Attributions of blame for customer mistreatment: Implications for employees’ service performance and customers’ negative word of mouth

Patrick Raymund James M. Garcia, Simon Lloyd D. Restubog, Vinh Nhat Lu, Rajiv K. Amarnani, Lu Wang, Alessandra Capezio

Research output: Contribution to journalArticle

12 Citations (Scopus)

Fingerprint Dive into the research topics of 'Attributions of blame for customer mistreatment: Implications for employees’ service performance and customers’ negative word of mouth'. Together they form a unique fingerprint.

Business & Economics

Social Sciences

Medicine & Life Sciences