Assessing 'Goodness': A Review of Quality Frameworks for Australian Academic Libraries

Alissa Sputore, Megan Fitzgibbons

Research output: Contribution to journalReview articlepeer-review

12 Citations (Scopus)


Quality assessment can help a library link its services and performance to strategic university goals and priorities. A vast body of professional literature describes quality and assessment theory and practice in libraries, including comprehensive International Standards. However there is no single measure of ‘goodness’ for libraries, and choices must be made to ensure assessment activities are effective and sustainable. Libraries seeking to strategically demonstrate their value and proactively respond to emerging priorities have much to gain from an understanding of this field. This review article aims to highlight the features, advantages and outcomes associated with contemporary approaches to quality management and assessment, and offer sources for further exploration. International Standards are discussed, as well as specific methodologies and approaches. This review is placed in the context of current issues and opportunities for Australian academic libraries.
Original languageEnglish
Pages (from-to)207-230
Number of pages24
JournalJournal of the Australian Library and Information Association
Issue number3
Publication statusPublished - 11 Jul 2017


Dive into the research topics of 'Assessing 'Goodness': A Review of Quality Frameworks for Australian Academic Libraries'. Together they form a unique fingerprint.

Cite this