Associate Professor Sanjit Roy

Dr, BSc (Physics) MSc (Nuclear Physics) Calcutta, MBA (Marketing Major) Calcutta, PhD Icfai

  • The University of Western Australia (M263), 35 Stirling Highway,

    6009 Perth

    Australia

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Personal profile

Research interests

Technology (Artificial Intelligence/Robotics) and Marketing

  • Value creation/co-creation and AI 
  • Sustainable Development Goals (SDGs) and AI
  • Human (employee/customer)-robot interaction in services 

Customer Experience Management (CEM)

  • Designing customer experience
  • Customer experience measurement
  • Digital transformation and CEM

Consumer-Brand Relationships 

  • Brand love 
  • Brand hate 

Biography

I am an Associate Professor of Marketing at UWA Business School. I am accepting PhD candidates, Honours students and Visiting Research Scholars to work with our vibrant and high quality research teams. You will work on cutting edge research on the impact of Artificial Intelligence and Robotics on Services and Customer Experience Measurement and Management.

I am a thought leader in my field and regularly contribute and comment on media stories, including a recent appearance on 7News and The West Australian. 

My work has been published in leading international journals such as British Journal of Management, Journal of Business Research, Industrial Marketing Management, European Journal of Marketing, Journal of Travel Research, Journal of Marketing Management, International Journal of Information Management, Journal of Services Marketing,  Internet Research, and Technological Forecasting and Social Change among others.

Roles and responsibilities

  1. Fellow at the Centre for Business Data Analytics, University of Western Australia (2019 onward)
  2. Honorary Fellow at Australia-India Institute @UWA Chapter (2020 onward)
  3. Member of UWA Business School Research Committee (2021 onward)
  4. Member of the UWA Student Experience Committee (2021 onward)
  5. Research Ethics Committee Member, UWA Business School (2019 onward)
  6. Course Coordinator of Master of Marketing (2016-2019), UWA Business School 

Funding overview

  1. Roy, S. K., Apostolidis, C. and Angelopoulos, S. (2022), An Exploration of Equality, Diversity, and Inclusion (EDI) Challenges in the Adoption of Artificial Intelligence (AI) in Australian Healthcare Service Sector, UWA Business School Research Grant Awards, $5,000.
  2. Gruner, , and Roy, S. K. (2021), Exploring Artificial Intelligence Adoption in a Healthcare Context, UWA Business School Futures Fund Research Grant, $4,950.
  3. Gruner, R., and Roy, S. K. (2019), Exploring In-Store Retail Technology: When Do Consumers Get More Than They Can Handle? UWA Business School Grant, $10,000 AU.
  4. Roy, S. K., Laud, G., Ranaweera, C., Sima, S., and Leo, C. (2018), Friends with ‘real’ Benefits? Investigating the impact of Frontline employees’ ASP co-creation orientation on frontline employee and customer level outcomes, UWA Future Funds, $ 7,122 AU.
  5. Roy, S. K. and Singh, G. (2018), Employee Mental Health and Justice Climate, O. P. Jindal Global University, India, value: $ 20,000.
  6. Kwong, G, S., Balaji, M. S. and Roy, S. K. (2016), Social capital and individual motivations on word-of-mouth communication using social media: A multi-country investigation, Taylor's Business School Research Grant, Malaysia, value: $14,265 AU.
  7. Roy, S. K., Balaji, M. S. and Soutar, G. (2015), BHP Billiton Distinguished Research Award for the project entitled ‘The Role of Customer Dignity in Service Provision’, value: $23,343 AU.
  8. Roy, S. K., Soutar, G. and Walfried, M. L. (2014), University of Western Australia, UWA Business School Research Development Scheme, Project entitled ‘Leveraging Fairness to Achieve Competitive Advantage’, value: $8,000 AU.

Teaching overview

  1. Marketing Analytics (UG)
  2. Services Marketing (PG)
  3. Experiential Marketing (UG)
  4. Global Marketing Strategy (PG)
  5. Consumer Behaviour (UG & PG)
  6. Marketing Principles (MBA)

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 3 - Good Health and Well-being
  • SDG 7 - Affordable and Clean Energy
  • SDG 8 - Decent Work and Economic Growth
  • SDG 9 - Industry, Innovation, and Infrastructure
  • SDG 12 - Responsible Consumption and Production

External positions

Area Editor (Marketing), Journal of Indian Business Research

Oct 2022 → …

Editorial Board Member: International Journal of Information Management

2021 → …

Editorial Board Member: Journal of Business Research

2020 → …

Associate Editor: European Journal of Marketing

2018 → …

Editorial Advisory Board: Journal of Services Marketing

2018 → …

Research expertise keywords

  • Marketing of services
  • Customer experience management
  • Impact Of Technology On Marketing
  • Consumer Brand Relationships

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