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Application of the Servqual Model in the E-cosmetics Sector
Nilüfer Köse
, Belkis İclal Zeren
, Paşa Çiçeklidağ
, Selman Süha Gürbüzer
, Merve Sahin
School of Physics, Mathematics and Computing
Research output
:
Chapter in Book/Conference paper
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Conference paper
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peer-review
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Social Sciences
Customer Loyalty
100%
Quality of Service
50%
Brand Image
50%
Empathy
50%
Digital Transformation
50%
Online Survey
50%
User Interfaces
50%
Industry Experience
50%
Engineering
Customer Satisfaction
100%
Collected Data
20%
Product Quality
20%
Responsiveness
20%
Direct Effect
20%
Indirect Effect
20%
Quality of Service
20%
Key Dimension
20%
User interface design
20%
Economics, Econometrics and Finance
Customer Retention
100%
Statistical Method
50%
Brand Image
50%
Specific Industry
50%
Computer Science
Customer Satisfaction
100%
Online Survey
20%
User Interface Design
20%
Digital Transformation
20%
Quality of Service
20%
Indirect Effect
20%
Collected Data
20%
Product Quality
20%