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Jamie Murphy

Adjunct Associate Professor

  • The University of Western Australia (M082), 35 Stirling Highway,

    6009 Perth

    Australia

  • 1397 Citations
  • 21 h-Index
20002019
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Research Output 2000 2019

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Article
2000

Australian Casinos Push for Leading Role Online

Murphy, J. & Mizerski, D., 2000, In : Wall Street Journal. N/A, November 17, 2000, p. 1-4

Research output: Contribution to journalArticle

25 Citations (Scopus)

Clickable world wide web banner ads and content sites

Hofacker, C. F. & Murphy, J., 2000, In : Journal of Interactive Marketing. 14, 1, p. 49-59

Research output: Contribution to journalArticle

Luddite Learning: a Call for Low-Tech Alternatives

Murphy, J. & Massey, B. L., 2000, In : International Journal of Hospitality Information Technology. 1, 2, p. 51-54

Research output: Contribution to journalArticle

Server Log Files: A Case Study Of A New Market Research Tool For Entrepreneurs

Murphy, J., Hofacker, C. F. & Bennett, M., 2000, In : Small Enterprise Research. 8, 2, p. 4-15

Research output: Contribution to journalArticle

Textbook publishers in a networked world

Massey, B. L. & Murphy, J., 2000, In : International Journal of Hospitality Information Technology. 1, 2, p. 47-50

Research output: Contribution to journalArticle

2001

Australian and Taiwanese advertiser's perceptions of internet marketing

Hsu, T., Murphy, J. & Purchase, S., 2001, In : Australasian Marketing Journal. 9, 1, p. 33-45

Research output: Contribution to journalArticle

23 Citations (Scopus)

Website-generated market-research data

Murphy, J., Hofacker, C. F. & Bennett, M., 2001, In : Cornell Hospitality Quarterly: hospitality leadership through learning. 42, 1, p. 82-91

Research output: Contribution to journalArticle

2002

Benchmarks of Web Site Design and Marketing by Swiss Hotels

Schegg, R., Frey, S., Steiner, T. & Murphy, J., 2002, In : Information Technology & Tourism. 5, 2, p. 73-89

Research output: Contribution to journalArticle

Exploring Web Site Use by Western Australian Schools

Heuchan, J., Mcguire, S., Kahl, J. & Murphy, J., 2002, In : International Journal of Educational Technology. 3, 1, p. N/A

Research output: Contribution to journalArticle

Marketing Hospitality Websites

Collins, G. & Murphy, J., 2002, In : FIU Hospitality Review. 20, 1, p. 15-31

Research output: Contribution to journalArticle

34 Citations (Scopus)

Permission E-mail Marketing

Marinova, A., Murphy, J. & Massey, B., 2002, In : Cornell Hospitality Quarterly: hospitality leadership through learning. 43, 1, p. 61-69

Research output: Contribution to journalArticle

2003
36 Citations (Scopus)

An exploratory study of marketing international education online

Gomes, L. & Murphy, J., 2003, In : International Journal of Educational Management. 17, 3, p. 116-125

Research output: Contribution to journalArticle

marketing
Internet
education
student
electronic business
37 Citations (Scopus)

Cultural Dimension of Website Design and Content

Zhao, W., Massey, B. L., Murphy, J. & Liu, F., 2003, In : Prometheus. 21, 1, p. 75-84

Research output: Contribution to journalArticle

7 Citations (Scopus)

E-mail Customer Service by Australian Educational Institutions

Murphy, J. & Gomes, L., 2003, In : Australasian Marketing Journal. 11, 2, p. 56-69

Research output: Contribution to journalArticle

Educational institutions
Electronic mail
Customer service
Marketing
Industry

E-mail customer service in the Swiss hotel industry

Frey S., N. V., Schegg, R. & Murphy, J., 2003, In : Tourism and Hospitality Research. 4, 3, p. 197-214

Research output: Contribution to journalArticle

e-mail
Swiss
marketing
customer
linguistics
3 Citations (Scopus)

E-Mail Customer Service in the Tunisian Hotel Industry

Schegg, R., Murphy, J. & Gherissi-Labben, T., 2003, In : Tourism Review. 58, 2, p. 18-26

Research output: Contribution to journalArticle

e-mail
customer
innovation
industry
website

Five-Star Treatment? E-mail Customer Service by International Luxury Hotels

Schegg, R., Murphy, J. & Leuenberger, R., 2003, In : Information Technology and Tourism. 6, 2, p. 99-112

Research output: Contribution to journalArticle

luxury
Hotels
Electronic mail
e-mail
Stars
14 Citations (Scopus)

Investigating the adoption of electronic customer service by Australian businesses

Nguyen, D. T. H. C., Murphy, J. & Olaru, D., 2003, In : Journal of Service Theory and Practice. 13, 6, p. 492-503

Research output: Contribution to journalArticle

E-services
Customer service
Electronic mail
Web sites
Response quality
38 Citations (Scopus)

Journey to nowhere? E-mail customer service by travel agents in Singapore

Murphy, J. & Tan, I., 2003, In : Tourism Management. 24, 5, p. 543-550

Research output: Contribution to journalArticle

Electronic mail
e-mail
Singapore
customer
innovation
51 Citations (Scopus)

Swiss Hotels' Web-site and E-mail Management: The Bandwagon Effect:

Murphy, J., Olaru, D., Schegg, R. & Frey, S., 2003, In : Cornell Hospitality Quarterly. 44, 1, p. 71-87

Research output: Contribution to journalArticle

Bandwagon effect
Electronic mail
Hotels
Web sites
Technological advances

The Use of Domain Names in e-branding by the World's Top Brands

Murphy, J., Raffa, L. & Mizerski, D., 2003, In : Electronic Markets. 13, 3, p. 222-232

Research output: Contribution to journalArticle

Ores
Industry
Branding
2004

A Methodology and Investigation of an eLoyalty Metric, Consumer Bookmarking Behavior

Murphy, J. & Hofacker, C. F., 2004, In : Journal of Computer-Mediated Communication. 10, 1, p. online - approx 5-20pp

Research output: Contribution to journalArticle

Consumer behavior
Websites
Industry

Analyzing the Prevalence of Sports-Related Terms among the Web Sites of Global Corporations

Scharl, A., Neale, L. & Murphy, J., 2004, In : International Journal of Computer Science in Sport. 3, 2, p. 5-18

Research output: Contribution to journalArticle

85 Citations (Scopus)

Research on informatin technology in the hospitality industry

O'Connor, P. & Murphy, J., 2004, In : International Journal of Hospitality Management. 23, 5, p. 473-484

Research output: Contribution to journalArticle

information technology
hospitality industry
Hospitality industry
effect
Operator
2005

Competitive Analyses for Marketing Electronic Wine Tourism

Murphy, J., Ho, S. L. & Chan, J. H. C., 2005, In : International Journal of Wine Marketing. 17, 3, p. 39-54

Research output: Contribution to journalArticle

233 Citations (Scopus)

Diffusion and Success Factors of Mobile Marketing

Scharl, A., Dickinger, A. & Murphy, J., 2005, In : Electronic Commerce Research and Applications. 4, 2, p. 159-173

Research output: Contribution to journalArticle

Marketing
Communication
Websites
Success factors
Mobile marketing

Distance to Market: Propinquity across In-store and Online Food Retailing

Robertson, G., Murphy, J. & Purchase, S., 2005, In : Electronic Markets. 15, 3, p. 235-245

Research output: Contribution to journalArticle

Food retailing
Grocery
Commodities
Shopping behavior
Consumer satisfaction
2006

An Investigation of consistent rates across Swiss hotels' direct channels

Murphy, J., Schegg, R. & Qiu, M., 2006, In : Information Technology and Tourism. 8, 2, p. 105-119

Research output: Contribution to journalArticle

Hotels
Swiss
pricing
website
Websites
6 Citations (Scopus)

Comparing the Diffusion of Online Service Recovery in Small and Large Organizations

Neale, L., Murphy, J. & Scharl, A., 2006, In : Journal of Marketing Communications. 12, 3, p. 165-181

Research output: Contribution to journalArticle

Service recovery
Online services
Diffusion of innovation
Customer service
Small companies
32 Citations (Scopus)

English and Chinese? The Role of Consumer Ethnocentrism and Country of Origin in Chinese Attitudes towards Store Signs

Liu, F., Murphy, J., Li, J. & Liu, X., 1 Dec 2006, In : Australasian Marketing Journal. 14, 2, p. 5-16 12 p.

Research output: Contribution to journalArticle

Consumer ethnocentrism
Country of origin
Brand evaluation
Consumer attitudes
Language

Investigating the Evolution of Hotel Internet Adoption

Murphy, J., Olaru, D. & Schegg, R., 2006, In : Information Technology and Tourism. 8, 3-4, p. 161-177

Research output: Contribution to journalArticle

Hotels
website
Websites
Electronic mail
Internet
49 Citations (Scopus)

Primary and Recency Effects on Clicking Behaviour

Murphy, J., Hofacker, C. & Mizerski, D., 2006, In : Journal of Computer Mediated Communication. 11, 2, p. Article 7

Research output: Contribution to journalArticle

Telecommunication links
Electronic mail
Websites
Navigation
Internet

Testing Position Effects and Copy to Increase Web Page Visits

Murphy, J., Hofacker, C. & Racine, Y., 2006, In : Information Technology and Tourism. 8, 1, p. 3-13

Research output: Contribution to journalArticle

Websites
experiment
Testing
consumption behavior
layout
2007
18 Citations (Scopus)

An investigation of global versus local online branding

Murphy, J. & Scharl, A., 2007, In : International Marketing Review. 24, 3, p. 297-312

Research output: Contribution to journalArticle

Branding
Cultural values
Diffusion of innovation
Web sites
Hofstede
74 Citations (Scopus)
Wine
Qualitative study
Purchasing
China
Chinese consumers
32 Citations (Scopus)

Branding on the Web: Evolving domain name usage among Malaysian hotels

Hashim, N. H. & Murphy, J., 2007, In : Tourism Management. 28, 2, p. 621-624

Research output: Contribution to journalArticle

Hotels
Internet
diffusion research
Developing countries
Malaysia
51 Citations (Scopus)

Islam and online imagery on Malaysian tourist destination websites

Hashim, N. H., Murphy, J. & Muhamad @ Hashim, N., 2007, In : Journal of Computer Mediated Communication. 12, 3, p. online - approx 5-20pp

Research output: Contribution to journalArticle

Websites
Internet

Perceived justice and email service recovery

Neale, L. G. & Murphy, J., 2007, In : Australasian Marketing Journal. 15, 3, p. 5-20

Research output: Contribution to journalArticle

Perceived justice
Service recovery
Electronic mail
Repurchase
Word-of-mouth
12 Citations (Scopus)

Quality clusters: Dimensions of email responses by luxury hotels

Murphy, J., Schegg, R. & Olaru, D., 2007, In : International Journal of Hospitality Management. 26, 3, p. 743-747

Research output: Contribution to journalArticle

cluster analysis
academic research
service quality
Electronic mail
Luxury
37 Citations (Scopus)

Take me back : validating the wayback machine

Hashim, N. H., Murphy, J. & O Connor, P., 2007, In : Journal of Computer Mediated Communication. 13, 1, p. online - approx 5-20pp

Research output: Contribution to journalArticle

Websites
Social sciences
Information systems
Innovation
Communication
2008
16 Citations (Scopus)

Google Scholar visibility and tourism journals

Murphy, J. & Law, R., 2008, In : Annals of Tourism Research. 35, 4, p. 1078-1082

Research output: Contribution to journalArticle

138 Citations (Scopus)

Hotel yield management practices across multiple electronic distribution channels

O'Connor, P. & Murphy, J., 2008, In : Information Technology & Tourism. 10, 2, p. 161-172

Research output: Contribution to journalArticle

Hotels
electronics
demand
management
Internet

The Google Online Marketing Challenge: Classroom Learning with Real Clients, Real Money, and Real Advertising Campaigns

Jansen, B. J., Hudson, K., Hunter, L., Liu, F. & Murphy, J., 2008, In : Journal of Interactive Advertising. 9, 1, p. online - approx 5-20pp

Research output: Contribution to journalArticle

Online marketing
Google
Advertising campaign
Web sites
Internet marketing
17 Citations (Scopus)

The Moderating Influence of Enjoyment on Customer Loyalty

Lee, R. & Murphy, J., 2008, In : Australasian Marketing Journal. 16, 2, p. 11-21

Research output: Contribution to journalArticle

Mobile services
Customer loyalty
Enjoyment
Loyalty
Service value
2009

Action Learning of Online Marketing via a Global Contest

Treiblmaier, H., Neale, L. & Murphy, J., 2009, In : Central Asia Business Journal. 2, November, p. 47-50

Research output: Contribution to journalArticle

12 Citations (Scopus)

Consumer web page search, clicking behavior and reaction time

Hofacker, C. F. & Murphy, J., 2009, In : Direct Marketing: An International Journal. 3, 2, p. 88-96

Research output: Contribution to journalArticle

Menu
Search behavior
World Wide Web
Web sites
Web log

Insights on the Google online marketing challenge and its successful classroom implementation

Flaherty, T. B., Jansen, B. J., Hofacker, C. F. & Murphy, J., 2009, In : Merlot journal of online learning and teaching. 5, 2, p. 446-457

Research output: Contribution to journalArticle

Online marketing
Google
Learning objects
Student teams
Small to medium-sized enterprises
21 Citations (Scopus)

Journal quality : A Google Scholar analysis

Soutar, G. & Murphy, J., 2009, In : Australasian Marketing Journal. 17, 3, p. 150-153

Research output: Contribution to journalArticle

Government
Journal quality
Google Scholar
Marketing
System quality
8 Citations (Scopus)

RIGOR IN TOURISM RESEARCH: Formative and Reflective Constructs

Murphy, J., Olaru, D. & Hofacker, C. F., 2009, In : Annals of Tourism Research. 36, 4, p. 730-734

Research output: Contribution to journalArticle

7 Citations (Scopus)

The Google Online Marketing Challenge and Research Opportunities

Neale, L., Treiblmaier, H., Henderson, V., Hunter, L., Hudson, K. & Murphy, J., 2009, In : Journal of Marketing Education. 31, 1, p. 76-85

Research output: Contribution to journalArticle

search engine
marketing
student
instructor
questionnaire