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Jill Benn


  • The University of Western Australia (M209), 35 Stirling Highway,

    6009 Perth


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Personal profile


Jill Benn has significant experience in the leadership of libraries in the higher education environment. She is currently the University Librarian at the University of Western Australia (UWA), a research intensive university and a member of the Group of Eight Australian universities. Jill’s role requires the direction of 100 library staff spread over six physical locations, who successfully provide a range of library services to over 1,500 academic staff and 25,000 students.

Jill has an excellent understanding of the needs of teachers, learners and researchers. She has played a pivotal role for several acclaimed initiatives at UWA including new library learning spaces and improved service models for students, education and research. Jill’s open and consultative communication style combined with her ability to provide effective leadership, has resulted in the reshaping of services and the implementation of significant changes aimed at improving the student experience. She is focused on client engagement as a key strategy to develop and improve services. Jill is passionate about high quality student outcomes and strong governance and she is a Graduate of the Australian Institute of Company Directors and a Principal Fellow of the Higher Education Academy (UK).

Jill currently holds a number of leadership roles in the library profession at a national and international level. These include as Chair of the Council of Australian University Librarians, Board Member of the International Association of University Libraries, and a Council Member of Research Data Alliance. Jill is passionate about growing the next generation of library and IT leaders and teaches leadership each year at the Council of Australasian IT Directors Leadership Institute.  She also holds a silver pin from the Australian Library and Information Association,for service to the profession. Her expertise has been recognised through invitations to present at national and international conferences and she has demonstrated reflective practice through a number of publications. 

External positions

Chair, Council of Australian University Librarians

1 Oct 20191 Oct 2021

Board Member, Research Data Alliance

1 Apr 2019 → …

Faculty Member, Council of Australasian University IT Directors

1 Aug 2017 → …

Board Member, International Association of University Libraries

1 Jan 20171 Jan 2020

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Research Output 2006 2019

  • 9 Conference paper
  • 5 Conference presentation/ephemera
  • 2 Article
  • 1 Chapter

Adding up the Flipped Subscription Model

Nicholls, S., Hart, S., Amos, H. & Benn, J., 14 Aug 2019, Proceedings of the IATUL Conferences. USA: Purdue University Press, 7

Research output: Chapter in Book/Conference paperConference paper

Open Access
open access

Next generation skills and leaders: Future proofing UWA Library

Jones, G., Gallagher, J., Nicholls, S. & Benn, J., 2019, 2019 IATUL Proceedings. Purdue University

Research output: Chapter in Book/Conference paperConference paper

Open Access
organizational development

The Library as “Student Heaven”: Re-Designing Library Spaces to Enrich the Student Experience

Benn, J., Mills, K., Nicholls, S. & Sputore, A., 2017, 2017 IATUL Proceedings. Purdue University

Research output: Chapter in Book/Conference paperConference paper

Open Access
social media

A brave new world: libraries innovating to improve the student IT support experience at the University of Western Australia

Benn, J., McLoughlin, D., Howard, R. & Albatis, M., May 2015.

Research output: Contribution to conferenceConference presentation/ephemera

information technology
change management skill

From mediocre to marvellous: social media strategy to improve the student experience at the University of Western Australia

Benn, J., Mills, K. & Howard, R., Feb 2015, ALIA Information Online 2015. Australia

Research output: Chapter in Book/Conference paperConference paper

social media