@inproceedings{3ad5f578b479427faccb733e19e7e673,
title = "Australian's Organisations' Email Customer Service",
author = "D.T.H.C. Nguyen and Jamie Murphy",
year = "2001",
language = "English",
isbn = "1740620622",
volume = "1",
pages = "1--15",
editor = "M. Dixon and N. Letch",
booktitle = "Proceedings of the 4th Western Australian Workshop on Information Systems Reserach (WAWISR 2001)",
publisher = "UWA",
edition = "UWA",
note = "Australian's Organisations' Email Customer Service ; Conference date: 01-01-2001",
}