Find Research Outputs

2001

Inter-Relationships between relationship marketing, branding and services: implications

Sweeney, J., 2001, Proceedings of The Australian and New Zealand Marketing Academy Conference (ANZMAC). Chetty, S. & Collins, B. (eds.). Massey University, Auckland ed. Auckland: Massey University, Vol. 1. p. 1-9

Research output: Chapter in Book/Conference paperConference paper

Are electronic gaming machines the "crack cocaine" of gambling?

Mizerski, D., Jolley, W. & Mizerski, K., 2001, Proceedings of The Australian and New Zealand Marketing Academy Conference (ANZMAC). Chetty, S. & Collins, B. (eds.). Auckland ed. Auckland: Massey University, Vol. 1. p. 1-8

Research output: Chapter in Book/Conference paperConference paper

Forces Motivating Small Business Start Up Among Nascent Entrepreneurs

Mazzarol, T., Volery, T., Doss, D. & Thein, V., 2001, In : Small Enterprise Research: The Journal of SEAANZ. 9, 1, p. 3-18

Research output: Contribution to journalArticle

2006
55 Citations (Scopus)

How habit and satisfaction affects player retention for online gambling

Jolley, B., Mizerski, D. & Olaru, D., 2006, In : Journal of Business Research. 59, 6, p. 770-777

Research output: Contribution to journalArticle

Gambling
Customer satisfaction
Habit
Customer behavior
Experiment

Attitudes Towards Risk and Uncertainty: Suggested Scales

Quintal, V., Lee, J. & Soutar, G., 2006, 2006 Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management. Kennedy, J. & Di Milia, L. (eds.). Yeppoon, Queensland, Australia ed. Sydney, Australia: Central Queensland University, Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

Measuring Values Though Best Worst Scaling

Lee, J., Soutar, G. & Louviere, J., 2006, Hawaii International Conference on Business. Burge, A. (ed.). Hawaii ed. Hawaii: Hawaii International Conferences, Vol. CDROM online. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

What is Word-of-Mouth? Examining the Dimensionality of the Construct

Sweeney, J., Soutar, G. N. & Mazzarol, T. W., 2006, Frontiers in Service. McColl-Kennedy, J. R., Roland, T. R. & Danaher, P. (eds.). Brisbane, Australia ed. Brisbane, Australia: UQ Business School, Vol. n/a. p. n/a

Research output: Chapter in Book/Conference paperConference paper

2014
14 Citations (Scopus)

Delivering good service: Personal resources, job satisfaction and nurses' 'customer' (patient) orientation

Gountas, S., Gountas, J. I., Soutar, G. & Mavondo, F. T., 2014, In : Journal of Advanced Nursing. 70, 7, p. 1553-1563

Research output: Contribution to journalArticle

Job Satisfaction
Nurses
Self Efficacy
Least-Squares Analysis
Public Hospitals
2000

Critical Web-site Encounters: A Service Quality Perspective

Sweeney, J. & Lapp, W., 2000, Frontiers in Services. Rust, R. T. (ed.). Vanderbilt University ed. University of Maryland: American Marketing Association, Vol. N/A. p. 1

Research output: Chapter in Book/Conference paperConference paper

2004

WA Segmentation Study. A segmentation study of the Western Australian market, prepared for the WA Toursim COmmission

Lee, J. & Soutar, G., 2004, Not available. Western Australia

Research output: Chapter in Book/Conference paperOther chapter contribution

2013

Marketing Across Cultures

Jean-Claude, J. U. & Lee, J., 2013, 6th ed. UK: Pearson.

Research output: Book/ReportBook

2009

Word of Mouth: Development of a Multiple Item Scale

Sweeney, J., Soutar, G. & Mazzarol, T., 2009, 2009 AMA Winter Educator's Conference. Reynolds, K. & White, J. C. (eds.). Tampa, Florida ed. Chicago, USA: American Marketing Association, Vol. 1. p. 188-189

Research output: Chapter in Book/Conference paperConference paper

2014

Resource mobilisation along technical and innovation trajectories

Purchase, S., Kum, C. & Olaru, D., 2014, The sixth meeting of the IMP Group in Asia. France: IESEG School of Management, p. 1-32

Research output: Chapter in Book/Conference paperOther chapter contribution

2009

Co-operative Enterprise: A Discussion Paper & Literature Review

Mazzarol, T., 2009, Perth, Australia: Co-operatives WA.

Research output: Book/ReportOther output

Customers as Resource Integrators: Styles of Customer Co-creation

Mccoll-Kennedy, J. R., Vargo, S. L., Dagger, T. & Sweeney, J., 2009, 2009 Naples Forum on Services:Service-Dominant Logic, Service Science and Network Theory. Setyar, C. (ed.). Capri, Italy ed. Naples, Italy: EIASM The European Institute for Advanced Studies in Management, Vol. 1. p. 1-2

Research output: Chapter in Book/Conference paperConference paper

2008

Word of Mouth in Consumer Products: Research Agenda and Research Directions

Sweeney, J., 2008, Presentation to the University of Manchester Business School. N/A

Research output: Chapter in Book/Conference paperOther chapter contribution

2004

Predire les liees a l'innovation dans les PME: une etude exploratoire en Australie Occidentale

Reboud, S. & Mazzarol, T., 2004, Working Papers Series, CEREN, Groupe ESC Dijon Bourgogne BP 50608-21006 Dijon cede. N.A (ed.). Dijon, France

Research output: Chapter in Book/Conference paperOther chapter contribution

2014

Marketing our co-operative advantage (MOCA): the challenges of implementation

Whyatt, G. & Reboud, S., 2014, Research Handbook on Sustainable Co-operative Enterprise: Case Studies of Organisational Resilience in the Co-operative Business Model. Mazzarol, T., Reboud, S., Limnios, E. M. & Clark, D. (eds.). Cheltenham UK, Northampton USA: Edward Elgar Publishing, p. 254-269

Research output: Chapter in Book/Conference paperChapter

2006

Assessing Well-Being in Remote Tibetan Communities

Webb, D., 2006, 7th ISQOLS. Moeller, V. (ed.). Grahamstown, South Africa ed. www.ru.ac.za/isqols2006: International Society for Quality-of-Life Studies, Vol. n/a. p. 157

Research output: Chapter in Book/Conference paperConference paper

1998

Differentiating Between Customer Switching and Defection Behaviour

Webb, D. & Kho, N., 1998, ANZMAC 98. University of Otago, Dunedin, ed. New Zealand: University of Otago, Vol. n/a. p. n/a

Research output: Chapter in Book/Conference paperConference paper

2017

Can materialistic consumers have high well-being?

Gruner, R., Frawley, H. & Evers, U., 2017, Australia New Zealand Marketing Academy Conference 2017: Marketing for Impact. Robinson, L., Brennan, L. & Reid, M. (eds.). Melbourne, Australia: RMIT University, p. 118-122

Research output: Chapter in Book/Conference paperConference paper

Materialism
Well-being
Consumer well-being
Consumer research
Empirical study

Exploring sustainable supply chain transitions: an industrial ecology perspective

Gruner, R. & Edwards, M., 2017, EUROMA. European Operations Management Association (EUROMA)

Research output: Chapter in Book/Conference paperConference paper

2016

IMAGE VIVIDNESS, IMAGE CONGRUITY AND THEIR INFLUENCES ON THE EFFECTIVENESS OF ECOTOURISM

Liu, F., Zhang, C. & Soutar, G. N., 21 Jul 2016.

Research output: Contribution to conferenceConference presentation/ephemera

COUNTRY AND GENDER DIFFERENCES IN THE CONSUMPTION OF MASSIVELY MULTIPLIER ROLE-PLAYING ONLINE GAMES

Albatati, B. K., Mizerski, R. W. & Liu, F., 21 Jul 2016.

Research output: Contribution to conferenceConference presentation/ephemera

Gender differences
Country differences
Multiplier
Online games
India

Woolworths and Coles should heed simplicity lesson from Aldi

Gruner, R. L., 2016, The Conversation. June 14, 2016 ed. http://theconversation.com/woolworths-and-coles-should-heed-simplicity-lesson-from-aldi-57283, Vol. Business + Economics.

Research output: Chapter in Book/Conference paperOther chapter contribution

Open Access
2017
3 Citations (Scopus)

Preface

Adhikari, A. & Roy, S. K., 3 May 2017, Strategic Marketing Cases in Emerging Markets. Springer International Publishing Switzerland, p. v-vi

Research output: Chapter in Book/Conference paperForeword/postscript

2014

Small business diagnostic: what does it tell us about SMEs

Mazzarol, T., 2014, Australia: Centre for Entrepreneurial Management and Innovation (CEMI). 47 p. (CEMI Discussion Paper Series)

Research output: Book/ReportOther output

Training Transfer Research: A Manager’s Guide and Bibliography

Wenzel, R. & Cordery, J., 30 Aug 2014, Australian Institute of Management. 84 p.

Research output: Book/ReportBook

Open Access
2012

Service Fairness: A Hierarchical Approach

Roy, S., Devlin, J. & Sekhon, H., 2012, 41st European Marketing Academy Conference (EMAC). http://www.emac2012.org/userfiles/emac2012_conferenceproceedings_final%20may%2017.pdf: European Marketing Academy, Vol. N/A. p. 410-411

Research output: Chapter in Book/Conference paperConference paper

2005
1 Citation (Scopus)
2012

Modern Religious Verdicts on Consumption: Who Bothers and Who Does Not?

Muhamad, N. & Mizerski, D., 2012, Australia New Zealand Marketing Academy Conference 2012: Proceedings. http://anzmac.info/conference/2012/papers/: University of South Australia, Vol. -. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

2015
8 Citations (Scopus)

Fuzzy Logic for Social Simulation Using NetLogo

Izquierdo, L. R., Olaru, D., Izquierdo, S. S., Purchase, S. & Soutar, G., 2015, In : JASSS. 18, 4, p. Article 1

Research output: Contribution to journalArticle

Open Access
logic
Fuzzy logic
simulation
interpretation
Fuzzy rules
2014

Key problems facing SME owner-managers in strategy and innovation: evidence from a diagnostic survey

Mazzarol, T. & Reboud, S., 2014, Proceedings of the 28th Australian and New Zealand Academy of Management Conference. Australia: Australian and New Zealand Academy of Management, Vol. N/A. p. 1-23

Research output: Chapter in Book/Conference paperConference paper

Pacemaker co-operatives across primary industries: what drives organisational resilience?

Mamouni Limnios, E., Mazzarol, T. & Soutar, G., 2014, Research Handbook on Sustainable Co-operative Enterprise: Case Studies of Organisational Resilience in the Co-operative Business Model. Mazzarol, T., Reboud, S., Limnios, E. M. & Clark, D. (eds.). Cheltenham UK, Northampton USA: Edward Elgar Publishing, p. 160-178

Research output: Chapter in Book/Conference paperChapter

12 Citations (Scopus)

Perceptions of fair treatment in financial services: Development, validation and application of a fairness measurement scale

Devlin, J. F., Roy, S. & Sekhon, H., 2014, In : European Journal of Marketing. 48, 7/8, p. 1315-1332

Research output: Contribution to journalArticle

2010

TESTING THE ASSOCIATION OF ETHNIC IDENTITY AND ACCULTURATION

Krisjanti, M., Mizerski, D. & Liu, F., 2010, 2010 Culture Perspectives in Marketing Conference "Cultural Perspectives in a Global Marketplace". Sharma, D. (ed.). Lille, France ed. Canada: Academy of Marketing Science, Vol. N/A. p. online

Research output: Chapter in Book/Conference paperConference paper

2004

Morality and Legitimacy of Youth Alcohol Use: Implications for Health Marketing

Amonini, C., Soutar, G. & Donovan, R., 2004, ANZMAC 2004 - Marketing accountabilities and responsibilities Proceedings. Wiley, J. & Thirkell, P. (eds.). Wellington, New Zealand ed. Wellington, New Zealand: Australian and New Zealand Marketing Academy Conference 2004, Vol. 2004. p. N/A

Research output: Chapter in Book/Conference paperConference paper

Personal Networking in Russian Post Soviet Life

Butler, B. & Purchase, S., 2004, In : Research and Practice in Human Resource Management. 12, 1, p. 19-32

Research output: Contribution to journalArticle

Human resources
Networking
Investors
Human resource management
Market economy

Digital Communities: A Study to Determine the feasibility of Creating a Digital Content Industry Cluster in Western Australia

Mazzarol, T., Patmore, R., Van Heemst, N., Wong, J. & Adam, D., 2004, Perth: UWA, CEMI.

Research output: Book/ReportOther output

2005

The Role of Ethical Behaviours in the Relations between Leadership Styles and Job Performance

Goh, Y. V. & Soutar, G., 2005, Broadening the Boundaries. Purchase, S. (ed.). Fremantle ed. Perth, Australia: Promaco Conventions Pty. Ltd., Vol. n/a. p. CR 24-33

Research output: Chapter in Book/Conference paperConference paper

2003

Customer-perceived value

Sweeney, J., 2003, Services Marketing: A Managerial Approach. McColl-Kennedy, J. R. (ed.). N/A ed. Singapore: John Wiley & Sons, Vol. 2003. p. 135-166 (N/A).

Research output: Chapter in Book/Conference paperChapter

42 Citations (Scopus)
Growth management
Small business
Owners
Human resource management
Delegation

Leadership and Innovation in Small to Medium Enterprises in Indonesia

Ratam, D. A. & Mazzarol, T., 2003, Surfing the Waves: Management Challenges, Management Solutions: Proceedings of the 17th ANZAM 2003 Conference. Brown, A. (ed.). Fremantle, WA ed. Fremantle, WA: Australian and New Zealand Academy of Management, Vol. 17. p. N/A

Research output: Chapter in Book/Conference paperConference paper

2000

An examination of some substantive conditions for the successful establishment of closer collaborative interorganisational relationships in the industrial marketing of small entrepreneurial firms

Brush, G., 2000, ICSB World Conference 2000. Douglas, E. (ed.). Brisbane ed. Brisbane: Orator Corporation, Vol. N/A. p. 1-23

Research output: Chapter in Book/Conference paperConference paper

1999

BRAND EQUITY: AN INTEGRATED FRAMEWORK

Sweeney, J. & Swait, J., 1999, Marketing in the Third Millenium. Cadeaux, J. & Uncles, M. (eds.). University of New South Wales ed. University of New South Wales, Sydney 20: Promaco Conventions Pty. Ltd., Vol. N/A. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

2003
51 Citations (Scopus)

Are There Cognitive Dissonance Segments?

Soutar, G. & Sweeney, J., 2003, In : Australian Journal of Management. 28, 3, p. 227-249

Research output: Contribution to journalArticle

Dissonance
Cognitive dissonance
Minorities
Purchase
Managers