Case Managed Emergency Relief Approach: Summary Report

From May-November 2020 St Patrick’s Community Support Centre (St Pat’s) undertook a pilot of a Case Managed Emergency Relief Program. In this pilot, clients presenting with an immediate need or crisis were provided with short-term case management in addition to, or instead of, the standard emergency relief/material assistance usually provided. The program also involved the development of a Crisis Support Assessment Tool that could easily enable both the client and case worker to identify additional whole of person needs to address and to track success in addressing them. The Centre for Social Impact at The University of Western Australia (CSI UWA) evaluated this pilot in terms of its process and outcomes, with a view to inform future iterations of the program.