Geoff Soutar

2019

Customer value cocreation activities: An exploration of psychological drivers and quality of life outcomes

Pham, T. A. N., Sweeney, J. C. & Soutar, G. N., 1 Oct 2019, In : Journal of Service Theory and Practice. 29, 3, p. 282-308

Research output: Contribution to journal › Article

Customer value

Psychological

Value co-creation

Quality of life

Focus groups

Evaluating students’ preferences for university brands through conjoint analysis and market simulation

Kamal Basha, N., Sweeney, J. C. & Soutar, G. N., 22 Aug 2019, In : International Journal of Educational Management.

Research output: Contribution to journal › Article

simulation

university

market

student

Conjoint analysis

Member loyalty and WOM in co-operative and mutual enterprises

Mazzarol, T., Soutar, G. & Mamouni Limnios, E., 2019, In : Journal of Services Marketing. 14 p.

Research output: Contribution to journal › Article

Word-of-mouth

Loyalty

Affective commitment

Emotion

Continuance commitment

Personifying Destinations: A Personal Values Approach

Ye, S., Lee, J. A., Sneddon, J. N. & Soutar, G. N., 23 Oct 2019, In : Journal of Travel Research.

Research output: Contribution to journal › Article

Values

tourist

holiday

Destination

Personal values

Tackling social media data analysis: Comparing and contrasting QSR NVivo and Leximancer

Wilk, V., Soutar, G. N. & Harrigan, P., 8 Apr 2019, In : Qualitative Market Research. 22, 2, p. 94-113 20 p.

Research output: Contribution to journal › Article

Social media

Advocacy

Communication

Software

Evidence-based

3 Citations (Scopus)

Testing and extending Schwartz refined value theory using a best–worst scaling approach

Lee, J., Sneddon, J., Daly, T., Schwartz, S., Soutar, G. & Louviere, J., Mar 2019, In : Assessment. 26, 2, p. 166-180 15 p.

Research output: Contribution to journal › Article

Animal Welfare

Surveys and Questionnaires

The strategic co-creation of content and student experiences in social media An identity theories perspective

Fujita, M., Harrigan, P. & Soutar, G. N., 14 Jan 2019, In : Qualitative Market Research. 22, 1, p. 50-69 20 p.

Research output: Contribution to journal › Article

Two-way acculturation in social media: The role of institutional efforts

Fujita, M., Harrigan, P., Roy, S. K. & Soutar, G., 1 Aug 2019, In : Technological Forecasting and Social Change. 145, p. 532-542 11 p.

Research output: Contribution to journal › Article

Social Media

Acculturation

Organizations

Social Marketing

Pleasure

2018

4 Citations (Scopus)

Antecedents to consumer peer communication through social advertising: A self-disclosure theory perspective

Ardiansyah, Y., Harrigan, P., Soutar, G. & Daly, T., 14 Mar 2018, In : Journal of Interactive Advertising. 18, 1, p. 55-71

Research output: Contribution to journal › Article

Communication

Peers

Self-disclosure

Privacy

Factors

3 Citations (Scopus)

Capturing and co-creating student experiences in social media: A social identity theory perspective

Fujita, M., Harrigan, P. & Soutar, G. N., 3 Apr 2018, In : Journal of Marketing Theory and Practice. 26, 1-2, p. 55-71

Research output: Contribution to journal › Article

Social media

Social identity theory

Brand community

Customer experience

Netnography

16 Citations (Scopus)

Customer engagement behavior in individualistic and collectivistic markets

Roy, S., Balaji, M. S., Soutar, G., Lassar, W. M. & Roy, R., May 2018, In : Journal of Business Research. 86, p. 281-290

Research output: Contribution to journal › Article

Customer engagement

Net present value

Fairness

Developing economies

China

10 Citations (Scopus)

Linking social media to customer relationship management (CRM): a qualitative study on SMEs

Guha, S., Harrigan, P. & Soutar, G., 4 May 2018, In : Journal of Small Business and Entrepreneurship. 30, 3, p. 193-214 22 p.

Research output: Contribution to journal › Article

Social media

Qualitative study

Small and medium-sized enterprises

Customer relationship management

Dynamic capabilities

1 Citation (Scopus)

Navigating Online Brand Advocacy (OBA): an exploratory analysis

Wilk, V., Harrigan, P. & Soutar, G. N., Apr 2018, In : Journal of Marketing Theory and Practice. 26, 1-2, p. 99-116 18 p.

Research output: Contribution to journal › Article

Advocacy

Online communities

Brand management

7 Citations (Scopus)

Organisational Factors, Anticipated Rents and Commercialisation in SMEs

Do, H., Mazzarol, T., Soutar, G., Volery, T. & Reboud, S., Feb 2018, In : International Journal of Innovation Management. 22, 2, p. 1 30 p., 1850018.

Research output: Contribution to journal › Article

Innovation

Industry

Sales

Rent

Organizational factors

2 Citations (Scopus)

The Influence of Negative Publicity on Brand Equity: Attribution, Image, Attitude and Purchase Intention

Liu, F., Lee, J. A. & Soutar, G., 16 Jul 2018, In : Journal of Product & Brand Management. 27, 4, p. 440-451 11 p.

Research output: Contribution to journal › Article

Managers

Information use

Communication

Marketing

Brand equity

2 Citations (Scopus)

The member wears four hats: a member identification framework for co-operative enterprises

Mamouni Limnios, E., Mazzarol, T., Soutar, G. & Siddique, K., Jun 2018, In : Journal of Co-operative Organization and Management. 6, 1, p. 20-33 14 p.

Research output: Contribution to journal › Article

Owners

Value proposition

Investors

Case analysis

Buyers

2017

A netnography of a university’s social media brand community: Exploring collaborative co-creation tactics

Fujita, M., Harrigan, P. & Soutar, G., 15 Mar 2017, In : Journal of Global Scholars of Marketing Science. 27, 2, p. 148-164 17 p.

Research output: Contribution to journal › Article

social media

tactics

community

student

university

2 Citations (Scopus)

Customer engagement in CSR: a utility theory model with moderating variables

Jarvis, W., Ouschan, R., Burton, H. J., Soutar, G. & O’Brien, I. M., 2017, In : Journal of Service Theory and Practice. 27, 4, p. 833-853 21 p.

Research output: Contribution to journal › Article

Corporate Social Responsibility

Customer engagement

Utility theory

Moderating variables

Customer loyalty

3 Citations (Scopus)

International students’ engagement in their university’s social media: An exploratory study

Fujita, M., Harrigan, P. & Soutar, G. N., 2017, In : International Journal of Educational Management. 31, 7, p. 1119-1134

Research output: Contribution to journal › Article

social media

student

university

customer

Exploratory study

11 Citations (Scopus)

Personal values and the theory of planned behaviour: A study of values and holiday trade-offs in young adults

Ye, S., Soutar, G. N., Sneddon, J. N. & Lee, J. A., 1 Oct 2017, In : Tourism Management. 62, p. 107-109 3 p.

Research output: Contribution to journal › Article

holiday

young adult

Values

Conservation

tourism

8 Citations (Scopus)

Value drivers and adventure tourism: A comparative analysis of Japanese and Western consumers

Williams, P., Soutar, G., Ashill, N. J. & Naumann, E., 2017, In : Journal of Service Theory and Practice. 27, 1, p. 102-122 21 p.

Research output: Contribution to journal › Article

Adventure tourism

Comparative analysis

Value drivers

Tourists

Customer value

2016

24 Citations (Scopus)

Epilogue to the Special Issue and reflections on the future of engagement research

Hollebeek, L. D., Conduit, J., Sweeney, J., Soutar, G., Karpen, I. O., Jarvis, W. & Chen, T., 23 Mar 2016, In : Journal of Marketing Management. 32, 5-6, p. 586-594 9 p.

Research output: Contribution to journal › Article

4 Citations (Scopus)

Financial instruments and equity structures for raising capital in co-operatives

Mamouni Limnios, E., Watson, J., Mazzarol, T. & Soutar, G., 2016, In : Journal of Accounting and Organizational Change. 12, 1, p. 50-74 25 p.

Research output: Contribution to journal › Article

Investors

Equity

Financial instruments

Focus groups

Ownership

7 Citations (Scopus)

International students’ university preferences: how different are Malaysian and Chinese students?

Kamal Basha, N., Sweeney, J. C. & Soutar, G. N., 2016, In : International Journal of Educational Management. 30, 2, p. 197-210 14 p.

Research output: Contribution to journal › Article

university

student

country of origin

International students

Malaysia

11 Citations (Scopus)

Using blueprinting and benchmarking to identify marketing resources that help co-create customer value

Ceric, A., D'Alessandro, S., Soutar, G. & Johnson, L., 2016, In : Journal of Business Research. 69, 12, p. 5653-5661

Research output: Contribution to journal › Article

Benchmarking

Customer value

Resources

Resource-based theory

Marketing resources

2015

5 Citations (Scopus)

Effects of country and delivery mode on perceived risk in international higher education

Kamal Basha, N., Sweeney, J. & Soutar, G., 2015, In : Journal of Marketing for Higher Education. 25, 2, p. 171-203

Research output: Contribution to journal › Article

university

education

student

country of origin

marketing

7 Citations (Scopus)

Fuzzy Logic for Social Simulation Using NetLogo

Izquierdo, L. R., Olaru, D., Izquierdo, S. S., Purchase, S. & Soutar, G., 2015, In : JASSS. 18, 4, p. Article 1

Research output: Contribution to journal › Article

Open Access

logic

Fuzzy logic

simulation

interpretation

Fuzzy rules

13 Citations (Scopus)

Integrating social issues and customer engagement to drive loyalty in a service organisation

O'Brien, I., Jarvis, W. & Soutar, G., 2015, In : Journal of Services Marketing. 29, 6-7, p. 547-559

Research output: Contribution to journal › Article

Service organization

Customer engagement

Social issues

Loyalty

Corporate Social Responsibility

37 Citations (Scopus)

Modelling CRM in a social media age

Harrigan, P., Soutar, G., Choudhury, M. M. & Lowe, M., 2015, In : Australasian Marketing Journal. 23, 1, p. 27-37

Research output: Contribution to journal › Article

Modeling

Social media

Customer engagement

Marketing

Customer relationship

5 Citations (Scopus)

9 Downloads (Pure)

Research performance of marketing academics and departments: An international comparison

Soutar, G., Wilkinson, I. & Young, L., 2015, In : Australasian Marketing Journal. 23, 2, p. 155-161

Research output: Contribution to journal › Article

Open Access

Research performance

International comparison

Marketing

New Zealand

Government

2014

13 Citations (Scopus)

Delivering good service: Personal resources, job satisfaction and nurses' 'customer' (patient) orientation

Gountas, S., Gountas, J. I., Soutar, G. & Mavondo, F. T., 2014, In : Journal of Advanced Nursing. 70, 7, p. 1553-1563

Research output: Contribution to journal › Article

Job Satisfaction

Nurses

Self Efficacy

Least-Squares Analysis

Public Hospitals

8 Citations (Scopus)

Exploring wool apparel consumers' ethical concerns and preferences

Sneddon, J., Soutar, G. & Lee, J., 2014, In : Journal of Fashion Marketing and Management. 18, 2, p. 169-186

Research output: Contribution to journal › Article

Wool

Apparel

Relative importance

Focus groups

Country of origin

71 Citations (Scopus)

Factors enhancing word-of-mouth influence: Positive and negative service-related messages

Sweeney, J., Soutar, G. & Mazzarol, T., 2014, In : European Journal of Marketing. 48, 1, p. 336-359

Research output: Contribution to journal › Article

Factors

Word-of-mouth

Negative word-of-mouth

Brand equity

Willingness

Low-Tech vs High-Tech Entrepreneureship: A Study In France And Australia

Reboud, S., Mazzarol, T. & Soutar, G., 2014, In : Journal of Innovation Economics. 14, 2, p. 121-141

Research output: Contribution to journal › Article

30 Citations (Scopus)

Self-Determination Theory and Word of Mouth about Energy-Saving Behaviors: An Online Experiment

Sweeney, J., Webb, D., Mazzarol, T. & Soutar, G., 2014, In : Psychology & Marketing. 31, 9, p. 698-716

Research output: Contribution to journal › Article

Personal Autonomy

Costs and Cost Analysis

Workplace

Mental Competency

Psychology

11 Citations (Scopus)

Tourists' strategies: AN acculturation approach

Rasmi, S., Ng, S., Lee, J. & Soutar, G., 2014, In : Tourism Management. 40, p. 311-320

Research output: Contribution to journal › Article

acculturation

tourist

ethnocentrism

holiday

segmentation

2013

44 Citations (Scopus)

Energy saving behaviours: Development of a practice-based model

Sweeney, J., Kresling, J., Webb, D., Soutar, G. & Mazzarol, T., 2013, In : Energy Policy. 61, n/a, p. 371-381

Research output: Contribution to journal › Article

Entrepreneurship, values and Muslim values: some insights from Minangkabau entrepreneurs

Games, D., Soutar, G. & Sneddon, J., 2013, In : International Journal of Social Entrepreneurship and Innovation. 2, 4, p. 361-373

Research output: Contribution to journal › Article

12 Citations (Scopus)

Factors affecting investment intentions: A consumer behaviour perspective

Lim, K. L., Soutar, G. & Lee, J., 2013, In : Journal of Financial Services Marketing. 18, 4, p. 301-315

Research output: Contribution to journal › Article

Factors

Consumer behaviour

Product knowledge

Risk and uncertainty

Perceived risk

70 Citations (Scopus)

Self-determination theory and consumer behavioural change: Evidence from a household energy-saving behaviour study

Webb, D., Soutar, G., Mazzarol, T. & Saldaris, P., 2013, In : Journal of Environmental Psychology. 35, n/a, p. 59-66

Research output: Contribution to journal › Article

49 Citations (Scopus)

The effect of global company animosity on global brand attitudes in emerging and developed markets: does perceived value matter?

Alden, D. L., Kelley, J. B., Riefler, P., Lee, J. & Soutar, G., 2013, In : Journal of International Marketing. 21, 2, p. 17-38

Research output: Contribution to journal › Article

2012

7 Citations (Scopus)

Exploring consumer beliefs about wool apparel in the USA and Australia

Sneddon, J., Lee, J. & Soutar, G., 2012, In : Journal of the Textile Institute. 103, 1, p. 40-47

Research output: Contribution to journal › Article

Global Cultural Identity: An Examination of Bicultural Self-Concepts Through Priming in Australia

Kelley, J. B., Lee, J. & Soutar, G., 2012, In : International Business Research, Teaching and Practice. 6, 1, p. 76-95

Research output: Contribution to journal › Article

6 Citations (Scopus)

Making sense of consumers’ wool apparel preferences

Sneddon, J., Lee, J. & Soutar, G., 2012, In : Journal of the Textile Institute. 103, 4, p. 405-415

Research output: Contribution to journal › Article

38 Citations (Scopus)

Revisiting the global market for higher education

Mazzarol, T. & Soutar, G., 2012, In : Asia Pacific Journal of Marketing and Logistics. 24, 5, p. 717-737

Research output: Contribution to journal › Article

6 Citations (Scopus)

The Influence Personality and Leader Behaviours have on Teacher Self-leadership in Vocational Colleges

Marshall, G., Kiffin-Petersen, S. & Soutar, G., 2012, In : Educational Management Administration and Leadership. 40, 6, p. 707-723

Research output: Contribution to journal › Article

22 Citations (Scopus)

The problem-solving service worker: Appraisal mechanisms and positive affective experiences during customer interactions

Kiffin-Petersen, S., Murphy, S. A. & Soutar, G., 2012, In : Human Relations. 65, 9, p. 1179-1206

Research output: Contribution to journal › Article

80 Citations (Scopus)

Word of mouth: measuring the power of individual messages

Sweeney, J., Soutar, G. & Mazzarol, T., 2012, In : European Journal of Marketing. 46, 1/2, p. 237-257

Research output: Contribution to journal › Article

13 Citations (Scopus)

Word of mouth antecedents in an educational context: A Singaporean study

Teo, R. & Soutar, G., 2012, In : International Journal of Educational Management. 26, 7, p. 678-695

Research output: Contribution to journal › Article

21 Citations (Scopus)

Young Australian consumers' preferences for fashion apparel attributes

Jegethesan, K., Sneddon, J. & Soutar, G., 2012, In : Journal of Fashion Marketing and Management. 16, 3, p. 275-289

Research output: Contribution to journal › Article