Jill Sweeney

Professor, BSc Brist. DipStat Camb. MBus PhD Curtin

  • The University of Western Australia (M250), 35 Stirling Highway,

    6009 Perth

    Australia

  • 4059 Citations
  • 30 h-Index
19962020
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Research Output 1996 2020

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Article
2020

Customer Advocacy: A Distinctive Form of Word of Mouth

Sweeney, J., Payne, A., Frow, P. & Liu, D., 3 Feb 2020, In : Journal of Service Research. 17 p., 1094670519900541.

Research output: Contribution to journalArticle

2019
Customer value
Psychological
Value co-creation
Quality of life
Focus groups
simulation
university
market
student
Conjoint analysis
1 Citation (Scopus)

Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services

Ng, C., Sweeney, J. & Plewa, C., May 2019, In : Journal of Service Research. 22, 2, p. 156-172 17 p.

Research output: Contribution to journalArticle

Drawing (graphics)
customer
Economics
Health care
resources
1 Citation (Scopus)
106 Downloads (Pure)

Value co-destruction: a typology of resource misintegration manifestations

Laud, G., Bove, L., Ranaweera, C., Leo, W. W. C., Sweeney, J. & Smith, S., 1 Dec 2019, In : Journal of Services Marketing.

Research output: Contribution to journalArticle

Open Access
File
Resources
Well-being
Service system
Service experience
Conceptualization
2018
21 Citations (Scopus)

Business Model Innovation and Value-creation: The Triadic Way

Andreassen, T. W., Lervik-Olsen, L., Snyder, H., Van Riel, A. C. R., Sweeney, J. & Van Vaerenbergh, Y., 15 Oct 2018, In : Journal of Service Management. 29, 5, p. 883-906 Special issue.

Research output: Contribution to journalArticle

innovation
Business model innovation
Value creation
Business model
stakeholder
3 Citations (Scopus)

Examining positive and negative value-in-use in a complex service setting

Sweeney, J. C., Plewa, C. & Zurbruegg, R., 1 Jan 2018, In : European Journal of Marketing. 52, 5-6, p. 1084-1106 23 p.

Research output: Contribution to journalArticle

Net present value
Emotion
Factors
Expertise
Measurement scales
2016
26 Citations (Scopus)

Epilogue to the Special Issue and reflections on the future of engagement research

Hollebeek, L. D., Conduit, J., Sweeney, J., Soutar, G., Karpen, I. O., Jarvis, W. & Chen, T., 23 Mar 2016, In : Journal of Marketing Management. 32, 5-6, p. 586-594 9 p.

Research output: Contribution to journalArticle

9 Citations (Scopus)
university
student
country of origin
International students
Malaysia
11 Citations (Scopus)

Professional Service Providers’ Resource Integration Styles (PRO-RIS): Facilitating Customer Experiences

Ng, S. C., Plewa, C. & Sweeney, J. C., 1 Nov 2016, In : Journal of Service Research. 19, 4, p. 380-395

Research output: Contribution to journalArticle

service provider
customer
resources
experience
Customer experience
9 Citations (Scopus)
Service quality
Restaurants
Service selection
Google Scholar
Customer expectations
2015
119 Citations (Scopus)
12 Downloads (Pure)

Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers

Sweeney, J., Danaher, T. S. & Mccoll-Kennedy, J. R., Aug 2015, In : Journal of Service Research. 18, 3, p. 318-335

Research output: Contribution to journalArticle

Health care
quality of life
customer
health care
Values
11 Citations (Scopus)

Determining value in a complex service setting

Plewa, C., Sweeney, J. & Michayluk, D., 2015, In : Journal of Service Theory and Practice. 25, 5, p. 568-591

Research output: Contribution to journalArticle

Costs and benefits
Moderator
Perceived value
Net present value
Long-term relationships
6 Citations (Scopus)

Effects of country and delivery mode on perceived risk in international higher education

Kamal Basha, N., Sweeney, J. & Soutar, G., 2015, In : Journal of Marketing for Higher Education. 25, 2, p. 171-203

Research output: Contribution to journalArticle

university
education
student
country of origin
marketing
2014
77 Citations (Scopus)
Factors
Word-of-mouth
Negative word-of-mouth
Brand equity
Willingness
33 Citations (Scopus)
Personal Autonomy
Costs and Cost Analysis
Workplace
Mental Competency
Psychology
14 Citations (Scopus)

The restorative potential of senior centers

Rosenbaum, M., Sweeney, J. & Massiah, C., 2014, In : Journal of Service Theory and Practice. 24, 4, p. 363-383

Research output: Contribution to journalArticle

2013
50 Citations (Scopus)

Energy saving behaviours: Development of a practice-based model

Sweeney, J., Kresling, J., Webb, D., Soutar, G. & Mazzarol, T., 2013, In : Energy Policy. 61, n/a, p. 371-381

Research output: Contribution to journalArticle

14 Citations (Scopus)
11 Downloads (Pure)

Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees

Dagger, T. S., Danaher, P. J., Sweeney, J. & Mccoll-Kennedy, J. R., 2013, In : Journal of Service Research. 16, 4, p. 488-502

Research output: Contribution to journalArticle

33 Citations (Scopus)

The relationship between electronic word-of-mouth motivations and message characteristics: The sender's perspective

Yap, K., Soetarto, B. & Sweeney, J., 2013, In : Australasian Marketing Journal. 21, 1, p. 66-74

Research output: Contribution to journalArticle

2012
387 Citations (Scopus)

Health Care Customer Value Cocreation Practice Styles

Mccoll-Kennedy, J. R., Vargo, S. L., Dagger, T. S., Sweeney, J. & Van Kasteren, Y., 2012, In : Journal of Service Research. 15, 4, p. 370-389

Research output: Contribution to journalArticle

88 Citations (Scopus)

Word of mouth: measuring the power of individual messages

Sweeney, J., Soutar, G. & Mazzarol, T., 2012, In : European Journal of Marketing. 46, 1/2, p. 237-257

Research output: Contribution to journalArticle

2011
75 Citations (Scopus)

Reconceptualizing professional service firm innovation capability: Scale development

Hogan, S. J., Soutar, G., Mccoll-Kennedy, J. R. & Sweeney, J., 2011, In : Industrial Marketing Management. 40, p. 1264-1273

Research output: Contribution to journalArticle

15 Citations (Scopus)

Restorative cancer resource center servicescapes

Rosenbaum, M. S., Sweeney, J. & Smallwood, J., 2011, In : Journal of Service Theory and Practice. 21, 6, p. 599-616

Research output: Contribution to journalArticle

27 Citations (Scopus)

The marketing practices-performance relationship in professional service firms

Sweeney, J., Soutar, G. & Mccoll-Kennedy, J. R., 2011, In : Journal of Service Management. 22, 3, p. 292-316

Research output: Contribution to journalArticle

2010
16 Citations (Scopus)

How Professional Service Firms Compete in the Market: An Exploratory Study

Amonini, C., Mccoll-Kennedy, J., Soutar, G. & Sweeney, J., 2010, In : Journal of Marketing Management. 26, 1-2, p. 28-55

Research output: Contribution to journalArticle

Is marketing academia losing its way? Linking with practitioners

Sweeney, J., 2010, In : Australasian Marketing Journal. 18, 3, p. 168-170

Research output: Contribution to journalArticle

2009
11 Citations (Scopus)

Comparing Factor Analytical and Circumplex Models of Brand Personality in Brand Positioning

Bao, J. E. & Sweeney, J., 2009, In : Psychology & Marketing. 26, 10, p. 927-949

Research output: Contribution to journalArticle

Personality
Empirical Research
Brand personality
Brand positioning
Factors
restoration
social support
customer
social integration
fatigue
2008
207 Citations (Scopus)

Factors influencing word of mouth effectiveness: receiver perspectives

Sweeney, J., Soutar, G. & Mazzarol, T., 2008, In : European Journal of Marketing. 42, 3/4, p. 344-364

Research output: Contribution to journalArticle

Influencing factors
Word-of-mouth
Marketing
Factors
Professional services
9 Citations (Scopus)

Professional Service Firms are Relationship Marketers : But does size matter?

Mccoll-Kennedy, J. R., Sweeney, J., Soutar, G. & Amonini, C., 2008, In : Australasian Marketing Journal. 16, 1, p. 30-47

Research output: Contribution to journalArticle

Professional services
Marketers
Marketing practices
Professional service firms
Relationship management
74 Citations (Scopus)

Shopping trip value: Do stores and products matter?

Diep, V. C. S. & Sweeney, J., 2008, In : Journal of Retailing and Consumer Services. 15, 5, p. 399-409

Research output: Contribution to journalArticle

136 Citations (Scopus)
533 Downloads (Pure)

The effects of brand credibility on customer loyalty

Sweeney, J. & Swait, J., 2008, In : Journal of Retailing and Consumer Services. 15, 3, p. 179-193

Research output: Contribution to journalArticle

File
Brand credibility
Customer loyalty
Service quality
Profitability
Retail
2007
331 Citations (Scopus)

A Hierarchical Model of Health Service Quality: Scale Development and Investigation of an Integrated Model

Sweeney, J., Dagger, T. & Johnson, L. W., 2007, In : Journal of Service Research. 10, 2, p. 123-142

Research output: Contribution to journalArticle

Health care
health service
Health
Oncology
health care
151 Citations (Scopus)
Exploratory study
Word-of-mouth
Trigger
Quantitative research
Consumer attitudes
55 Citations (Scopus)
Social relationships
Psychological
Buyers
Social benefits
Social exchange theory
11 Citations (Scopus)

Moving towards the service dominant logic - a comment

Sweeney, J., 2007, In : Australasian Marketing Journal. 15, 1, p. 97-104

Research output: Contribution to journalArticle

Paradigm
Service-dominant logic
S-D logic
Consumer research
Operationalization
110 Citations (Scopus)
Quality of service
customer
Health care
Quality perception
Service quality
112 Citations (Scopus)

The effect of knowledge types on consumer-perceived risk and adoption of genetically modified foods

Klerck, D. & Sweeney, J., 2007, In : Psychology & Marketing. 24, 2, p. 171-193

Research output: Contribution to journalArticle

Genetically Modified Food
Technology
Environmental Health
Food Industry
Insurance Benefits
53 Citations (Scopus)

Zone-of-tolerance moderates the service quality-outcome relationship

Yap, K. & Sweeney, J., 2007, In : The Journal of Services Marketing. 21, 2, p. 137-148

Research output: Contribution to journalArticle

2006
78 Citations (Scopus)

Brand Personality: Exploring the Potential to Move from Factor Analytical to Circumplex Models

Sweeney, J. & Brandon, C., 2006, In : Psychology & Marketing. 23, 8, p. 639-663

Research output: Contribution to journalArticle

Personality
Social Psychology
Psychiatry
Brand personality
Factors
108 Citations (Scopus)

Customer Empowerment and Relationship Outcomes in Healthcare Consultations

Ouschan, R., Sweeney, J. & Johnson, L. W., 2006, In : European Journal of Marketing. 40, 9-10, p. 1068-1086

Research output: Contribution to journalArticle

Empowerment
Healthcare
Physicians
Consumer empowerment
Chronic illness
109 Citations (Scopus)

The Effect of Service Evaluations on Behavioural Intentions and Quality of Life

Sweeney, J. & Dagger, T., 2006, In : Journal of Service Research. 9, 1, p. 3-18

Research output: Contribution to journalArticle

quality of life
Economics
Marketing
evaluation
customer
2004
37 Citations (Scopus)

Critical service quality encounters on the Web: an exploratory study

Sweeney, J. & Lapp, W., 2004, In : Journal of Services Marketing. 18, 4, p. 276-289

Research output: Contribution to journalArticle

Exploratory study
Service quality
Web sites
World Wide Web
Quality perception
university
student
bulletin
tutor
deficit
2003
51 Citations (Scopus)

Are There Cognitive Dissonance Segments?

Soutar, G. & Sweeney, J., 2003, In : Australian Journal of Management. 28, 3, p. 227-249

Research output: Contribution to journalArticle

Dissonance
Cognitive dissonance
Minorities
Purchase
Managers
2002
36 Citations (Scopus)

Relationship benefits: an exploration of buyer-supplier dyads

Sweeney, J. & Webb, D., 2002, In : Journal of Relationship Marketing. 1, 2, p. 77-91

Research output: Contribution to journalArticle

100 Citations (Scopus)

The role of cognitions and emotions in the music-approach-avoidance behavior relationship

Sweeney, J. & Wyber, F., 2002, In : Journal of Services Marketing. 16, 1, p. 51-69

Research output: Contribution to journalArticle

Understanding consumer-service brand relationships: a case study approach

Sweeney, J. & Chew, M., 2002, In : Australasian Marketing Journal. 10, 2, p. 27-43

Research output: Contribution to journalArticle

2001
56 Citations (Scopus)

A comparison of traditional and web-based tutorials in marketing education: an exploratory study

Sweeney, J. & Ingram, D., 2001, In : Journal of Marketing Education. 23, 1, p. 55-62

Research output: Contribution to journalArticle