Conceptualisation of service quality for hybrid services: A hierarchical approach

S. Ganguli, Sanjit Roy

Research output: Contribution to journalArticlepeer-review

21 Citations (Scopus)
Original languageEnglish
Pages (from-to)1202-1218
JournalTotal Quality Management and Business Excellence
Volume24
Issue number9-10
DOIs
Publication statusPublished - 2013

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