Are you sure you want me to follow this? A study of procedure management, user perceptions and compliance behaviour

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Abstract

Adherence to procedures is critical to the safety and performance of maintenance tasks; however, few studies of procedure compliance among maintenance personnel have been reported. The present study evaluated a theoretical model in which management approaches to procedure compliance were linked to compliance outcomes through user perceptions of positive and negative procedure attributes. New scales were developed to assess these variables; hypotheses derived from the model were tested in survey data collected from maintainers in the mining industry (N = 176). A structural equation model showed acceptable fit statistics; findings were broadly consistent with the initial hypotheses.
As predicted, positive and negative dimensions of procedure attributes and compliance/non-compliance were perceived as distinct constructs, and were implicated in different pathways of the model. Also supporting the initial hypotheses, user involvement and managers’ learning-oriented responses to non-compliance were linked to favourable compliance outcomes through perceived procedure attributes. Learning-oriented responses were also directly associated with greater compliance. In addition, and contrary to prediction, punitive management responses positively predicted compliance. As discussed in the paper, these findings contribute new insights, relevant in both research and industry contexts, to understanding procedure compliance among maintainers.
LanguageEnglish
Pages19-32
Number of pages14
JournalSafety Science
Volume101
DOIs
Publication statusPublished - 1 Jan 2018

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Compliance
management
Industry
Maintenance
Learning
industry
structural model
Structural Models
Mineral industry
Task Performance and Analysis
learning
personnel
statistics
manager
Managers
Theoretical Models
Statistics
Personnel
Safety
performance

Cite this

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title = "Are you sure you want me to follow this? A study of procedure management, user perceptions and compliance behaviour",
abstract = "Adherence to procedures is critical to the safety and performance of maintenance tasks; however, few studies of procedure compliance among maintenance personnel have been reported. The present study evaluated a theoretical model in which management approaches to procedure compliance were linked to compliance outcomes through user perceptions of positive and negative procedure attributes. New scales were developed to assess these variables; hypotheses derived from the model were tested in survey data collected from maintainers in the mining industry (N = 176). A structural equation model showed acceptable fit statistics; findings were broadly consistent with the initial hypotheses.As predicted, positive and negative dimensions of procedure attributes and compliance/non-compliance were perceived as distinct constructs, and were implicated in different pathways of the model. Also supporting the initial hypotheses, user involvement and managers’ learning-oriented responses to non-compliance were linked to favourable compliance outcomes through perceived procedure attributes. Learning-oriented responses were also directly associated with greater compliance. In addition, and contrary to prediction, punitive management responses positively predicted compliance. As discussed in the paper, these findings contribute new insights, relevant in both research and industry contexts, to understanding procedure compliance among maintainers.",
keywords = "Compliance, Maintenance, Mining, Procedure, Safety, User perceptions, Violations",
author = "Lisette Kanse and Katharine Parkes and Melinda Hodkiewicz and Xiaowen Hu and Mark Griffin",
year = "2018",
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T1 - Are you sure you want me to follow this? A study of procedure management, user perceptions and compliance behaviour

AU - Kanse, Lisette

AU - Parkes, Katharine

AU - Hodkiewicz, Melinda

AU - Hu, Xiaowen

AU - Griffin, Mark

PY - 2018/1/1

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N2 - Adherence to procedures is critical to the safety and performance of maintenance tasks; however, few studies of procedure compliance among maintenance personnel have been reported. The present study evaluated a theoretical model in which management approaches to procedure compliance were linked to compliance outcomes through user perceptions of positive and negative procedure attributes. New scales were developed to assess these variables; hypotheses derived from the model were tested in survey data collected from maintainers in the mining industry (N = 176). A structural equation model showed acceptable fit statistics; findings were broadly consistent with the initial hypotheses.As predicted, positive and negative dimensions of procedure attributes and compliance/non-compliance were perceived as distinct constructs, and were implicated in different pathways of the model. Also supporting the initial hypotheses, user involvement and managers’ learning-oriented responses to non-compliance were linked to favourable compliance outcomes through perceived procedure attributes. Learning-oriented responses were also directly associated with greater compliance. In addition, and contrary to prediction, punitive management responses positively predicted compliance. As discussed in the paper, these findings contribute new insights, relevant in both research and industry contexts, to understanding procedure compliance among maintainers.

AB - Adherence to procedures is critical to the safety and performance of maintenance tasks; however, few studies of procedure compliance among maintenance personnel have been reported. The present study evaluated a theoretical model in which management approaches to procedure compliance were linked to compliance outcomes through user perceptions of positive and negative procedure attributes. New scales were developed to assess these variables; hypotheses derived from the model were tested in survey data collected from maintainers in the mining industry (N = 176). A structural equation model showed acceptable fit statistics; findings were broadly consistent with the initial hypotheses.As predicted, positive and negative dimensions of procedure attributes and compliance/non-compliance were perceived as distinct constructs, and were implicated in different pathways of the model. Also supporting the initial hypotheses, user involvement and managers’ learning-oriented responses to non-compliance were linked to favourable compliance outcomes through perceived procedure attributes. Learning-oriented responses were also directly associated with greater compliance. In addition, and contrary to prediction, punitive management responses positively predicted compliance. As discussed in the paper, these findings contribute new insights, relevant in both research and industry contexts, to understanding procedure compliance among maintainers.

KW - Compliance

KW - Maintenance

KW - Mining

KW - Procedure

KW - Safety

KW - User perceptions

KW - Violations

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