@inproceedings{05e707e40b884e3da59365be6b29c1d1,
title = "A New Perspective on Service Quality: A Multi-Dimensional, Hierarchical Scale",
author = "T. Dagger and Jill Sweeney",
year = "2004",
language = "English",
isbn = "0475222151",
volume = "2004",
pages = "N/A",
editor = "J. Wiley and P. Thirkell",
booktitle = "Marketing accounatbilities and responsibilities",
publisher = "Victoria University of Wellington",
edition = "Wellington, New Zealand",
note = "A New Perspective on Service Quality: A Multi-Dimensional, Hierarchical Scale ; Conference date: 01-01-2004",
}