Geoff Soutar

Search results

• 2021

  Experiences, post-trip destination image, satisfaction and loyalty: A study in an ecotourism context

  Li, T. T., Liu, F. & Soutar, G. N., Mar 2021, In : Journal of Destination Marketing and Management. 19, 100547.

  Research output: Contribution to journal › Article

  • Ecotourism
  • Destination Image
  • ecotourism
  • Loyalty
  • Structural Equation Modeling

• Identifying influencers on social media

  Harrigan, P., Daly, T. M., Coussement, K., Lee, J. A., Soutar, G. N. & Evers, U., Feb 2021, In : International Journal of Information Management. 56, 102246.

  Research output: Contribution to journal › Article

  • Big Data
  • Marketing
  • Social Media
  • social media
  • Big data
  1 Citation (Scopus)

• Network change processes for environmental practices

  Bayne, L., Purchase, S. & Soutar, G., 2021, (Accepted/In press) In : Journal of Business & Industrial Marketing.

  Research output: Contribution to journal › Article

• Value-facilitating Simplification in Marketing: A Systematic Review and Research Agenda

  Gruner, R. L. & Soutar, G., 18 Feb 2021, In : International Journal of Management Reviews. 23 p.

  Research output: Contribution to journal › Article

• Why to SMEs join Co-operatives? A comparison of SME owner-managers and Co-operative executives views

  Ghauri, S., Mazzarol, T. & Soutar, G., 13 Jan 2021, In : Journal of Co-operative Organization and Management. 100128.

  Research output: Contribution to journal › Article

  • Owner-managers
  • Join
  • Small and Medium-sized Enterprises (SMEs)
  • Common Sense
  • Business Support
• 2020

  Connecting Tourism Experience and Environmental Learning

  Liu, F., Li, T. & Soutar, G., 7 May 2020, In : Current Issues in Tourism.

  Research output: Contribution to journal › Article

  • Ecotourism
  • ecotourism
  • tourism
  • Tourism
  • learning
  1 Citation (Scopus)

• Customer effort in mandatory and voluntary value cocreation: a study in a health care context

  Pham, T. A. N., Sweeney, J. C. & Soutar, G. N., 16 Nov 2020, In : Journal of Services Marketing.

  Research output: Contribution to journal › Article

  • Value Co-creation
  • Healthcare
  • Quality of Life
  • Resources
  • Voluntary Activities

• Does corporate social responsibility improve brands’ responsible and active personality dimensions? An experimental investigation

  Tarabashkina, L., Tarabashkina, O., Quester, P. G. & Soutar, G. N., 2020, In : Journal of Product and Brand Management.

  Research output: Contribution to journal › Article

  • Corporate Social Responsibility
  • Brand Personality
  • Communication
  • Economic and social effects
  • Erosion

• Drivers and relationship benefits of customer willingness to engage in CSR initiatives

  O'Brien, I. M., Ouschan, R., Jarvis, W. & Soutar, G. N., 25 Mar 2020, In : Journal of Service Theory and Practice. 30, 1, p. 5-29 25 p.

  Research output: Contribution to journal › Article

  • Corporate Social Responsibility
  • Willingness
  • Not-for-profit Organizations
  • Customer Participation
  • Choice Modelling
  1 Citation (Scopus)

• Emotion regulation in service encounters: are customer displays real?

  Lee, S. Y., Sweeney, J. C. & Soutar, G. N., 9 Apr 2020, In : Journal of Service Theory and Practice. 30, 2, p. 171-194

  Research output: Contribution to journal › Article

  • Emotion Regulation
  • Service Encounter
  • Matrix
  • Motivational Factors
  • Employees
  1 Citation (Scopus)

• Enhancing member-institution relationships through social media: The role of other-user engagement behavior and similarity perceptions

  Fujita, M., Harrigan, P., Soutar, G. N., Kumar Roy, S. & Roy, R., 1 Dec 2020, In : Journal of Business Research. 121, p. 642-654

  Research output: Contribution to journal › Article

  • Social Media
  • Role Perceptions
  • Group Processes
  • Self-concept
  • Distinctiveness
  1 Citation (Scopus)

• Experiences and value perceptions of an ecotourism trip – an empirical study of outbound Chinese tourists

  Li, T., Liu, F. & Soutar, G., 2 Sep 2020, In : Tourism Recreation Research.

  Research output: Contribution to journal › Article

  • Value Perception
  • Ecotourism
  • ecotourism
  • tourist
  • Tourists

• Exploring personality and fit for garden festivals and parks: a Best-Worst Scaling approach

  Quintal, V., Soutar, G., Phau, I. & Sood, A., 27 Jul 2020, In : Current Issues in Tourism.

  Research output: Contribution to journal › Article

  • Best-worst Scaling
  • festival
  • garden
  • scaling
  • personality

• Influencer endorsements: How advertising disclosure and source credibility affect consumer purchase intention on social media

  Weismueller, J., Harrigan, P., Wang, S. & Soutar, G. N., 28 Apr 2020, In : Australasian Marketing Journal.

  Research output: Contribution to journal › Article

  • Source Credibility
  • Endorsements
  • Purchase Intention
  • Social Media
  • Disclosure
  5 Citations (Scopus)

• Online brand advocacy (OBA): the development of a multiple item scale

  Wilk, V., Soutar, G. N. & Harrigan, P., 19 Dec 2020, In : Journal of Product and Brand Management. 29, 4, p. 415-429 15 p.

  Research output: Contribution to journal › Article

  • Advocacy
  • Trademarks
  • Marketing
  • Health
  • Testing
  2 Citations (Scopus)

• Perceived values-congruence and employees' change beliefs

  Rahn, O. G., Soutar, G. N. & Lee, J. A., 13 Apr 2020, In : Journal of Management and Organization.

  Research output: Contribution to journal › Article

  • Value Congruence
  • Organizational Change
  • Perceived Value
  • Employees
  • Supervisors

• Personal values and SME innovation in a Muslim ethnic group in Indonesia

  Games, D., Soutar, G. & Sneddon, J., 22 Oct 2020, In : Journal of Entrepreneurship in Emerging Economies.

  Research output: Contribution to journal › Article

  • Personal Values
  • Ethnic Groups
  • Indonesia
  • Innovation
  • Muslims

• Service employees' personality, customer orientation and customer incivility

  Kiffin-Petersen, S. & Soutar, G., 2 Jan 2020, In : International Journal of Quality and Service Sciences. 12, 3, p. 281-296 16 p.

  Research output: Contribution to journal › Article

  • Employee Personality
  • Incivility
  • Service Employees
  • Customer Orientation
  • Employees
  3 Citations (Scopus)
• 2019

  Customer value cocreation activities: An exploration of psychological drivers and quality of life outcomes

  Pham, T. A. N., Sweeney, J. C. & Soutar, G. N., 1 Oct 2019, In : Journal of Service Theory and Practice. 29, 3, p. 282-308

  Research output: Contribution to journal › Article

  • Value Co-creation
  • Customer Value
  • Quality of Life
  • Psychological
  • Type 2 Diabetes
  5 Citations (Scopus)

• Evaluating students’ preferences for university brands through conjoint analysis and market simulation

  Kamal Basha, N., Sweeney, J. C. & Soutar, G. N., 22 Aug 2019, In : International Journal of Educational Management.

  Research output: Contribution to journal › Article

  • Conjoint Analysis
  • simulation
  • Simulation
  • market
  • university
  3 Citations (Scopus)

• Member loyalty and WOM in co-operative and mutual enterprises

  Mazzarol, T., Soutar, G. & Mamouni Limnios, E., 2019, In : Journal of Services Marketing. 14 p.

  Research output: Contribution to journal › Article

  • Word-of-mouth
  • Loyalty
  • Affective Commitment
  • Continuance Commitment
  • Emotion
  1 Citation (Scopus)

• Personifying Destinations: A Personal Values Approach

  Ye, S., Lee, J. A., Sneddon, J. N. & Soutar, G. N., 23 Oct 2019, In : Journal of Travel Research. 59, 7, p. 1168-1185

  Research output: Contribution to journal › Article

  • vacation
  • Personal Values
  • Destination
  • Tourist Perception
  • tourist
  3 Citations (Scopus)

• Tackling social media data analysis: Comparing and contrasting QSR NVivo and Leximancer

  Wilk, V., Soutar, G. N. & Harrigan, P., 8 Apr 2019, In : Qualitative Market Research. 22, 2, p. 94-113 20 p.

  Research output: Contribution to journal › Article

  Open Access

  File

  • Social Media
  • Advocacy
  • Medium Communication
  • Brand Community
  • Application Software
  11 Citations (Scopus)

  431 Downloads (Pure)

• Testing and extending Schwartz refined value theory using a best–worst scaling approach

  Lee, J., Sneddon, J., Daly, T., Schwartz, S., Soutar, G. & Louviere, J., Mar 2019, In : Assessment. 26, 2, p. 166-180 15 p.

  Research output: Contribution to journal › Article

  Open Access

  File

  • Animal Welfare
  11 Citations (Scopus)

  296 Downloads (Pure)

• The Antecedents and Consequences of Value Co-Creation Behaviors in a Hotel Setting: A Two-Country Study

  Roy, S. K., Balaji, M. S., Soutar, G. & Jiang, Y., 4 Dec 2019, In : Cornell Hospitality Quarterly. 16 p.

  Research output: Contribution to journal › Article
  5 Citations (Scopus)

• The strategic co-creation of content and student experiences in social media An identity theories perspective

  Fujita, M., Harrigan, P. & Soutar, G. N., 14 Jan 2019, In : Qualitative Market Research. 22, 1, p. 50-69 20 p.

  Research output: Contribution to journal › Article
  1 Citation (Scopus)

• Two-way acculturation in social media: The role of institutional efforts

  Fujita, M., Harrigan, P., Roy, S. K. & Soutar, G., 1 Aug 2019, In : Technological Forecasting and Social Change. 145, p. 532-542 11 p.

  Research output: Contribution to journal › Article

  • Acculturation
  • Social Media
  • Tactics
  • Social Media Marketing
  • Facebook
  2 Citations (Scopus)
• 2018

  Antecedents to consumer peer communication through social advertising: A self-disclosure theory perspective

  Ardiansyah, Y., Harrigan, P., Soutar, G. & Daly, T., 14 Mar 2018, In : Journal of Interactive Advertising. 18, 1, p. 55-71

  Research output: Contribution to journal › Article

  • social advertising
  • Self-disclosure
  • Marketing
  • Peers
  • Communication
  5 Citations (Scopus)

• Capturing and co-creating student experiences in social media: A social identity theory perspective

  Fujita, M., Harrigan, P. & Soutar, G. N., 3 Apr 2018, In : Journal of Marketing Theory and Practice. 26, 1-2, p. 55-71 17 p.

  Research output: Contribution to journal › Article

  • Social Identity Theory
  • Social Media
  • Brand Community
  • Sensegiving
  • Netnography
  16 Citations (Scopus)

• Customer engagement behavior in individualistic and collectivistic markets

  Roy, S., Balaji, M. S., Soutar, G., Lassar, W. M. & Roy, R., May 2018, In : Journal of Business Research. 86, p. 281-290

  Research output: Contribution to journal › Article

  • Customer Engagement
  • Developing Market
  • Fairness
  • Net Present Value
  • Developing Economies
  44 Citations (Scopus)

• Linking social media to customer relationship management (CRM): a qualitative study on SMEs

  Guha, S., Harrigan, P. & Soutar, G., 4 May 2018, In : Journal of Small Business and Entrepreneurship. 30, 3, p. 193-214 22 p.

  Research output: Contribution to journal › Article

  • Customer Relationship Management
  • Qualitative Study
  • Social Media
  • Small and Medium-sized Enterprises (SMEs)
  • Resource Constraints
  25 Citations (Scopus)

• Navigating Online Brand Advocacy (OBA): an exploratory analysis

  Wilk, V., Harrigan, P. & Soutar, G. N., Apr 2018, In : Journal of Marketing Theory and Practice. 26, 1-2, p. 99-116 18 p.

  Research output: Contribution to journal › Article

  • Advocacy
  • Online Communities
  • Brand Management
  6 Citations (Scopus)

• Organisational Factors, Anticipated Rents and Commercialisation in SMEs

  Do, H., Mazzarol, T., Soutar, G., Volery, T. & Reboud, S., Feb 2018, In : International Journal of Innovation Management. 22, 2, p. 1 30 p., 1850018.

  Research output: Contribution to journal › Article

  • Rent
  • Organizational Factors
  • Commercialization
  • Innovation
  • Life Cycle
  5 Citations (Scopus)

• The Influence of Negative Publicity on Brand Equity: Attribution, Image, Attitude and Purchase Intention

  Liu, F., Lee, J. A. & Soutar, G., 16 Jul 2018, In : Journal of Product & Brand Management. 27, 4, p. 440-451 11 p.

  Research output: Contribution to journal › Article

  • Negative Publicity
  • Brand Equity
  • Attribution
  • Purchase Intention
  • Managers
  12 Citations (Scopus)

• The member wears four hats: a member identification framework for co-operative enterprises

  Mamouni Limnios, E., Mazzarol, T., Soutar, G. & Siddique, K., Jun 2018, In : Journal of Co-operative Organization and Management. 6, 1, p. 20-33 14 p.

  Research output: Contribution to journal › Article

  Open Access

  File

  • Cooperative Enterprise
  • Value Proposition
  • Producer Cooperative
  • Case Analysis
  • Managers
  9 Citations (Scopus)

  59 Downloads (Pure)
• 2017

  A netnography of a university’s social media brand community: Exploring collaborative co-creation tactics

  Fujita, M., Harrigan, P. & Soutar, G., 15 Mar 2017, In : Journal of Global Scholars of Marketing Science. 27, 2, p. 148-164 17 p.

  Research output: Contribution to journal › Article

  • Netnography
  • Brand Community
  • Co-creation
  • Tactics
  • Social Media

• Customer engagement in CSR: a utility theory model with moderating variables

  Jarvis, W., Ouschan, R., Burton, H. J., Soutar, G. & O’Brien, I. M., 2017, In : Journal of Service Theory and Practice. 27, 4, p. 833-853 21 p.

  Research output: Contribution to journal › Article

  • Corporate Social Responsibility
  • Customer Engagement
  • Utility Theory
  • Moderating Variables
  • Customer Loyalty
  16 Citations (Scopus)

• International students’ engagement in their university’s social media: An exploratory study

  Fujita, M., Harrigan, P. & Soutar, G. N., 2017, In : International Journal of Educational Management. 31, 7, p. 1119-1134

  Research output: Contribution to journal › Article

  • Student Engagement
  • International Students
  • Social Media
  • Exploratory Study
  • social media
  6 Citations (Scopus)

• Personal values and the theory of planned behaviour: A study of values and holiday trade-offs in young adults

  Ye, S., Soutar, G. N., Sneddon, J. N. & Lee, J. A., 1 Oct 2017, In : Tourism Management. 62, p. 107-109 3 p.

  Research output: Contribution to journal › Article

  • vacation
  • holiday
  • Young Adults
  • Personal Values
  • Holidays
  23 Citations (Scopus)

• Value drivers and adventure tourism: A comparative analysis of Japanese and Western consumers

  Williams, P., Soutar, G., Ashill, N. J. & Naumann, E., 2017, In : Journal of Service Theory and Practice. 27, 1, p. 102-122 21 p.

  Research output: Contribution to journal › Article

  • Adventure Tourism
  • Value Drivers
  • Tourists
  • Comparative Analysis
  • Behavioral Intention
  15 Citations (Scopus)
• 2016

  Epilogue to the Special Issue and reflections on the future of engagement research

  Hollebeek, L. D., Conduit, J., Sweeney, J., Soutar, G., Karpen, I. O., Jarvis, W. & Chen, T., 23 Mar 2016, In : Journal of Marketing Management. 32, 5-6, p. 586-594 9 p.

  Research output: Contribution to journal › Article
  35 Citations (Scopus)

• Financial instruments and equity structures for raising capital in co-operatives

  Mamouni Limnios, E., Watson, J., Mazzarol, T. & Soutar, G., 2016, In : Journal of Accounting and Organizational Change. 12, 1, p. 50-74 25 p.

  Research output: Contribution to journal › Article

  • Financial Instruments
  • Focus Groups
  • Delphi
  • Equity
  • Ownership Structure
  5 Citations (Scopus)

• International students’ university preferences: how different are Malaysian and Chinese students?

  Kamal Basha, N., Sweeney, J. C. & Soutar, G. N., 2016, In : International Journal of Educational Management. 30, 2, p. 197-210 14 p.

  Research output: Contribution to journal › Article

  • International Students
  • university
  • Malaysia
  • Country of Origin
  • Conjoint Analysis
  13 Citations (Scopus)

• Using blueprinting and benchmarking to identify marketing resources that help co-create customer value

  Ceric, A., D'Alessandro, S., Soutar, G. & Johnson, L., 2016, In : Journal of Business Research. 69, 12, p. 5653-5661

  Research output: Contribution to journal › Article

  • Benchmarking
  • Marketing Resources
  • Resource-based Theory
  • Customer Value
  • Resources
  13 Citations (Scopus)
• 2015

  Effects of country and delivery mode on perceived risk in international higher education

  Kamal Basha, N., Sweeney, J. & Soutar, G., 2015, In : Journal of Marketing for Higher Education. 25, 2, p. 171-203

  Research output: Contribution to journal › Article

  • Perceived Risk
  • university
  • Risk Perception
  • Conjoint Analysis
  • education
  8 Citations (Scopus)

• Fuzzy Logic for Social Simulation Using NetLogo

  Izquierdo, L. R., Olaru, D., Izquierdo, S. S., Purchase, S. & Soutar, G., 2015, In : JASSS. 18, 4, p. Article 1

  Research output: Contribution to journal › Article

  Open Access

  • logic
  • Fuzzy logic
  • simulation
  • interpretation
  • data processing program
  12 Citations (Scopus)

• Integrating social issues and customer engagement to drive loyalty in a service organisation

  O'Brien, I., Jarvis, W. & Soutar, G., 2015, In : Journal of Services Marketing. 29, 6-7, p. 547-559

  Research output: Contribution to journal › Article

  • Corporate Social Responsibility
  • Customer Engagement
  • Social Issues
  • Service Organization
  • Loyalty
  27 Citations (Scopus)

• Modelling CRM in a social media age

  Harrigan, P., Soutar, G., Choudhury, M. M. & Lowe, M., 2015, In : Australasian Marketing Journal. 23, 1, p. 27-37

  Research output: Contribution to journal › Article

  • Social Media
  • Modeling
  • Customer Engagement
  • Marketing
  • Customer Relationship
  55 Citations (Scopus)

• Research performance of marketing academics and departments: An international comparison

  Soutar, G., Wilkinson, I. & Young, L., 2015, In : Australasian Marketing Journal. 23, 2, p. 155-161

  Research output: Contribution to journal › Article

  Open Access

  • Research Performance
  • International Comparison
  • Marketing
  • New Zealand
  • University Research
  7 Citations (Scopus)

  9 Downloads (Pure)
• 2014

  Delivering good service: Personal resources, job satisfaction and nurses' 'customer' (patient) orientation

  Gountas, S., Gountas, J. I., Soutar, G. & Mavondo, F. T., 2014, In : Journal of Advanced Nursing. 70, 7, p. 1553-1563

  Research output: Contribution to journal › Article

  • Job Satisfaction
  • Nurses
  • Least-Squares Analysis
  • Self Efficacy
  • Work Performance
  15 Citations (Scopus)