Photo of Jacqueline Flowers

Jacqueline Flowers

Ms

  • The University of Western Australia (M478), 35 Stirling Highway,

    6009 Perth

    Australia

  • 0 Citations
  • 0 h-Index
20082009
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Personal profile

Biography

Jacqueline Flowers has worked in the University sector for over 14 years, in a wide variety of professional administrative and management roles and has an extensive understanding of the operations of a large University. 

Jacqueline is currently Senior Manager, Service Improvement at UWA where her role is focused on the implementation of University-wide change and process improvement. 

 

Roles and responsibilities

The Office of Service Delivery coordinates service provision across the University, embedding the professional services model University-wide. 

The Senior Manager, Service Improvement coordinates academic services teams across the Faculty service delivery centres, alongside facilitating university-wide process improvement and change projects, to support the development of effective and efficient professional services in support of the academic mission. 

Education/Academic qualification

Masters of Business Administration, Curtin University of Technology

Bachelor of Arts (Hons), University of New South Wales

Research Output 2008 2009

  • 2 Conference paper

Beyond the Numbers: Achieving Best Practice in Learning and Teaching

Flowers, J. & Kosman, B., 2009, Internal & External Quality Assurance: Tensions & Synergies. Group, A. S. R. (ed.). Alice Springs, Australia ed. Melbourne: Australian Universities Quality Agency, Vol. AUQA Occasional Publns no 19. p. 88-93

Research output: Chapter in Book/Conference paperConference paper

Teaching Matters: Developing Indicators of Teaching Quality, a Comparative Study

Flowers, J. & Kosman, B., 2008, Quality and Standards in Higher Education: Making a Difference. Group, C. R. (ed.). Canberra, Australia ed. Melbourne: Australian Universities Quality Agency, Vol. AUQA Occasional Publns no 16. p. 32-38

Research output: Chapter in Book/Conference paperConference paper