Photo of Jill Benn

Jill Benn


  • The University of Western Australia (M209), 35 Stirling Highway,

    6009 Crawley


  • 5 Citations
  • 2 h-Index
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Personal profile


Jill Benn has significant experience in the leadership and delivery of library services in the higher education environment. She is currently the University Librarian at the University of Western Australia (UWA), a research intensive university and a member of the Group of Eight Australian universities. Jill’s role requires the direction of 100 library staff spread over six physical locations, who successfully provide a range of library services to over 1,500 academic staff and 25,000 students.

Jill has an excellent understanding of the needs of teachers, learners and researchers. She has played a pivotal role for several acclaimed initiatives at UWA including new library spaces, a new improved student IT support model, improved support for research and the implementation of a mandatory online unit for all commencing undergraduate students. Jill’s open and consultative communication style combined with her ability to provide effective leadership, has resulted in the reshaping of services and the implementation of significant changes aimed at improving the student experience. She is focused on client engagement as a key strategy to develop and improve services.

Jill currently holds a number of leadership roles in the library profession at a national and international level. These include Program Director for Fair, Affordable and Open Access to Knowledge for the Council of Australian University Librarians, Member of the Australasian Open Access Strategy Group, Chair of the FAIR Policy Implementation Group, Board Member of the International Association of University Librarians, and a member of the Knowledge Unlatched Steering Committee. She also holds a silver pin from the Australian Library and Information Association,for service to the profession. Her expertise has been recognised through invitations to present at national and international conferences and she has demonstrated reflective practice through a number of publications. This involvement has enabled her to develop a national and international network of library professionals.

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Research Output 2006 2015

  • 5 Citations
  • 2 h-Index
  • 6 Conference presentation/ephemera
  • 5 Conference paper
  • 2 Article
  • 1 Chapter (peer-reviewed)

A brave new world: libraries innovating to improve the student IT support experience at the University of Western Australia

Benn, J., McLoughlin, D., Howard, R. & Albatis, M. May 2015

Research output: Contribution to conferenceConference presentation/ephemera

information technology
change management skill

From mediocre to marvellous: social media strategy to improve the student experience at the University of Western Australia

Benn, J., Mills, K. & Howard, R. Feb 2015

Research output: Contribution to conferenceConference presentation/ephemera

social media

Perception and Reality: Student IT and Digital Literacy Skills in the Digital Age

Cluett, L. & Benn, J. May 2015

Research output: Contribution to conferenceConference presentation/ephemera


Reference 2.0: Evolution of virtual reference services and social media

Mcloughlin, D. & Benn, J. 2014 Mastering Digital Librarianship: Strategy, networking and discovery in academic libraries. Mackenzie, A. & Martin, L. (eds.). United Kingdom: Facet Publishing, p. 23-40

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

social media
3 Citations

Thanks for being awesome: Using the learning organisation model to enhance university library and IT client service

Renner, F., Clark, C., Shilkin, B., Benn, J., Albatis, M. & Howard, R. 2014 In : Australian Library Journal. 63, 2, p. 118-128

Research output: Contribution to journalArticle

learning organization