Assessing the cross-selling performance of front-line employees in a retail context

G. Ferguson; Geoff Soutar

Assessing the cross-selling performance of front-line employees in a retail context

Research output: Chapter in Book/Conference paper › Conference paper › peer-review

Original language	English
Title of host publication	3Rs: Reputation, Responsibility and Relevance
Editors	M. Thyne, K.R. Deans
Place of Publication	New Zealand
Publisher	School of Business, Otago University
Pages	276-283
Volume	n/a
Edition	Dunedin, New Zealand
ISBN (Print)	9781877156299
Publication status	Published - 2007
Event	Assessing the cross-selling performance of front-line employees in a retail context - Dunedin, New Zealand Duration: 1 Jan 2007 → …

Conference

Conference	Assessing the cross-selling performance of front-line employees in a retail context
Period	1/01/07 → …

Cite this

@inproceedings{47c5010e62e24899b61259c86b7d3e11,

title = "Assessing the cross-selling performance of front-line employees in a retail context",

author = "G. Ferguson and Geoff Soutar",

year = "2007",

language = "English",

isbn = "9781877156299",

volume = "n/a",

pages = "276--283",

editor = "M. Thyne and K.R. Deans",

booktitle = "3Rs: Reputation, Responsibility and Relevance",

publisher = "School of Business, Otago University",

edition = "Dunedin, New Zealand",

note = "Assessing the cross-selling performance of front-line employees in a retail context ; Conference date: 01-01-2007",

}

Ferguson, G & Soutar, G 2007, Assessing the cross-selling performance of front-line employees in a retail context. in M Thyne & KR Deans (eds), 3Rs: Reputation, Responsibility and Relevance. Dunedin, New Zealand edn, vol. n/a, School of Business, Otago University, New Zealand, pp. 276-283, Assessing the cross-selling performance of front-line employees in a retail context, 1/01/07.

Assessing the cross-selling performance of front-line employees in a retail context. / Ferguson, G.; Soutar, Geoff.

3Rs: Reputation, Responsibility and Relevance. ed. / M. Thyne; K.R. Deans. Vol. n/a Dunedin, New Zealand. ed. New Zealand : School of Business, Otago University, 2007. p. 276-283.

Research output: Chapter in Book/Conference paper › Conference paper › peer-review

TY - GEN

T1 - Assessing the cross-selling performance of front-line employees in a retail context

AU - Ferguson, G.

AU - Soutar, Geoff

PY - 2007

Y1 - 2007

M3 - Conference paper

SN - 9781877156299

VL - n/a

SP - 276

EP - 283

BT - 3Rs: Reputation, Responsibility and Relevance

A2 - Thyne, M.

A2 - Deans, K.R.

PB - School of Business, Otago University

CY - New Zealand

T2 - Assessing the cross-selling performance of front-line employees in a retail context

Y2 - 1 January 2007

ER -