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Jenna MacDonald

Ms

  • The University of Western Australia (M429), 35 Stirling Highway, Room 125, Claremont West

    6009 Perth

    Australia

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Personal profile

Biography

Jenna’s academic background in Education and Business has led to a number of diverse and enriching work experiences. In addition to leading a team in a successful customer-service delivery centre at a large RTO, Jenna worked for many years in recruitment, customer service-based and education sector roles in her home state of Queensland. In 2015, she took up a role in student services at Taylors College Perth, where she worked for just over a year before moving into her current position at the UWA Business School.
Jenna brings with her a very strong commitment to service delivery and innovation in student support, which she uses to support student wellbeing throughout the university journey. She also enjoys giving young people professional careers advice and guidance, a passion she now channels into her role in the Student Experience Office, where she supports and connects with students though a common interest in business and careers. When she is not working in the Business School Student Office, she also participates in many team sports to maintain a good work/life balance, including touch football and netball.

Roles and responsibilities

As a part of the Student Experience Team at the Business School, Jenna aims to support undergraduate and postgraduate students during their studies with advice that is personable and efficient, empathetic and sensitive to the needs of the students. In addition to offering tailored course advice and knowledge, assistance with study plans, enrolments and timetables, delivering information to new and prospective students, and providing a high level of administrative support, Jenna is also a friendly point of contact and assistance to all Business School affiliated student societies.