The model clarified the influence of some of the suggested antecedents to member satisfaction (perceived hardware quality, relationship with God, perceived value and the relationship with Church). A further analysis was undertaken to see whether the relationships were impacted by background variables. The analysis found that, of four demographic variables (age, gender, education and income), only age had a moderating effect. In the qualitative stage, fourteen pastors and leaders from various denominations were interviewed to see whether the obtained results resonated and whether they might impact on the way their church approached members. There were some discrepancies between the quantitative results and the pastors assumptions. Most of those interviewed thought age and gender were relevant attributes, although some also felt education and income impacted on their members satisfaction. Some also noted that the results made sense to them and that they had changed the way they were likely to approach members in the future.
|Qualification||Doctor of Philosophy|
|Publication status||Unpublished - 2010|