Sandra Kiffin-Petersen

Dr, BAppSc Curtin, BA Murdoch, MBA PhD University of Western Australia

  • 291 Citations
  • 8 h-Index
If you made any changes in Pure these will be visible here soon.

Personal profile


Sandra Kiffin-Petersen is a Senior Lecturer at the UWA Business School where she teaches and consults in the areas of organisational behaviour and leadership, work team effectiveness and negotiation. She has taught courses on the undergraduate, postgraduate and executive management programs. Sandy has been nominated numerous times for various internal and external teaching awards, receiving Excellence in Teaching Awards in 2008 and 2004 from the Business School.

Awarded a PhD in organisational behaviour in 2003, Sandy's research interests include emotions in the workplace, work team effectiveness and trust within organisations. Sandy is an active researcher who has published papers and presented numerous papers on these topics at conferences in Europe, United States, New Zealand and Australia. In 2006 Sandy received a Best Paper Award and a Best Paper Award for a co-authored paper in the Leadership stream at the annual Australian and New Zealand Academy of Management conference. She was also named as an Outstanding Reviewer by the Managerial and Organizational Cognition Division of the Academy of Management (US) in 2014.

Over the years Sandy has consulted with a number of private sector organisations in areas ranging from the design of effective work teams to conducting negotiation training. Sandy has also delivered workshops on teams and negotiation skills through the AIM WA-UWA Executive Alliance. She has been a member of the Organisational Behaviour and Managerial and Organizational Cognition divisions of the Academy of Management (USA) and of the Australian and New Zealand Academy of Management.

Sandy was awarded an Australian Postgraduate Award with Stipend for Doctoral Studies (1996 - 1999). She was also awarded a Teaching Fellowship in 2005.

Roles and responsibilities

Institutional Representative at the Business School for the Australian and New Zealand Academy of Management


Emotions in work life
Trust in organisations
Individual differences
Interpersonal skills training (e.g. negotiation, teamwork skills)

Current projects

Effect of emotions on trainee surgeons’ learning and performance in the operating room, with Dr Joseph Carpini, University of Western Australia and Prof. Yee Leung, King Edward Memorial Hospital, Perth, AUSTRALIA

Effect of emotional labour on sales employees and customer incivility, with Prof. Geoff Soutar, University of Western Australia, AUSTRALIA

Shame and unethical behavior in organisations, with Dr Steven Murphy, President and Vice Chancellor, University of Ontario Institute of Technology, CANADA

Future research

Complex Cognitive-Emotional Interactions and Work Design
Shame: A Review and Multilevel Model

Funding overview

Cordery, J., Morrison, D., Soo, C. and Kiffin-Petersen, S.A. 2009, Improving knowledge transfer from training providers to organisations, ARC Linkage Project with AIM WA, $232,421.

Kiffin-Petersen, S. A. 2008, A longitudinal study of the effect emotional labour has on the well-being and customer orientation of sales employees, UWA Research Development Award, $15,000.

Kiffin-Petersen, S. A., Jordan, L., and Soutar, G. 2007, Emotional labour profiles: A replication and extension in the service sector, UWA Business School Research Grants Scheme, $12,000.

Kiffin-Petersen, S. A. 2005, Development of interpersonal skills in MBA students, Teaching Fellowship, University of Western Australia’s Teaching and Learning Committee,$20,000.

Teaching overview

MGMT5501 Organisational Behaviour 

MGMT5508 Organisational Behaviour and Leadership

MGMT5647 Negotiation Behaviour 

Teaches MBA and Executive MBA postgraduate students in the areas of Organisational Behaviour and Negotiation Behaviour.

Industrial relevance

Kiffin-Petersen, S. A., Leung, Y., & Carpini, J. (2016, October). Tears, fears and cheers: Effects of trainee surgeons' emotions on learning and performance in the operating theatre. Presentation at the Royal Australian and New Zealand College of Obstetricians and Gynaecologists Annual Scientific Meeting: East Meets West (16-19 October, 2016), Perth, AUSTRALIA.

Invited address at the above conference in the medical education session.



Previous positions

1997-1999, Lecturer, Honours co-ordinator, Department of Organisational & Labour Lecturer, studies, UWA
1994-1995, Associate Lecturer, Department of Organisational & Labour Studies, UWA; Course Co-ordinator Organisational Behaviour
1992-1993, Private Management Consultant
1992-1994, Casual Tutor in Organisational Behaviour, UWA


  • Medicine and Pharma
  • Retail
  • Emotions and work life
  • Human resource management
  • Leadership
  • Interpersonal skills training
  • Interpersonal trust within organisations
  • Negotiation
  • Work team effectiveness

Fingerprint Dive into the research topics where Sandra Kiffin-Petersen is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

shame Social Sciences
Personnel Engineering & Materials Science
discourse Social Sciences
emotion Social Sciences
Job satisfaction Engineering & Materials Science
action research Social Sciences
Team effectiveness Business & Economics
Employees Business & Economics

Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Research Output 1998 2019

1 Citation (Scopus)

'I feel mad so I be bad': the role of affect, dissatisfaction and stress in determining responses to interpersonal deviance

Michalak, R. T., Kiffin-Petersen, S. A. & Ashkanasy, N. M., 12 Jul 2019, In : British Journal of Management. 30, 3, p. 645-667 23 p.

Research output: Contribution to journalArticle


Ashamed of your shame? How discrepancy self-talk and social discourse influence shame at work

Kiffin-Petersen, S., 2018, Social functions of emotion and talking about emotion at work. Lindebaum, D., Geddes, D. & Jordan, P. (eds.). United Kingdom: Edward Elgar Publishing, p. 232-252 20 p.

Research output: Chapter in Book/Conference paperChapter

performance disorder

Coping with interpersonal mistreatment: Not a case of "either or," but rather "it depends"

Michalak, R., Kiffin-Petersen, S. & Ashkanasy, N., 2017, The handbook of stress and health: A guide to research and practice. Cooper, C. L. & Quick, J. C. (eds.). Chichester, UK: John Wiley & Sons, p. 365-387 23 p.

Research output: Chapter in Book/Conference paperChapter

Lawyers’ coping with mistreatment: Not “either or,” not “it depends,” but “it does not matter”.

Michalak, R., Kiffin-Petersen, S. & Ashkanasy, N., 2017.

Research output: Contribution to conferenceConference presentation/ephemera

Projects 2009 2013


Best Paper Award, 20th Australian and New Zealand Academy of Management Conference

John Carruthers (Recipient) & Sandra Kiffin-Petersen (Recipient), Dec 2006

Prize: Honorary award

New Zealand

Excellence in Teaching Award

Sandra Kiffin-Petersen (Recipient), 2004

Prize: Honorary award

business school
New Zealand
Managerial cognition
Organizational cognition

Activities 2009 2016

  • 2 Consultancy/collaboration
  • 1 Public lecture, debate or seminar

Management and Leadership Module, The Australia-China Natural Gas Technology Partnership Fund

Sandra Kiffin-Petersen (Consultant)
Aug 2013Oct 2018

Activity: Consultancy/industry and government engagementConsultancy/collaboration

Advanced Management Program, AIM WA+UWA Business School Executive Education

Sandra Kiffin-Petersen (Consultant)
May 2009Oct 2018

Activity: Consultancy/industry and government engagementConsultancy/collaboration