|Journal||Consumer Satisfaction, Dissatisfaction and Complaining Behavior|
|Publication status||Published - 1998|
Hausknecht, D., Sweeney, J., Soutar, G. N., & Johnson, L. J. (1998). "After I had made the decision, I..." Toward a Scale to Measure Cognitive Dissonance. Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 11, 119-127.