A network analysis of the dynamics of information technology governance: a tactical model to guide IT governance implementation

Hafizah Mohamad Hsbollah

Research output: ThesisDoctoral Thesis

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Abstract

[Truncated] This thesis contributes to understanding the processes that are related to the implementation of IT governance and IT infrastructure in organisations. Through the exploration of the relationships between IT governance arrangements (structures, processes, relational mechanisms) and IT infrastructure, this research provides insight into how and why IT governance emerges in an organisation.

Drawing upon actor network theory (ANT) as a theoretical lens, this dissertation explores the relationships that emerge from continuous interactions of the heterogeneous actors that constitute governance and infrastructure arrangements. The factors that affect the actors’ interactions are highlighted within their specific social, political, technical and historical contexts. Through an examination of the detail of how the actors’ conflicting interests become dynamically aligned, this thesis reveals how the implementation of IT governance and infrastructure shapes and is shaped by, the interactions of its actors.

The study of the relationships that exist between the IT governance arrangements and IT infrastructure is conducted using a mixed method approach. The first part of the exploratory research strategy adopts a qualitative approach. Through the study of four cases in two for-profit and two not-for-profit organisations in Australia and Malaysia, the process of how and why IT governance and IT infrastructure emerge is revealed. The analysis demonstrates that the relationship between the IT governance structures, processes, relational mechanisms and IT infrastructure emerge over time as an effect of their dynamic interactions. Their emergence is not only due to the entanglement of the social and the material, but also contingent upon specific organisational settings, such as business culture and historical background. The concept of a local/global network analysis is used to produce four IT governance trajectories. A cross case analysis of the four IT governance trajectories is conducted and as a result, the critical factors that contribute to the strengthening of IT governance trajectories are identified.

Original languageEnglish
QualificationDoctor of Philosophy
Publication statusUnpublished - 2015

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