An Investigation of Australian Organisations' Online Customer Service

J. Heuchan; Jamie Murphy; Lawrence Neale; Fang Liu

An Investigation of Australian Organisations' Online Customer Service

J. Heuchan, Jamie Murphy, Lawrence Neale, Fang Liu

Research output: Chapter in Book/Conference paper › Conference paper › peer-review

Original language	English
Title of host publication	Proceedings of The Australian and New Zealand Marketing Academy Conference (ANZMAC)
Editors	S. Chetty, B. Collins
Place of Publication	Auckland
Publisher	Massey University
Pages	1-8
Volume	1
Edition	Massey University, Auckland
ISBN (Print)	0473082063
Publication status	Published - 2001
Event	An Investigation of Australian Organisations' Online Customer Service - Massey University, Auckland Duration: 1 Jan 2001 → …

Conference

Conference	An Investigation of Australian Organisations' Online Customer Service
Period	1/01/01 → …

Cite this

@inproceedings{aa2bf1f2e75349f1a6d1689d5463839c,

title = "An Investigation of Australian Organisations' Online Customer Service",

author = "J. Heuchan and Jamie Murphy and Lawrence Neale and Fang Liu",

year = "2001",

language = "English",

isbn = "0473082063",

volume = "1",

pages = "1--8",

editor = "S. Chetty and B. Collins",

booktitle = "Proceedings of The Australian and New Zealand Marketing Academy Conference (ANZMAC)",

publisher = "Massey University",

address = "New Zealand",

edition = "Massey University, Auckland",

note = "An Investigation of Australian Organisations' Online Customer Service ; Conference date: 01-01-2001",

}

Heuchan, J, Murphy, J, Neale, L & Liu, F 2001, An Investigation of Australian Organisations' Online Customer Service. in S Chetty & B Collins (eds), Proceedings of The Australian and New Zealand Marketing Academy Conference (ANZMAC). Massey University, Auckland edn, vol. 1, Massey University, Auckland, pp. 1-8, An Investigation of Australian Organisations' Online Customer Service, 1/01/01.

An Investigation of Australian Organisations' Online Customer Service. / Heuchan, J.; Murphy, Jamie; Neale, Lawrence et al.
Proceedings of The Australian and New Zealand Marketing Academy Conference (ANZMAC). ed. / S. Chetty; B. Collins. Vol. 1 Massey University, Auckland. ed. Auckland: Massey University, 2001. p. 1-8.

Research output: Chapter in Book/Conference paper › Conference paper › peer-review

TY - GEN

T1 - An Investigation of Australian Organisations' Online Customer Service

AU - Heuchan, J.

AU - Murphy, Jamie

AU - Neale, Lawrence

AU - Liu, Fang

PY - 2001

Y1 - 2001

M3 - Conference paper

SN - 0473082063

VL - 1

SP - 1

EP - 8

BT - Proceedings of The Australian and New Zealand Marketing Academy Conference (ANZMAC)

A2 - Chetty, S.

A2 - Collins, B.

PB - Massey University

CY - Auckland

T2 - An Investigation of Australian Organisations' Online Customer Service

Y2 - 1 January 2001

ER -