@inproceedings{f22324d60ada4b0ea87389902d08e7cc,
title = "An Exploratory Study on the Role of Management Tone in Hotel Guest Questionnaires",
author = "A. Ogle and K. Nosaka and Simone Pettigrew",
year = "2005",
language = "English",
isbn = "064645546X",
volume = "n/a",
pages = "94--102",
editor = "Sharon Purchase",
booktitle = "Broadening the Boundaries",
publisher = "Promaco Conventions Pty. Ltd.",
edition = "Fremantle",
note = "An Exploratory Study on the Role of Management Tone in Hotel Guest Questionnaires ; Conference date: 01-01-2005",
}