance are more likely to search for further information and to spread negative word-of-mouth when confronted with negative publicity, than those with lower levels. Further, consumers with higher levels of power
distance are more likely to search for further information when the negative information is severe and to participate in negative word-of-mouth when the negative information is less severe, than those with lower levels of power dis- tance. Finally, when exposed to negative publicity, further information search is positively related and negative word- of-mouth negatively related to brand attitudes and purchase intentions. Key words: Negative publicity, Culture, Information search · Negative word-of-mouth · Brand attitude · Purchasing intention
Original languageEnglish
Pages (from-to)141–156
Number of pages20
JournalJournal of Brand Management
Volume26
Issue number2
Early online date16 May 2018
DOIs
Publication statusPublished - Mar 2019

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Negative word-of-mouth
Consumer response
Information search
Negative publicity
Brand attitude
Chinese consumers
Power distance
Cultural context
Purchase intention
Collectivism
Key words
Purchasing
Uncertainty avoidance

Cite this

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title = "Consumers’ responses to negative publicity: the influence of culture on information search and negative word-of-mouth",
abstract = "Negative publicity is believed to have detrimental impacts on a brand; however, consumers’ responses to negative publicity may not always be negative, and the responses may vary in different cultural contexts. The current study aims to understand the influence of inter- nalised aspects of culture on Chinese consumers’ responses to negative publicity. Our results suggest that Chinese consumers with higher levels of collectivism and uncer- tainty avoidance are more likely to search for further information and to spread negative word-of-mouth when confronted with negative publicity, than those with lower levels. Further, consumers with higher levels of power distance are more likely to search for further information when the negative information is severe and to participate in negative word-of-mouth when the negative information is less severe, than those with lower levels of power dis- tance. Finally, when exposed to negative publicity, further information search is positively related and negative word- of-mouth negatively related to brand attitudes and purchase intentions. Key words: Negative publicity, Culture, Information search · Negative word-of-mouth · Brand attitude · Purchasing intention",
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N2 - Negative publicity is believed to have detrimental impacts on a brand; however, consumers’ responses to negative publicity may not always be negative, and the responses may vary in different cultural contexts. The current study aims to understand the influence of inter- nalised aspects of culture on Chinese consumers’ responses to negative publicity. Our results suggest that Chinese consumers with higher levels of collectivism and uncer- tainty avoidance are more likely to search for further information and to spread negative word-of-mouth when confronted with negative publicity, than those with lower levels. Further, consumers with higher levels of power distance are more likely to search for further information when the negative information is severe and to participate in negative word-of-mouth when the negative information is less severe, than those with lower levels of power dis- tance. Finally, when exposed to negative publicity, further information search is positively related and negative word- of-mouth negatively related to brand attitudes and purchase intentions. Key words: Negative publicity, Culture, Information search · Negative word-of-mouth · Brand attitude · Purchasing intention

AB - Negative publicity is believed to have detrimental impacts on a brand; however, consumers’ responses to negative publicity may not always be negative, and the responses may vary in different cultural contexts. The current study aims to understand the influence of inter- nalised aspects of culture on Chinese consumers’ responses to negative publicity. Our results suggest that Chinese consumers with higher levels of collectivism and uncer- tainty avoidance are more likely to search for further information and to spread negative word-of-mouth when confronted with negative publicity, than those with lower levels. Further, consumers with higher levels of power distance are more likely to search for further information when the negative information is severe and to participate in negative word-of-mouth when the negative information is less severe, than those with lower levels of power dis- tance. Finally, when exposed to negative publicity, further information search is positively related and negative word- of-mouth negatively related to brand attitudes and purchase intentions. Key words: Negative publicity, Culture, Information search · Negative word-of-mouth · Brand attitude · Purchasing intention

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