Jill Sweeney

Professor, BSc Brist. DipStat Camb. MBus PhD Curtin

  • The University of Western Australia (M250), 35 Stirling Highway,

    6009 Perth

    Australia

  • 4059 Citations
  • 30 h-Index
19962020
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Research Output 1996 2020

2020

Customer Advocacy: A Distinctive Form of Word of Mouth

Sweeney, J., Payne, A., Frow, P. & Liu, D., 3 Feb 2020, In : Journal of Service Research. 17 p., 1094670519900541.

Research output: Contribution to journalArticle

2019
Customer value
Psychological
Value co-creation
Quality of life
Focus groups
simulation
university
market
student
Conjoint analysis
1 Citation (Scopus)

Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services

Ng, C., Sweeney, J. & Plewa, C., May 2019, In : Journal of Service Research. 22, 2, p. 156-172 17 p.

Research output: Contribution to journalArticle

Drawing (graphics)
customer
Economics
Health care
resources
1 Citation (Scopus)
107 Downloads (Pure)

Value co-destruction: a typology of resource misintegration manifestations

Laud, G., Bove, L., Ranaweera, C., Leo, W. W. C., Sweeney, J. & Smith, S., 1 Dec 2019, In : Journal of Services Marketing.

Research output: Contribution to journalArticle

Open Access
File
Resources
Well-being
Service system
Service experience
Conceptualization
2018
21 Citations (Scopus)

Business Model Innovation and Value-creation: The Triadic Way

Andreassen, T. W., Lervik-Olsen, L., Snyder, H., Van Riel, A. C. R., Sweeney, J. & Van Vaerenbergh, Y., 15 Oct 2018, In : Journal of Service Management. 29, 5, p. 883-906 Special issue.

Research output: Contribution to journalArticle

innovation
Business model innovation
Value creation
Business model
stakeholder

Business Model Innovation and Value-creation: The Platform Way

Andreassen, T. W., Lervik-Olsen, L., Snyder, H., Van Riel, A. C. R., Sweeney, J. & Van Vaerenbergh, Y., 2018, 10th SERVIG proceedings: Opportunities for Services in a Challenging World. SERVSIG, p. 311-318

Research output: Chapter in Book/Conference paperConference paper

3 Citations (Scopus)

Examining positive and negative value-in-use in a complex service setting

Sweeney, J. C., Plewa, C. & Zurbruegg, R., 1 Jan 2018, In : European Journal of Marketing. 52, 5-6, p. 1084-1106 23 p.

Research output: Contribution to journalArticle

Net present value
Emotion
Factors
Expertise
Measurement scales

The interplay of value-in-use and trust in the service provider

Sweeney, J. & Plewa, C., 2018, 10th SERVSIG proceedings 2018: Opportunities for Services in a Challenging World. Paris: SERVSIG, p. 309-312

Research output: Chapter in Book/Conference paperConference paper

Word of mouth marketing

Sweeney, J., 2018, The Oxford Handbook of Advice. MacGeorge, E. L. & Van Swol, L. (eds.). UK: Oxford Universtiy Press, (Oxford handbooks).

Research output: Chapter in Book/Conference paperChapter

Word-of-mouth
Marketing
Communication
Customer engagement
Research directions
2017

Experiential Savings Among Grey Nomads

Sweeney, J. & Helkkula, A., 2017.

Research output: Contribution to conferenceAbstract

Guest editorial

Leo, D. C. & Sweeney, J. C., 2017, In : Journal of Service Theory and Practice. 27, 2, p. 314-316 3 p.

Research output: Contribution to journalEditorial

Open Access

Well-being state transitions: A longitudinal Study in a Health context

Danaher, T., McColl-Kennedy, J., Sweeney, J. & Danaher, P., 2017.

Research output: Contribution to conferenceAbstract

“Grey Nomads: Who Do they think they are?”

Sweeney, J. & Helkula, A., 4 Dec 2017.

Research output: Contribution to conferenceAbstract

2016

Customer engagement with a service offering: A framework for complex services

Ng, S., Plewa, C. & Sweeney, J. C., 2016, Customer Engagement: Contemporary issues and challenges. Brodie, R., Hollebeek, L. & Conduit, J. (eds.). Abingdon & New York: Routledge, p. 193-210 18 p.

Research output: Chapter in Book/Conference paperChapter

26 Citations (Scopus)

Epilogue to the Special Issue and reflections on the future of engagement research

Hollebeek, L. D., Conduit, J., Sweeney, J., Soutar, G., Karpen, I. O., Jarvis, W. & Chen, T., 23 Mar 2016, In : Journal of Marketing Management. 32, 5-6, p. 586-594 9 p.

Research output: Contribution to journalArticle

9 Citations (Scopus)
university
student
country of origin
International students
Malaysia

Positive and Negative Value-in-use Factors in Financial Services: When do they matter

Sweeney, J. & Plewa, C., 2016, Conference Proceedings SERVSIG Conference 2016. Maastricht: SERVSIG, p. 763-767

Research output: Chapter in Book/Conference paperConference paper

11 Citations (Scopus)

Professional Service Providers’ Resource Integration Styles (PRO-RIS): Facilitating Customer Experiences

Ng, S. C., Plewa, C. & Sweeney, J. C., 1 Nov 2016, In : Journal of Service Research. 19, 4, p. 380-395

Research output: Contribution to journalArticle

service provider
customer
resources
experience
Customer experience
9 Citations (Scopus)
Service quality
Restaurants
Service selection
Google Scholar
Customer expectations
2015
4 Citations (Scopus)

Best-worst scaling: an alternative to ratings data

Soutar, G., Sweeney, J. & Mccoll-Kennedy, J. R., 2015, Best-Worst Scaling: Theory, Methods and Applications. Louviere, J. J., Flynn, T. N. & Marley, A. A. J. (eds.). Cambridge, UK: Cambridge University Press, p. 177 – 187

Research output: Chapter in Book/Conference paperChapter

119 Citations (Scopus)
12 Downloads (Pure)

Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers

Sweeney, J., Danaher, T. S. & Mccoll-Kennedy, J. R., Aug 2015, In : Journal of Service Research. 18, 3, p. 318-335

Research output: Contribution to journalArticle

Health care
quality of life
customer
health care
Values
11 Citations (Scopus)

Determining value in a complex service setting

Plewa, C., Sweeney, J. & Michayluk, D., 2015, In : Journal of Service Theory and Practice. 25, 5, p. 568-591

Research output: Contribution to journalArticle

Costs and benefits
Moderator
Perceived value
Net present value
Long-term relationships
6 Citations (Scopus)

Effects of country and delivery mode on perceived risk in international higher education

Kamal Basha, N., Sweeney, J. & Soutar, G., 2015, In : Journal of Marketing for Higher Education. 25, 2, p. 171-203

Research output: Contribution to journalArticle

university
education
student
country of origin
marketing

Exploring value-in-use and its outcomes in a complex service settings

Sweeney, J. & Plewa, C., 2015.

Research output: Contribution to conferenceAbstract

Marketing Energy Conservation to Households: What has changed in 30 years

Mazzarol, T., Webb, D., Kresling, J., Soutar, G. & Sweeney, J., 2015.

Research output: Contribution to conferenceAbstract

2014

Development of a Multidimensional Measurement Scale: Perceived Value Of Financial Planning

Plewa, C., Sweeney, J. & Michayluk, D., 2014.

Research output: Contribution to conferenceAbstract

77 Citations (Scopus)
Factors
Word-of-mouth
Negative word-of-mouth
Brand equity
Willingness
33 Citations (Scopus)
Personal Autonomy
Costs and Cost Analysis
Workplace
Mental Competency
Psychology
14 Citations (Scopus)

The restorative potential of senior centers

Rosenbaum, M., Sweeney, J. & Massiah, C., 2014, In : Journal of Service Theory and Practice. 24, 4, p. 363-383

Research output: Contribution to journalArticle

2013

Client Perceptions of Financial Planner Value Co-creation and Service Delivery Styles

Hg, S., Plewa, C. & Sweeney, J., 2013.

Research output: Contribution to conferenceAbstract

Customer Perceived Value in the Context of Financial Planning

Plewa, C., Sweeney, J. & Michayluk, D., 2013.

Research output: Contribution to conferenceAbstract

50 Citations (Scopus)

Energy saving behaviours: Development of a practice-based model

Sweeney, J., Kresling, J., Webb, D., Soutar, G. & Mazzarol, T., 2013, In : Energy Policy. 61, n/a, p. 371-381

Research output: Contribution to journalArticle

2 Citations (Scopus)

International Students’ University Preferences: The Effect of Country and Program Mode on Students’ Selection

Kamal Basha, N., Sweeney, J. & Soutar, G., 2013, Australian and New Zealand Marketing Academy Conference 2013. Brodie, R. (ed.). Auckland, New Zealand: University of Auckland, p. 1-8

Research output: Chapter in Book/Conference paperConference paper

Restorative Senior Center Servicescapes & Senior Health

Rosenbaum, M. & Sweeney, J., 2013.

Research output: Contribution to conferenceAbstract

14 Citations (Scopus)
11 Downloads (Pure)

Selective Halo Effects Arising From Improving the Interpersonal Skills of Frontline Employees

Dagger, T. S., Danaher, P. J., Sweeney, J. & Mccoll-Kennedy, J. R., 2013, In : Journal of Service Research. 16, 4, p. 488-502

Research output: Contribution to journalArticle

33 Citations (Scopus)

The relationship between electronic word-of-mouth motivations and message characteristics: The sender's perspective

Yap, K., Soetarto, B. & Sweeney, J., 2013, In : Australasian Marketing Journal. 21, 1, p. 66-74

Research output: Contribution to journalArticle

2012
30 Citations (Scopus)

A Conceptual Model of Way-finding on the Web

Diep, V. D., Sweeney, J. & Soutar, G., 2012, 26th Annual ANZAM Conference Proceedings. Perth, Western Australia: Promaco Conventions Pty. Ltd., Vol. n/a. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

387 Citations (Scopus)

Health Care Customer Value Cocreation Practice Styles

Mccoll-Kennedy, J. R., Vargo, S. L., Dagger, T. S., Sweeney, J. & Van Kasteren, Y., 2012, In : Journal of Service Research. 15, 4, p. 370-389

Research output: Contribution to journalArticle

Measuring Subjective Behaviour in Social Marketing: the Case of Household Energy Consumption

Webb, D., Soutar, G., Sweeney, J. & Mazzarol, T., 2012, Proceedings 2012 ANZMAC Conference: Sharing the Cup of Knowledge. Perryer, C., Egan, V. & Sheehan, B. (eds.). http://anzmac.org/conference/2012/: Promaco Conventions Pty. Ltd., Vol. -. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

Using online communities to reduce energy consumption: a field experiment

Sweeney, J., Webb, D., Soutar, G. & Mazzarol, T., 2012, Proceedings 2012 International Joint Conference on Service Sciences Service Innovation in Emerging Economy: Cross-Disciplinary and Cross-Cultural Perspective. Shanghai, China: IEEE, Institute of Electrical and Electronics Engineers, Vol. none. p. 307 - 312

Research output: Chapter in Book/Conference paperConference paper

88 Citations (Scopus)

Word of mouth: measuring the power of individual messages

Sweeney, J., Soutar, G. & Mazzarol, T., 2012, In : European Journal of Marketing. 46, 1/2, p. 237-257

Research output: Contribution to journalArticle

2011

A Study on Brand Negative Publicity: Performance and Value Relevance

Liu, F. & Sweeney, J., 2011, Australia New Zealand Marketing Academy Conference 2011. Edith Cowan University: Edith Cowan University, Vol. online. p. 7 pages

Research output: Chapter in Book/Conference paperConference paper

75 Citations (Scopus)

Reconceptualizing professional service firm innovation capability: Scale development

Hogan, S. J., Soutar, G., Mccoll-Kennedy, J. R. & Sweeney, J., 2011, In : Industrial Marketing Management. 40, p. 1264-1273

Research output: Contribution to journalArticle

15 Citations (Scopus)

Restorative cancer resource center servicescapes

Rosenbaum, M. S., Sweeney, J. & Smallwood, J., 2011, In : Journal of Service Theory and Practice. 21, 6, p. 599-616

Research output: Contribution to journalArticle

Self Determination Theory and Word of Mouth

Sweeney, J., Webb, D., Soutar, G. & Mazzarol, T., 2011, Australia New Zealand Marketing Academy Conference 2011. Australian and New Zealand Marketing Academy Conference 2011: Edith Cowan University, Vol. online. p. online

Research output: Chapter in Book/Conference paperConference paper

The impact of customer-directed resources on front line employee's customer service self efficacy: An exploratory study

Seow, B. L. & Sweeney, J., 2011, Academy of Marketing Conference 2011. United Kingdom: University of Liverpool Management School (ULMS), Vol. online. p. 9 pages

Research output: Chapter in Book/Conference paperConference paper

27 Citations (Scopus)

The marketing practices-performance relationship in professional service firms

Sweeney, J., Soutar, G. & Mccoll-Kennedy, J. R., 2011, In : Journal of Service Management. 22, 3, p. 292-316

Research output: Contribution to journalArticle