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Jamie Murphy

Adjunct Associate Professor

  • The University of Western Australia (M082), 35 Stirling Highway,

    6009 Perth

    Australia

  • 1387 Citations
  • 21 h-Index
20002019
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Research Output 2000 2019

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Article
2019
1 Citation (Scopus)

Plastic loyalty – Investigating loyalty card programs for a Finnish hotel chain

Pesonen, J., Komppula, R. & Murphy, J., 1 Aug 2019, In : Tourism Management. 73, p. 115-122 8 p.

Research output: Contribution to journalArticle

Hotels
loyalty
plastic
Plastics
research program
2018

Brand safety: the effects of controversial video content on pre-roll advertising

Bellman, S., Abdelmoety, Z. H. S., Murphy, J., Arismendez, S. & Varan, D., 1 Dec 2018, In : Heliyon. 4, 12, e01041.

Research output: Contribution to journalArticle

Open Access
Safety
Context effects
Brand attitude
Quality programmes
Research program
2012
2 Citations (Scopus)

Marketing implications of traditional and ICT-mediated leisure activities

Zorn, S., Lee, R. Y. & Murphy, J., 2012, In : Behaviour & information technology. 31, 4, p. 329-341

Research output: Contribution to journalArticle

2011
4 Citations (Scopus)

Student Perceptions and Adoption of University Smart Card Systems

Murphy, J., Lee, R. & Swinger, E., 2011, In : International Journal of Technology and Human Interaction. 7, 3, p. 1-15

Research output: Contribution to journalArticle

2010
25 Citations (Scopus)

Social Networking as a Marketing Tool: The Case of a Small Australian Company

Syed Ahmad, S. & Murphy, J., 2010, In : Journal of Hospitality Marketing and Managment. 19, 7, p. 700-716

Research output: Contribution to journalArticle

13 Citations (Scopus)

The underlying social identities of a nation's brand

Lee, R., Klobas, J., Tezinde, T. & Murphy, J., 2010, In : International Marketing Review. 27, 4, p. 450-465

Research output: Contribution to journalArticle

2009

Action Learning of Online Marketing via a Global Contest

Treiblmaier, H., Neale, L. & Murphy, J., 2009, In : Central Asia Business Journal. 2, November, p. 47-50

Research output: Contribution to journalArticle

12 Citations (Scopus)

Consumer web page search, clicking behavior and reaction time

Hofacker, C. F. & Murphy, J., 2009, In : Direct Marketing: An International Journal. 3, 2, p. 88-96

Research output: Contribution to journalArticle

Menu
Search behavior
World Wide Web
Web sites
Web log

Insights on the Google online marketing challenge and its successful classroom implementation

Flaherty, T. B., Jansen, B. J., Hofacker, C. F. & Murphy, J., 2009, In : Merlot journal of online learning and teaching. 5, 2, p. 446-457

Research output: Contribution to journalArticle

Online marketing
Google
Learning objects
Student teams
Small to medium-sized enterprises
20 Citations (Scopus)

Journal quality : A Google Scholar analysis

Soutar, G. & Murphy, J., 2009, In : Australasian Marketing Journal. 17, 3, p. 150-153

Research output: Contribution to journalArticle

Government
Journal quality
Google Scholar
Marketing
System quality
8 Citations (Scopus)

RIGOR IN TOURISM RESEARCH: Formative and Reflective Constructs

Murphy, J., Olaru, D. & Hofacker, C. F., 2009, In : Annals of Tourism Research. 36, 4, p. 730-734

Research output: Contribution to journalArticle

7 Citations (Scopus)

The Google Online Marketing Challenge and Research Opportunities

Neale, L., Treiblmaier, H., Henderson, V., Hunter, L., Hudson, K. & Murphy, J., 2009, In : Journal of Marketing Education. 31, 1, p. 76-85

Research output: Contribution to journalArticle

search engine
marketing
student
instructor
questionnaire
28 Citations (Scopus)

The interactions of consumption characteristics on social norms

Lee, R., Murphy, J. & Neale, L., 2009, In : Journal of Consumer Marketing. 26, 4, p. 277-285

Research output: Contribution to journalArticle

Social norms
Interaction
Enjoyment
Loyalty
Customer loyalty
16 Citations (Scopus)

The moderating influence of hedonic consumption in an extended theory of planned behaviour

Lee, R., Murphy, J. & Swilley, E., 2009, In : The Service Industries Journal. 29, 4, p. 539-555

Research output: Contribution to journalArticle

Hedonic consumption
Theory of planned behavior
Peer group
Group behavior
Subjective norm
34 Citations (Scopus)

Website adoption and sales performance in Valais' hospitality industry

Scaglione, M., Schegg, R. & Murphy, J., 2009, In : Technovation. 29, 9, p. 625-631

Research output: Contribution to journalArticle

Hotels
Websites
Sales
Industry
World Wide Web
19 Citations (Scopus)

Website and email adoption by Malaysian hotels

Hashim, N., Murphy, J., Purchase, S. & O'Connor, P., 2009, In : International Journal of Hospitality Management. 29, 1, p. 194-196

Research output: Contribution to journalArticle

statistical analysis
Electronic mail
Hotels
Web sites
Internet adoption
2008
16 Citations (Scopus)

Google Scholar visibility and tourism journals

Murphy, J. & Law, R., 2008, In : Annals of Tourism Research. 35, 4, p. 1078-1082

Research output: Contribution to journalArticle

137 Citations (Scopus)

Hotel yield management practices across multiple electronic distribution channels

O'Connor, P. & Murphy, J., 2008, In : Information Technology & Tourism. 10, 2, p. 161-172

Research output: Contribution to journalArticle

Hotels
electronics
demand
management
Internet

The Google Online Marketing Challenge: Classroom Learning with Real Clients, Real Money, and Real Advertising Campaigns

Jansen, B. J., Hudson, K., Hunter, L., Liu, F. & Murphy, J., 2008, In : Journal of Interactive Advertising. 9, 1, p. online - approx 5-20pp

Research output: Contribution to journalArticle

Online marketing
Google
Advertising campaign
Web sites
Internet marketing
17 Citations (Scopus)

The Moderating Influence of Enjoyment on Customer Loyalty

Lee, R. & Murphy, J., 2008, In : Australasian Marketing Journal. 16, 2, p. 11-21

Research output: Contribution to journalArticle

Mobile services
Customer loyalty
Enjoyment
Loyalty
Service value
2007
17 Citations (Scopus)

An investigation of global versus local online branding

Murphy, J. & Scharl, A., 2007, In : International Marketing Review. 24, 3, p. 297-312

Research output: Contribution to journalArticle

Branding
Cultural values
Diffusion of innovation
Web sites
Hofstede
73 Citations (Scopus)
Wine
Qualitative study
Purchasing
China
Chinese consumers
31 Citations (Scopus)

Branding on the Web: Evolving domain name usage among Malaysian hotels

Hashim, N. H. & Murphy, J., 2007, In : Tourism Management. 28, 2, p. 621-624

Research output: Contribution to journalArticle

Hotels
Internet
diffusion research
Developing countries
Malaysia
50 Citations (Scopus)

Islam and online imagery on Malaysian tourist destination websites

Hashim, N. H., Murphy, J. & Muhamad @ Hashim, N., 2007, In : Journal of Computer Mediated Communication. 12, 3, p. online - approx 5-20pp

Research output: Contribution to journalArticle

Websites
Internet

Perceived justice and email service recovery

Neale, L. G. & Murphy, J., 2007, In : Australasian Marketing Journal. 15, 3, p. 5-20

Research output: Contribution to journalArticle

Perceived justice
Service recovery
Electronic mail
Repurchase
Word-of-mouth
12 Citations (Scopus)

Quality clusters: Dimensions of email responses by luxury hotels

Murphy, J., Schegg, R. & Olaru, D., 2007, In : International Journal of Hospitality Management. 26, 3, p. 743-747

Research output: Contribution to journalArticle

cluster analysis
academic research
service quality
Electronic mail
Luxury
37 Citations (Scopus)

Take me back : validating the wayback machine

Hashim, N. H., Murphy, J. & O Connor, P., 2007, In : Journal of Computer Mediated Communication. 13, 1, p. online - approx 5-20pp

Research output: Contribution to journalArticle

Websites
Social sciences
Information systems
Innovation
Communication
2006

An Investigation of consistent rates across Swiss hotels' direct channels

Murphy, J., Schegg, R. & Qiu, M., 2006, In : Information Technology and Tourism. 8, 2, p. 105-119

Research output: Contribution to journalArticle

Hotels
Swiss
pricing
website
Websites
6 Citations (Scopus)

Comparing the Diffusion of Online Service Recovery in Small and Large Organizations

Neale, L., Murphy, J. & Scharl, A., 2006, In : Journal of Marketing Communications. 12, 3, p. 165-181

Research output: Contribution to journalArticle

Service recovery
Online services
Diffusion of innovation
Customer service
Small companies
31 Citations (Scopus)

English and Chinese? The Role of Consumer Ethnocentrism and Country of Origin in Chinese Attitudes towards Store Signs

Liu, F., Murphy, J., Li, J. & Liu, X., 1 Dec 2006, In : Australasian Marketing Journal. 14, 2, p. 5-16 12 p.

Research output: Contribution to journalArticle

Consumer ethnocentrism
Country of origin
Brand evaluation
Consumer attitudes
Language

Investigating the Evolution of Hotel Internet Adoption

Murphy, J., Olaru, D. & Schegg, R., 2006, In : Information Technology and Tourism. 8, 3-4, p. 161-177

Research output: Contribution to journalArticle

Hotels
website
Websites
Electronic mail
Internet
49 Citations (Scopus)

Primary and Recency Effects on Clicking Behaviour

Murphy, J., Hofacker, C. & Mizerski, D., 2006, In : Journal of Computer Mediated Communication. 11, 2, p. Article 7

Research output: Contribution to journalArticle

Telecommunication links
Electronic mail
Websites
Navigation
Internet

Testing Position Effects and Copy to Increase Web Page Visits

Murphy, J., Hofacker, C. & Racine, Y., 2006, In : Information Technology and Tourism. 8, 1, p. 3-13

Research output: Contribution to journalArticle

Websites
experiment
Testing
consumption behavior
layout
2005

Competitive Analyses for Marketing Electronic Wine Tourism

Murphy, J., Ho, S. L. & Chan, J. H. C., 2005, In : International Journal of Wine Marketing. 17, 3, p. 39-54

Research output: Contribution to journalArticle

232 Citations (Scopus)

Diffusion and Success Factors of Mobile Marketing

Scharl, A., Dickinger, A. & Murphy, J., 2005, In : Electronic Commerce Research and Applications. 4, 2, p. 159-173

Research output: Contribution to journalArticle

Marketing
Communication
Websites
Success factors
Mobile marketing

Distance to Market: Propinquity across In-store and Online Food Retailing

Robertson, G., Murphy, J. & Purchase, S., 2005, In : Electronic Markets. 15, 3, p. 235-245

Research output: Contribution to journalArticle

Food retailing
Grocery
Commodities
Shopping behavior
Consumer satisfaction
2004

A Methodology and Investigation of an eLoyalty Metric, Consumer Bookmarking Behavior

Murphy, J. & Hofacker, C. F., 2004, In : Journal of Computer-Mediated Communication. 10, 1, p. online - approx 5-20pp

Research output: Contribution to journalArticle

Consumer behavior
Websites
Industry

Analyzing the Prevalence of Sports-Related Terms among the Web Sites of Global Corporations

Scharl, A., Neale, L. & Murphy, J., 2004, In : International Journal of Computer Science in Sport. 3, 2, p. 5-18

Research output: Contribution to journalArticle

84 Citations (Scopus)

Research on informatin technology in the hospitality industry

O'Connor, P. & Murphy, J., 2004, In : International Journal of Hospitality Management. 23, 5, p. 473-484

Research output: Contribution to journalArticle

information technology
hospitality industry
Hospitality industry
effect
Operator
2003
36 Citations (Scopus)

An exploratory study of marketing international education online

Gomes, L. & Murphy, J., 2003, In : International Journal of Educational Management. 17, 3, p. 116-125

Research output: Contribution to journalArticle

marketing
Internet
education
student
electronic business
37 Citations (Scopus)

Cultural Dimension of Website Design and Content

Zhao, W., Massey, B. L., Murphy, J. & Liu, F., 2003, In : Prometheus. 21, 1, p. 75-84

Research output: Contribution to journalArticle

7 Citations (Scopus)

E-mail Customer Service by Australian Educational Institutions

Murphy, J. & Gomes, L., 2003, In : Australasian Marketing Journal. 11, 2, p. 56-69

Research output: Contribution to journalArticle

Educational institutions
Electronic mail
Customer service
Marketing
Industry

E-mail customer service in the Swiss hotel industry

Frey S., N. V., Schegg, R. & Murphy, J., 2003, In : Tourism and Hospitality Research. 4, 3, p. 197-214

Research output: Contribution to journalArticle

e-mail
Swiss
marketing
customer
linguistics
3 Citations (Scopus)

E-Mail Customer Service in the Tunisian Hotel Industry

Schegg, R., Murphy, J. & Gherissi-Labben, T., 2003, In : Tourism Review. 58, 2, p. 18-26

Research output: Contribution to journalArticle

e-mail
customer
innovation
industry
website

Five-Star Treatment? E-mail Customer Service by International Luxury Hotels

Schegg, R., Murphy, J. & Leuenberger, R., 2003, In : Information Technology and Tourism. 6, 2, p. 99-112

Research output: Contribution to journalArticle

luxury
Hotels
Electronic mail
e-mail
Stars
14 Citations (Scopus)

Investigating the adoption of electronic customer service by Australian businesses

Nguyen, D. T. H. C., Murphy, J. & Olaru, D., 2003, In : Journal of Service Theory and Practice. 13, 6, p. 492-503

Research output: Contribution to journalArticle

E-services
Customer service
Electronic mail
Web sites
Response quality
38 Citations (Scopus)

Journey to nowhere? E-mail customer service by travel agents in Singapore

Murphy, J. & Tan, I., 2003, In : Tourism Management. 24, 5, p. 543-550

Research output: Contribution to journalArticle

Electronic mail
e-mail
Singapore
customer
innovation
51 Citations (Scopus)

Swiss Hotels' Web-site and E-mail Management: The Bandwagon Effect:

Murphy, J., Olaru, D., Schegg, R. & Frey, S., 2003, In : Cornell Hospitality Quarterly. 44, 1, p. 71-87

Research output: Contribution to journalArticle

Bandwagon effect
Electronic mail
Hotels
Web sites
Technological advances

The Use of Domain Names in e-branding by the World's Top Brands

Murphy, J., Raffa, L. & Mizerski, D., 2003, In : Electronic Markets. 13, 3, p. 222-232

Research output: Contribution to journalArticle

Ores
Industry
Branding
2002

Benchmarks of Web Site Design and Marketing by Swiss Hotels

Schegg, R., Frey, S., Steiner, T. & Murphy, J., 2002, In : Information Technology & Tourism. 5, 2, p. 73-89

Research output: Contribution to journalArticle