Jill Sweeney

Professor, BSc Brist. DipStat Camb. MBus PhD Curtin

  • The University of Western Australia (M250), 35 Stirling Highway,

    6009 Perth

    Australia

  • 4041 Citations
  • 30 h-Index
19962020
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Research Output 1996 2020

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Conference paper
2018

Business Model Innovation and Value-creation: The Platform Way

Andreassen, T. W., Lervik-Olsen, L., Snyder, H., Van Riel, A. C. R., Sweeney, J. & Van Vaerenbergh, Y., 2018, 10th SERVIG proceedings: Opportunities for Services in a Challenging World. SERVSIG, p. 311-318

Research output: Chapter in Book/Conference paperConference paper

The interplay of value-in-use and trust in the service provider

Sweeney, J. & Plewa, C., 2018, 10th SERVSIG proceedings 2018: Opportunities for Services in a Challenging World. Paris: SERVSIG, p. 309-312

Research output: Chapter in Book/Conference paperConference paper

2016

Positive and Negative Value-in-use Factors in Financial Services: When do they matter

Sweeney, J. & Plewa, C., 2016, Conference Proceedings SERVSIG Conference 2016. Maastricht: SERVSIG, p. 763-767

Research output: Chapter in Book/Conference paperConference paper

2013
2 Citations (Scopus)

International Students’ University Preferences: The Effect of Country and Program Mode on Students’ Selection

Kamal Basha, N., Sweeney, J. & Soutar, G., 2013, Australian and New Zealand Marketing Academy Conference 2013. Brodie, R. (ed.). Auckland, New Zealand: University of Auckland, p. 1-8

Research output: Chapter in Book/Conference paperConference paper

2012
30 Citations (Scopus)

A Conceptual Model of Way-finding on the Web

Diep, V. D., Sweeney, J. & Soutar, G., 2012, 26th Annual ANZAM Conference Proceedings. Perth, Western Australia: Promaco Conventions Pty. Ltd., Vol. n/a. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

Measuring Subjective Behaviour in Social Marketing: the Case of Household Energy Consumption

Webb, D., Soutar, G., Sweeney, J. & Mazzarol, T., 2012, Proceedings 2012 ANZMAC Conference: Sharing the Cup of Knowledge. Perryer, C., Egan, V. & Sheehan, B. (eds.). http://anzmac.org/conference/2012/: Promaco Conventions Pty. Ltd., Vol. -. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

Using online communities to reduce energy consumption: a field experiment

Sweeney, J., Webb, D., Soutar, G. & Mazzarol, T., 2012, Proceedings 2012 International Joint Conference on Service Sciences Service Innovation in Emerging Economy: Cross-Disciplinary and Cross-Cultural Perspective. Shanghai, China: IEEE, Institute of Electrical and Electronics Engineers, Vol. none. p. 307 - 312

Research output: Chapter in Book/Conference paperConference paper

2011

A Study on Brand Negative Publicity: Performance and Value Relevance

Liu, F. & Sweeney, J., 2011, Australia New Zealand Marketing Academy Conference 2011. Edith Cowan University: Edith Cowan University, Vol. online. p. 7 pages

Research output: Chapter in Book/Conference paperConference paper

Self Determination Theory and Word of Mouth

Sweeney, J., Webb, D., Soutar, G. & Mazzarol, T., 2011, Australia New Zealand Marketing Academy Conference 2011. Australian and New Zealand Marketing Academy Conference 2011: Edith Cowan University, Vol. online. p. online

Research output: Chapter in Book/Conference paperConference paper

The impact of customer-directed resources on front line employee's customer service self efficacy: An exploratory study

Seow, B. L. & Sweeney, J., 2011, Academy of Marketing Conference 2011. United Kingdom: University of Liverpool Management School (ULMS), Vol. online. p. 9 pages

Research output: Chapter in Book/Conference paperConference paper

2010

Co-creation and service design: A study in health services

Sweeney, J., Mccoll-Kennedy, J. & Dagger, T., 2010, ISES GLOBAL CONFERENCE ON SERVICE EXCELLENCE 2010. Bharadwaj, S. (ed.). SMU, Singapore ed. Singapore: Institute of Service Excellence, Singapore Management University, Vol. N/A. p. 25

Research output: Chapter in Book/Conference paperConference paper

Customer Value Co-creation Activities in Chronic Illness Contexts: Links to Quality of Life and other Outcomes

Sweeney, J., Dagger, T. & Mccoll-Kennedy, J., 2010, 10th ISQOLS International Conference. Boonsathorn, W. & Koonmee, A. K. (eds.). Bangkok, Thailand ed. Bangkok, Thailand: Graduate School of Human Resource Development, National Institute of Development Administration, Vol. 10th. p. 93

Research output: Chapter in Book/Conference paperConference paper

Restoring Senior Health at a Third Place: Restoration, Social Support, and Place Attachment at Mather's-More-Than-a-Cafe

Rosenbaum, M., Sweeney, J. & Windhorst, C., 2010, AMA SERVSIG. Porto, Portugal ed. University of Porto, Portugal: SERVSIG, Vol. N/A. p. N/A

Research output: Chapter in Book/Conference paperConference paper

The Agents' Socially Desirable Responding (ASDR) Scale in an Australian Professional Service Setting

Soutar, G. & Sweeney, J., 2010, Doing More with Less. Ballantine, P. & Finsterwalder, J. (eds.). Christchurch, N.Z. ed. Christchurch, N.Z.: University of Canterbury, Vol. N/A. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

The Role of Third Places in Reduction of Mental Fatigue

Sweeney, J. & Rosenbaum, M., 2010, Doing More with Less. Ballantine, P. & Finsterwalder, J. (eds.). Christchurch, N.Z. ed. Christchurch, N.Z.: University of Canterbury, Vol. N/A. p. 1-9

Research output: Chapter in Book/Conference paperConference paper

2009

Customers as Resource Integrators: Styles of Customer Co-creation

Mccoll-Kennedy, J. R., Vargo, S. L., Dagger, T. & Sweeney, J., 2009, 2009 Naples Forum on Services:Service-Dominant Logic, Service Science and Network Theory. Setyar, C. (ed.). Capri, Italy ed. Naples, Italy: EIASM The European Institute for Advanced Studies in Management, Vol. 1. p. 1-2

Research output: Chapter in Book/Conference paperConference paper

Different Word-of-Mouth Styles: A Cluster Analysis of Positive Senders

Soutar, G., Sweeney, J. & Mazzarol, T., 2009, ANZMAC Sustainable Management and Marketing Conference. Tojib, D. (ed.). Melbourne, Australia ed. Melbourne, Australia: Promaco Conventions Pty. Ltd., Vol. 1. p. 1-8

Research output: Chapter in Book/Conference paperConference paper

Electronic Word-of-Mouth: An Exploration into the Why, What and How

Soetarto, B., Yap, K. & Sweeney, J., 2009, ANZMAC Sustainable Management and Marketing Conference. Tojib, D. (ed.). Melbourne, Australia ed. Melbourne, Australia: Promaco Conventions Pty. Ltd., Vol. 1. p. 1-8

Research output: Chapter in Book/Conference paperConference paper

Word of Mouth: Development of a Multiple Item Scale

Sweeney, J., Soutar, G. & Mazzarol, T., 2009, 2009 AMA Winter Educator's Conference. Reynolds, K. & White, J. C. (eds.). Tampa, Florida ed. Chicago, USA: American Marketing Association, Vol. 1. p. 188-189

Research output: Chapter in Book/Conference paperConference paper

2008

Beyond the Manufacturing Mindset: Development of the Professional Service Firm Innovation (PSFI) Scale

Hogan, S., Mccoll-Kennedy, J., Sweeney, J. & Soutar, G., 2008, Shifting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney, Australia ed. University of Western Sydney: Promaco Conventions Pty. Ltd., Vol. -. p. 1-6

Research output: Chapter in Book/Conference paperConference paper

Exploring the Message Characteristics of Word-of-Mouth: A Study in a Services Context

Sweeney, J., Soutar, G. & Mazzarol, T., 2008, Shifting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney, Australia ed. University of Western Sydney: Promaco Conventions Pty. Ltd., Vol. -. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

2007

Innovation within professional service firms: An exploratory study

Hogan, S., Mccoll-Kennedy, J., Sweeney, J. & Soutar, G., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 895-903

Research output: Chapter in Book/Conference paperConference paper

Strategy choice's impact on the market orientation-performance relationship in professional service firms

Soutar, G., Sweeney, J., Amonini, C. & Mccoll-Kennedy, J., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 630-636

Research output: Chapter in Book/Conference paperConference paper

The psychological motivations of WOM delivery

Sweeney, J., Soutar, G. & Mazzarol, T., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 2923-2929

Research output: Chapter in Book/Conference paperConference paper

2006

A Short Form of Sweeney, Hausknecht and Soutar's Cognitive Dissonance Scale

Sweeney, J. & Soutar, G., 2006, 2006 Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management. Kennedy, J. & Di Milia, L. (eds.). Yeppoon, Queensland, Australia ed. Sydney, Australia: Central Queensland University, Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

A Word-of-Mouth Scale in a Services Context

Soutar, G., Sweeney, J. & Mazzarol, T., 2006, Advancing Theory, Maintaining Relevance. Drennan, J. (ed.). Brisbane, Queensland ed. Brisbane, Australia: Australia and New Zealand Marketing Academy Conference, Vol. n/a. p. online

Research output: Chapter in Book/Conference paperConference paper

Comparing factor analytical and circumplex models of brand personality in brand positioning

Sweeney, J. & Bao, J-Y., 2006, Advancing Theory, Maintaining Relevance. Drennan, J. (ed.). Brisbane, Australia ed. Brisbane, Australia: Australia and New Zealand Marketing Academy Conference, Vol. n/a. p. 23 pp

Research output: Chapter in Book/Conference paperConference paper

Factors Enhancing the Effect of Word of Mouth on Consumer Outcomes

Sweeney, J., Soutar, G. & Mazzarol, T., 2006, Marketing, Strategy, Economics, Operations & Human Resources: Insights on Service Activities. Bowen, D., Evardson, Eiglier, B., P. & Gremler, D. (eds.). La Londe, France ed. La Londe, France: IAE Aix en Provence, Vol. 1. p. 826-841

Research output: Chapter in Book/Conference paperConference paper

What is WOM? Examining the dimensionality of the construct

Sweeney, J., Soutar, G. & Mazzarol, T., 2006, 15th Annual Frontiers in Service Conference 2006. McColl-Kennedy, J. & Rust, R. (eds.). Brisbane, Qld ed. Brisbane, Qld: UQ Business School, Vol. 1. p. 38-39

Research output: Chapter in Book/Conference paperConference paper

What is Word-of-Mouth? Examining the Dimensionality of the Construct

Sweeney, J., Soutar, G. N. & Mazzarol, T. W., 2006, Frontiers in Service. McColl-Kennedy, J. R., Roland, T. R. & Danaher, P. (eds.). Brisbane, Australia ed. Brisbane, Australia: UQ Business School, Vol. n/a. p. n/a

Research output: Chapter in Book/Conference paperConference paper

2005

Shifts in Service Quality Over the Customer-Provider Relationship

Dagger, T. & Sweeney, J., 2005, ANZMAC 2005 Conference Proceedings. Purchase, S. (ed.). Fremantle ed. Perth, Western Australia: The University of Western Australia, p. 31-38

Research output: Chapter in Book/Conference paperConference paper

The Difference between Positive and Negative Word of Mouth: Emotion as a Differentiator?

Sweeney, J., Mazzarol, T. & Soutar, G., 2005, Broadening the Boundaries. Purchase, S. (ed.). Fremantle ed. Perth, Australia: Promaco Conventions Pty. Ltd., Vol. n/a. p. CB 331-337

Research output: Chapter in Book/Conference paperConference paper

2004

A New Perspective on Service Quality: A Multi-Dimensional, Hierarchical Scale

Dagger, T. & Sweeney, J., 2004, Marketing accounatbilities and responsibilities. Wiley, J. & Thirkell, P. (eds.). Wellington, New Zealand ed. New Zealand: Victoria University of Wellington, Vol. 2004. p. N/A

Research output: Chapter in Book/Conference paperConference paper

Benefits and Costs of Consumer Relationships: A Study of Professional Service Providers

Sweeney, J. & Fernandez, E., 2004, Marketing accountabilities and responsibilities. Wiley, J. & Thirkell, P. (eds.). Wellington, New Zealand ed. New Zealand: Victoria University of Wellington, Vol. 2004. p. N/A

Research output: Chapter in Book/Conference paperConference paper

Cognitive Dissonance after Purchase: A Comparison of Bricks and Mortar and Online Retail Purchase Situations

Sweeney, J. & Mukhopadhyay, T., 2004, Marketing Theory and Applications. Cron, W. L. & Low, G. S. (eds.). San Antonio, Texas ed. USA: American Marketing Association, Vol. 15. p. N/A

Research output: Chapter in Book/Conference paperConference paper

Measuring Customer Participation in Recreational Services:Effects on Customer Perceptions of Value

Chau, C. & Sweeney, J., 2004, Marketing Theory and Applications. Cron, W. L. & Low, G. S. (eds.). San Antonio, Texas ed. USA: American Marketing Association, Vol. 15. p. N/A

Research output: Chapter in Book/Conference paperConference paper

2003

An Extension of the Mehrabian-Russell Environmental Psychology Model to an Internet Retailing Setting: An Exploratory Study

Sweeney, J. & Ho, K., 2003, Proceedings. Glasgow ed. Glasgow: The European Marketing Academy (EMAC), Vol. 2003. p. http://www.marketing.strath.ac.uk/emac2003/

Research output: Chapter in Book/Conference paperConference paper

Customer Participation in Service Production: Development of a Multidimensional Scale

Chua, C. & Sweeney, J., 2003, Anzmac 2003 Conference Proceedings. Kennedy, R. (ed.). Adeliade, Australia ed. Adelaide, Australia: Promaco Conventions Pty. Ltd., Vol. 2003. p. N/A

Research output: Chapter in Book/Conference paperConference paper

Exploring the Role of Quality of Life in the Service Quality, Satisfaction, Behavioural Intent Relationship

Dagger, T. & Sweeney, J., 2003, 11th Biennual World Marketing Congress 2003. Lewin, J. (ed.). Perth, Australia ed. Perth, Australia: Academy of Marketing Science, Vol. 2003. p. N/A

Research output: Chapter in Book/Conference paperConference paper

Service Decision-Making: The Interrelationship of Service Quality, Satisfaction, Quality of Life and Behavioural Intent

Dagger, T. & Sweeney, J., 2003, Anzmac 2003 Conference Proceedings. Kennedy, R. (ed.). Adelaide, Australia ed. Adelaide Australia: Promaco Conventions Pty. Ltd., Vol. 2003. p. 2298-2159

Research output: Chapter in Book/Conference paperConference paper

The Dimensions fo Patient Empowerment: A Chronic Illness Consultations Perspective

Ouschan, R., Sweeney, J. & Johnson, L. W., 2003, 11th Biennual World Marketing Congress 2003. Lewin, J. E. (ed.). Perth, Australia ed. Perth, Australia: Academy of Marketing Science, Vol. 2003. p. N/A

Research output: Chapter in Book/Conference paperConference paper

The Relevance of Product Value and Store Value to Shopping Trip Value

Diep, V. & Sweeney, J., 2003, 11th Biennual World Marketing Congress 2003. Lewin, J. (ed.). Perth, Australia ed. Perth, Australia: Academy of Marketing Science, Vol. 2003. p. N/A

Research output: Chapter in Book/Conference paperConference paper

2002

Relevance of brand personality in high and low motivation conditions

Sweeney, J. & Cordova, D., 2002, Proceedings of the Australian and New Zealand Marketing Academy Conference. Shaw, R. N., Adam, S. & McDonald, H. (eds.). Deakin University, Victoria ed. Deakin University, Geelong, Australia: Learning Services, Vol. 7. p. 1891-1897

Research output: Chapter in Book/Conference paperConference paper

Service quality dimensionality: exploring a high-involvement, on-going service context

Dagger, T. S. & Sweeney, J., 2002, Proceedings of the Australian and New Zealand Marketing Academy Conference. Shaw, R. N., Adam, S. & McDonald, H. (eds.). Deakin University, Victoria ed. Deakin University, Geelong, Australia: Learning Services, Vol. 7. p. 1981-1987

Research output: Chapter in Book/Conference paperConference paper

The power of commitment: an empirical study in the context of consumer services

Sweeney, J. & Swait, J., 2002, ICRM Proceedings 2002. Kaiserslautern, Germany ed. Kaiserslautern, Germany: University of Kaiserslautern, Vol. 2. p. 703-715

Research output: Chapter in Book/Conference paperConference paper

2001

Development of a conceptual model of relationship benefits and outcomes

Sweeney, J. & Webb, D., 2001, Proceedings of The Australian and New Zealand Marketing Academy Conference (ANZMAC). Chetty, S. & Collins, B. (eds.). Massey University, Auckland ed. Auckland: Massey University, Vol. 1. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

Inter-Relationships between relationship marketing, branding and services: implications

Sweeney, J., 2001, Proceedings of The Australian and New Zealand Marketing Academy Conference (ANZMAC). Chetty, S. & Collins, B. (eds.). Massey University, Auckland ed. Auckland: Massey University, Vol. 1. p. 1-9

Research output: Chapter in Book/Conference paperConference paper

Relationship marketing: Development and suitabality to consumer-brand relationships?

Sweeney, J., 2001, Proceedings of the 9th International Colloquium in Relationship Marketing. Paulin, M. & Ferguson, R. (eds.). Montreal, Canada ed. Montreal, Canada: John Molson, School of Business, Concordia University, Montreal, Vol. 1. p. 67-79

Research output: Chapter in Book/Conference paperConference paper

2000

Consumer-brand Relationships: An exploratory study in the services context

Sweeney, J. & Chew, M., 2000, ANZMAC2000. A., O. (ed.). Griffith University - Gold Coa ed. Brisbane: Promaco Conventions Pty. Ltd., Vol. N/A. p. 1234-1238

Research output: Chapter in Book/Conference paperConference paper

Critical Web-site Encounters: A Service Quality Perspective

Sweeney, J. & Lapp, W., 2000, Frontiers in Services. Rust, R. T. (ed.). Vanderbilt University ed. University of Maryland: American Marketing Association, Vol. N/A. p. 1

Research output: Chapter in Book/Conference paperConference paper