Consumer complaining behaviour and conflict handling style

Research output: Chapter in Book/Conference paperConference paper

Original languageEnglish
Title of host publicationANZMAC Sustainable Management and Marketing Conference
EditorsDewi Tojib
Place of PublicationMelbourne, Australia
PublisherPromaco Conventions Pty. Ltd.
Pages1-8
Volume1
EditionMelbourne, Australia
ISBN (Print)1 86308 158 5
Publication statusPublished - 2009
EventConsumer complaining behaviour and conflict handling style - Melbourne, Australia
Duration: 1 Jan 2009 → …

Conference

ConferenceConsumer complaining behaviour and conflict handling style
Period1/01/09 → …

Cite this

Daly, T. M., Lee, J., & Soutar, G. (2009). Consumer complaining behaviour and conflict handling style. In D. Tojib (Ed.), ANZMAC Sustainable Management and Marketing Conference (Melbourne, Australia ed., Vol. 1, pp. 1-8). Melbourne, Australia: Promaco Conventions Pty. Ltd..