Research Output per year
Research Output 1975 2020
- 1 - 50 out of 169 results
- Publication Year, Title (descending)
2020
Service employees' personality, customer orientation and customer incivility
Kiffin-Petersen, S. & Soutar, G., 2 Jan 2020, In : International Journal of Quality and Service Sciences.Research output: Contribution to journal › Article
Customer orientation
Service employees
Incivility
Employees
Core self-evaluations
2019
Customer value cocreation activities: An exploration of psychological drivers and quality of life outcomes
Pham, T. A. N., Sweeney, J. C. & Soutar, G. N., 1 Oct 2019, In : Journal of Service Theory and Practice. 29, 3, p. 282-308Research output: Contribution to journal › Article
Customer value
Psychological
Value co-creation
Quality of life
Focus groups
Evaluating students’ preferences for university brands through conjoint analysis and market simulation
Kamal Basha, N., Sweeney, J. C. & Soutar, G. N., 22 Aug 2019, In : International Journal of Educational Management.Research output: Contribution to journal › Article
simulation
university
market
student
Conjoint analysis
Member loyalty and WOM in co-operative and mutual enterprises
Mazzarol, T., Soutar, G. & Mamouni Limnios, E., 2019, In : Journal of Services Marketing. 14 p.Research output: Contribution to journal › Article
Word-of-mouth
Loyalty
Affective commitment
Emotion
Continuance commitment
1
Citation
(Scopus)
Personifying Destinations: A Personal Values Approach
Ye, S., Lee, J. A., Sneddon, J. N. & Soutar, G. N., 23 Oct 2019, In : Journal of Travel Research.Research output: Contribution to journal › Article
Values
tourist
holiday
Destination
Personal values
1
Citation
(Scopus)
59
Downloads
(Pure)
Tackling social media data analysis: Comparing and contrasting QSR NVivo and Leximancer
Wilk, V., Soutar, G. N. & Harrigan, P., 8 Apr 2019, In : Qualitative Market Research. 22, 2, p. 94-113 20 p.Research output: Contribution to journal › Article
Open Access
File
Social media
Advocacy
Communication
Software
Evidence-based
Testing and extending Schwartz refined value theory using a best–worst scaling approach
Lee, J., Sneddon, J., Daly, T., Schwartz, S., Soutar, G. & Louviere, J., Mar 2019, In : Assessment. 26, 2, p. 166-180 15 p.Research output: Contribution to journal › Article
Animal Welfare
Surveys and Questionnaires
The Antecedents and Consequences of Value Co-Creation Behaviors in a Hotel Setting: A Two-Country Study
Roy, S. K., Balaji, M. S., Soutar, G. & Jiang, Y., 4 Dec 2019, In : Cornell Hospitality Quarterly. 16 p.Research output: Contribution to journal › Article
The strategic co-creation of content and student experiences in social media An identity theories perspective
Fujita, M., Harrigan, P. & Soutar, G. N., 14 Jan 2019, In : Qualitative Market Research. 22, 1, p. 50-69 20 p.Research output: Contribution to journal › Article
1
Citation
(Scopus)
Two-way acculturation in social media: The role of institutional efforts
Fujita, M., Harrigan, P., Roy, S. K. & Soutar, G., 1 Aug 2019, In : Technological Forecasting and Social Change. 145, p. 532-542 11 p.Research output: Contribution to journal › Article
Social Media
Acculturation
Organizations
Social Marketing
Pleasure
2018
Antecedents to consumer peer communication through social advertising: A self-disclosure theory perspective
Ardiansyah, Y., Harrigan, P., Soutar, G. & Daly, T., 14 Mar 2018, In : Journal of Interactive Advertising. 18, 1, p. 55-71Research output: Contribution to journal › Article
Communication
Peers
Self-disclosure
Privacy
Factors
Capturing and co-creating student experiences in social media: A social identity theory perspective
Fujita, M., Harrigan, P. & Soutar, G. N., 3 Apr 2018, In : Journal of Marketing Theory and Practice. 26, 1-2, p. 55-71Research output: Contribution to journal › Article
Social media
Social identity theory
Brand community
Customer experience
Netnography
Customer engagement behavior in individualistic and collectivistic markets
Roy, S., Balaji, M. S., Soutar, G., Lassar, W. M. & Roy, R., May 2018, In : Journal of Business Research. 86, p. 281-290Research output: Contribution to journal › Article
Customer engagement
Net present value
Fairness
Developing economies
China
12
Citations
(Scopus)
Linking social media to customer relationship management (CRM): a qualitative study on SMEs
Guha, S., Harrigan, P. & Soutar, G., 4 May 2018, In : Journal of Small Business and Entrepreneurship. 30, 3, p. 193-214 22 p.Research output: Contribution to journal › Article
Social media
Qualitative study
Small and medium-sized enterprises
Customer relationship management
Dynamic capabilities
Navigating Online Brand Advocacy (OBA): an exploratory analysis
Wilk, V., Harrigan, P. & Soutar, G. N., Apr 2018, In : Journal of Marketing Theory and Practice. 26, 1-2, p. 99-116 18 p.Research output: Contribution to journal › Article
Advocacy
Online communities
Brand management
9
Citations
(Scopus)
Organisational Factors, Anticipated Rents and Commercialisation in SMEs
Do, H., Mazzarol, T., Soutar, G., Volery, T. & Reboud, S., Feb 2018, In : International Journal of Innovation Management. 22, 2, p. 1 30 p., 1850018.Research output: Contribution to journal › Article
Innovation
Industry
Sales
Rent
Organizational factors
3
Citations
(Scopus)
The Influence of Negative Publicity on Brand Equity: Attribution, Image, Attitude and Purchase Intention
Liu, F., Lee, J. A. & Soutar, G., 16 Jul 2018, In : Journal of Product & Brand Management. 27, 4, p. 440-451 11 p.Research output: Contribution to journal › Article
Managers
Information use
Communication
Marketing
Brand equity
The member wears four hats: a member identification framework for co-operative enterprises
Mamouni Limnios, E., Mazzarol, T., Soutar, G. & Siddique, K., Jun 2018, In : Journal of Co-operative Organization and Management. 6, 1, p. 20-33 14 p.Research output: Contribution to journal › Article
Owners
Value proposition
Investors
Case analysis
Buyers
2017
A netnography of a university’s social media brand community: Exploring collaborative co-creation tactics
Fujita, M., Harrigan, P. & Soutar, G., 15 Mar 2017, In : Journal of Global Scholars of Marketing Science. 27, 2, p. 148-164 17 p.Research output: Contribution to journal › Article
social media
tactics
community
student
university
2
Citations
(Scopus)
Customer engagement in CSR: a utility theory model with moderating variables
Jarvis, W., Ouschan, R., Burton, H. J., Soutar, G. & O’Brien, I. M., 2017, In : Journal of Service Theory and Practice. 27, 4, p. 833-853 21 p.Research output: Contribution to journal › Article
Corporate Social Responsibility
Customer engagement
Utility theory
Moderating variables
Customer loyalty
International students’ engagement in their university’s social media: An exploratory study
Fujita, M., Harrigan, P. & Soutar, G. N., 2017, In : International Journal of Educational Management. 31, 7, p. 1119-1134Research output: Contribution to journal › Article
social media
student
university
customer
Exploratory study
12
Citations
(Scopus)
Personal values and the theory of planned behaviour: A study of values and holiday trade-offs in young adults
Ye, S., Soutar, G. N., Sneddon, J. N. & Lee, J. A., 1 Oct 2017, In : Tourism Management. 62, p. 107-109 3 p.Research output: Contribution to journal › Article
holiday
young adult
Values
Conservation
tourism
8
Citations
(Scopus)
Value drivers and adventure tourism: A comparative analysis of Japanese and Western consumers
Williams, P., Soutar, G., Ashill, N. J. & Naumann, E., 2017, In : Journal of Service Theory and Practice. 27, 1, p. 102-122 21 p.Research output: Contribution to journal › Article
Adventure tourism
Comparative analysis
Value drivers
Tourists
Customer value
2016
26
Citations
(Scopus)
Epilogue to the Special Issue and reflections on the future of engagement research
Hollebeek, L. D., Conduit, J., Sweeney, J., Soutar, G., Karpen, I. O., Jarvis, W. & Chen, T., 23 Mar 2016, In : Journal of Marketing Management. 32, 5-6, p. 586-594 9 p.Research output: Contribution to journal › Article
Financial instruments and equity structures for raising capital in co-operatives
Mamouni Limnios, E., Watson, J., Mazzarol, T. & Soutar, G., 2016, In : Journal of Accounting and Organizational Change. 12, 1, p. 50-74 25 p.Research output: Contribution to journal › Article
Investors
Equity
Financial instruments
Focus groups
Ownership
International students’ university preferences: how different are Malaysian and Chinese students?
Kamal Basha, N., Sweeney, J. C. & Soutar, G. N., 2016, In : International Journal of Educational Management. 30, 2, p. 197-210 14 p.Research output: Contribution to journal › Article
university
student
country of origin
International students
Malaysia
Using blueprinting and benchmarking to identify marketing resources that help co-create customer value
Ceric, A., D'Alessandro, S., Soutar, G. & Johnson, L., 2016, In : Journal of Business Research. 69, 12, p. 5653-5661Research output: Contribution to journal › Article
Benchmarking
Customer value
Resources
Resource-based theory
Marketing resources
2015
Effects of country and delivery mode on perceived risk in international higher education
Kamal Basha, N., Sweeney, J. & Soutar, G., 2015, In : Journal of Marketing for Higher Education. 25, 2, p. 171-203Research output: Contribution to journal › Article
university
education
student
country of origin
marketing
Fuzzy Logic for Social Simulation Using NetLogo
Izquierdo, L. R., Olaru, D., Izquierdo, S. S., Purchase, S. & Soutar, G., 2015, In : JASSS. 18, 4, p. Article 1Research output: Contribution to journal › Article
Open Access
logic
Fuzzy logic
simulation
interpretation
Fuzzy rules
Integrating social issues and customer engagement to drive loyalty in a service organisation
O'Brien, I., Jarvis, W. & Soutar, G., 2015, In : Journal of Services Marketing. 29, 6-7, p. 547-559Research output: Contribution to journal › Article
Service organization
Customer engagement
Social issues
Loyalty
Corporate Social Responsibility
Modelling CRM in a social media age
Harrigan, P., Soutar, G., Choudhury, M. M. & Lowe, M., 2015, In : Australasian Marketing Journal. 23, 1, p. 27-37Research output: Contribution to journal › Article
Modeling
Social media
Customer engagement
Marketing
Customer relationship
Research performance of marketing academics and departments: An international comparison
Soutar, G., Wilkinson, I. & Young, L., 2015, In : Australasian Marketing Journal. 23, 2, p. 155-161Research output: Contribution to journal › Article
Open Access
Research performance
International comparison
Marketing
New Zealand
Government
2014
Delivering good service: Personal resources, job satisfaction and nurses' 'customer' (patient) orientation
Gountas, S., Gountas, J. I., Soutar, G. & Mavondo, F. T., 2014, In : Journal of Advanced Nursing. 70, 7, p. 1553-1563Research output: Contribution to journal › Article
Job Satisfaction
Nurses
Self Efficacy
Least-Squares Analysis
Public Hospitals
Exploring wool apparel consumers' ethical concerns and preferences
Sneddon, J., Soutar, G. & Lee, J., 2014, In : Journal of Fashion Marketing and Management. 18, 2, p. 169-186Research output: Contribution to journal › Article
Wool
Apparel
Relative importance
Focus groups
Country of origin
Factors enhancing word-of-mouth influence: Positive and negative service-related messages
Sweeney, J., Soutar, G. & Mazzarol, T., 2014, In : European Journal of Marketing. 48, 1, p. 336-359Research output: Contribution to journal › Article
Factors
Word-of-mouth
Negative word-of-mouth
Brand equity
Willingness
Low-Tech vs High-Tech Entrepreneureship: A Study In France And Australia
Reboud, S., Mazzarol, T. & Soutar, G., 2014, In : Journal of Innovation Economics. 14, 2, p. 121-141Research output: Contribution to journal › Article
Self-Determination Theory and Word of Mouth about Energy-Saving Behaviors: An Online Experiment
Sweeney, J., Webb, D., Mazzarol, T. & Soutar, G., 2014, In : Psychology & Marketing. 31, 9, p. 698-716Research output: Contribution to journal › Article
Personal Autonomy
Costs and Cost Analysis
Workplace
Mental Competency
Psychology
Tourists' strategies: AN acculturation approach
Rasmi, S., Ng, S., Lee, J. & Soutar, G., 2014, In : Tourism Management. 40, p. 311-320Research output: Contribution to journal › Article
acculturation
tourist
ethnocentrism
holiday
segmentation
2013
Energy saving behaviours: Development of a practice-based model
Sweeney, J., Kresling, J., Webb, D., Soutar, G. & Mazzarol, T., 2013, In : Energy Policy. 61, n/a, p. 371-381Research output: Contribution to journal › Article
Entrepreneurship, values and Muslim values: some insights from Minangkabau entrepreneurs
Games, D., Soutar, G. & Sneddon, J., 2013, In : International Journal of Social Entrepreneurship and Innovation. 2, 4, p. 361-373Research output: Contribution to journal › Article
Factors affecting investment intentions: A consumer behaviour perspective
Lim, K. L., Soutar, G. & Lee, J., 2013, In : Journal of Financial Services Marketing. 18, 4, p. 301-315Research output: Contribution to journal › Article
Factors
Consumer behaviour
Product knowledge
Risk and uncertainty
Perceived risk
Self-determination theory and consumer behavioural change: Evidence from a household energy-saving behaviour study
Webb, D., Soutar, G., Mazzarol, T. & Saldaris, P., 2013, In : Journal of Environmental Psychology. 35, n/a, p. 59-66Research output: Contribution to journal › Article
The effect of global company animosity on global brand attitudes in emerging and developed markets: does perceived value matter?
Alden, D. L., Kelley, J. B., Riefler, P., Lee, J. & Soutar, G., 2013, In : Journal of International Marketing. 21, 2, p. 17-38Research output: Contribution to journal › Article
2012
Exploring consumer beliefs about wool apparel in the USA and Australia
Sneddon, J., Lee, J. & Soutar, G., 2012, In : Journal of the Textile Institute. 103, 1, p. 40-47Research output: Contribution to journal › Article
Global Cultural Identity: An Examination of Bicultural Self-Concepts Through Priming in Australia
Kelley, J. B., Lee, J. & Soutar, G., 2012, In : International Business Research, Teaching and Practice. 6, 1, p. 76-95Research output: Contribution to journal › Article
Making sense of consumers’ wool apparel preferences
Sneddon, J., Lee, J. & Soutar, G., 2012, In : Journal of the Textile Institute. 103, 4, p. 405-415Research output: Contribution to journal › Article
Revisiting the global market for higher education
Mazzarol, T. & Soutar, G., 2012, In : Asia Pacific Journal of Marketing and Logistics. 24, 5, p. 717-737Research output: Contribution to journal › Article
The Influence Personality and Leader Behaviours have on Teacher Self-leadership in Vocational Colleges
Marshall, G., Kiffin-Petersen, S. & Soutar, G., 2012, In : Educational Management Administration and Leadership. 40, 6, p. 707-723Research output: Contribution to journal › Article
The problem-solving service worker: Appraisal mechanisms and positive affective experiences during customer interactions
Kiffin-Petersen, S., Murphy, S. A. & Soutar, G., 2012, In : Human Relations. 65, 9, p. 1179-1206Research output: Contribution to journal › Article
Word of mouth: measuring the power of individual messages
Sweeney, J., Soutar, G. & Mazzarol, T., 2012, In : European Journal of Marketing. 46, 1/2, p. 237-257Research output: Contribution to journal › Article