Personal profile
Biography
Jacqueline Flowers has worked in the University sector for over 14 years, in a wide variety of professional administrative and management roles and has an extensive understanding of the operations of a large University.
Jacqueline is currently Senior Manager, Service Improvement at UWA where her role is focused on the implementation of University-wide change and process improvement.
Roles and responsibilities
The Office of Service Delivery coordinates service provision across the University, embedding the professional services model University-wide.
The Senior Manager, Service Improvement coordinates academic services teams across the Faculty service delivery centres, alongside facilitating university-wide process improvement and change projects, to support the development of effective and efficient professional services in support of the academic mission.
Education/Academic qualification
Masters of Business Administration, Curtin University
Bachelor of Arts (Hons), University of New South Wales (UNSW)
Research output
- 2 Conference paper
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Beyond the Numbers: Achieving Best Practice in Learning and Teaching
Flowers, J. & Kosman, B., 2009, Internal & External Quality Assurance: Tensions & Synergies. Group, A. S. R. (ed.). Alice Springs, Australia ed. Melbourne: Australian Universities Quality Agency, Vol. AUQA Occasional Publns no 19. p. 88-93Research output: Chapter in Book/Conference paper › Conference paper › peer-review
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Teaching Matters: Developing Indicators of Teaching Quality, a Comparative Study
Flowers, J. & Kosman, B., 2008, Quality and Standards in Higher Education: Making a Difference. Group, C. R. (ed.). Canberra, Australia ed. Melbourne: Australian Universities Quality Agency, Vol. AUQA Occasional Publns no 16. p. 32-38Research output: Chapter in Book/Conference paper › Conference paper › peer-review