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Jill Benn


  • The University of Western Australia (M209), 35 Stirling Highway,

    6009 Perth


  • 5 Citations
  • 2 h-Index
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Personal profile


Jill Benn has significant experience in the leadership and delivery of library services in the higher education environment. She is currently the University Librarian at the University of Western Australia (UWA), a research intensive university and a member of the Group of Eight Australian universities. Jill’s role requires the direction of 100 library staff spread over six physical locations, who successfully provide a range of library services to over 1,500 academic staff and 25,000 students.

Jill has an excellent understanding of the needs of teachers, learners and researchers. She has played a pivotal role for several acclaimed initiatives at UWA including new library spaces, a new improved student IT support model, improved support for research and the implementation of a mandatory online unit for all commencing undergraduate students. Jill’s open and consultative communication style combined with her ability to provide effective leadership, has resulted in the reshaping of services and the implementation of significant changes aimed at improving the student experience. She is focused on client engagement as a key strategy to develop and improve services.

Jill currently holds a number of leadership roles in the library profession at a national and international level. These include Program Director for Fair, Affordable and Open Access to Knowledge for the Council of Australian University Librarians, Member of the Australasian Open Access Strategy Group, Chair of the FAIR Policy Implementation Group, Board Member of the International Association of University Librarians, and a member of the Knowledge Unlatched Steering Committee. She also holds a silver pin from the Australian Library and Information Association,for service to the profession. Her expertise has been recognised through invitations to present at national and international conferences and she has demonstrated reflective practice through a number of publications. This involvement has enabled her to develop a national and international network of library professionals.

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Research Output 2006 2017

  • 5 Citations
  • 2 h-Index
  • 7 Conference paper
  • 5 Conference presentation/ephemera
  • 2 Article
  • 1 Chapter

The Library as “Student Heaven”: Re-Designing Library Spaces to Enrich the Student Experience

Benn, J., Mills, K., Nicholls, S. & Sputore, A., 2017, 2017 IATUL Proceedings. Purdue University

Research output: Chapter in Book/Conference paperConference paper

Open Access
social media

A brave new world: libraries innovating to improve the student IT support experience at the University of Western Australia

Benn, J., McLoughlin, D., Howard, R. & Albatis, M., May 2015.

Research output: Contribution to conferenceConference presentation/ephemera

information technology
change management skill

From mediocre to marvellous: social media strategy to improve the student experience at the University of Western Australia

Benn, J., Mills, K. & Howard, R., Feb 2015, ALIA Information Online 2015. Australia

Research output: Chapter in Book/Conference paperConference paper

social media

Perception and Reality: Student IT and Digital Literacy Skills in the Digital Age

Cluett, L. & Benn, J., May 2015.

Research output: Contribution to conferenceConference presentation/ephemera


Reference 2.0: Evolution of virtual reference services and social media

Mcloughlin, D. & Benn, J., 2014, Mastering Digital Librarianship: Strategy, networking and discovery in academic libraries. Mackenzie, A. & Martin, L. (eds.). United Kingdom: Facet Publishing, p. 23-40

Research output: Chapter in Book/Conference paperChapter

social media