Geoff Soutar

Winthrop Professor, BEc W.Aust., MA PhD C'nell, FAIM, FAMI, FMIS, FANZAM

  • 7271 Citations
  • 38 h-Index
1975 …2019
If you made any changes in Pure these will be visible here soon.

Research Output 1975 2019

Filter
Article
2019
Customer value
Psychological
Value co-creation
Quality of life
Focus groups
simulation
university
market
student
Conjoint analysis
Word-of-mouth
Loyalty
Affective commitment
Emotion
Continuance commitment

Personifying Destinations: A Personal Values Approach

Ye, S., Lee, J. A., Sneddon, J. N. & Soutar, G. N., 23 Oct 2019, In : Journal of Travel Research.

Research output: Contribution to journalArticle

Values
tourist
holiday
Destination
Personal values

Tackling social media data analysis: Comparing and contrasting QSR NVivo and Leximancer

Wilk, V., Soutar, G. N. & Harrigan, P., 8 Apr 2019, In : Qualitative Market Research. 22, 2, p. 94-113 20 p.

Research output: Contribution to journalArticle

Social media
Advocacy
Communication
Software
Evidence-based
3 Citations (Scopus)

Testing and extending Schwartz refined value theory using a best–worst scaling approach

Lee, J., Sneddon, J., Daly, T., Schwartz, S., Soutar, G. & Louviere, J., Mar 2019, In : Assessment. 26, 2, p. 166-180 15 p.

Research output: Contribution to journalArticle

Animal Welfare
Surveys and Questionnaires
Social Media
Acculturation
Organizations
Social Marketing
Pleasure
2018
4 Citations (Scopus)

Antecedents to consumer peer communication through social advertising: A self-disclosure theory perspective

Ardiansyah, Y., Harrigan, P., Soutar, G. & Daly, T., 14 Mar 2018, In : Journal of Interactive Advertising. 18, 1, p. 55-71

Research output: Contribution to journalArticle

Communication
Peers
Self-disclosure
Privacy
Factors
3 Citations (Scopus)
Social media
Social identity theory
Brand community
Customer experience
Netnography
16 Citations (Scopus)

Customer engagement behavior in individualistic and collectivistic markets

Roy, S., Balaji, M. S., Soutar, G., Lassar, W. M. & Roy, R., May 2018, In : Journal of Business Research. 86, p. 281-290

Research output: Contribution to journalArticle

Customer engagement
Net present value
Fairness
Developing economies
China
10 Citations (Scopus)

Linking social media to customer relationship management (CRM): a qualitative study on SMEs

Guha, S., Harrigan, P. & Soutar, G., 4 May 2018, In : Journal of Small Business and Entrepreneurship. 30, 3, p. 193-214 22 p.

Research output: Contribution to journalArticle

Social media
Qualitative study
Small and medium-sized enterprises
Customer relationship management
Dynamic capabilities
1 Citation (Scopus)

Navigating Online Brand Advocacy (OBA): an exploratory analysis

Wilk, V., Harrigan, P. & Soutar, G. N., Apr 2018, In : Journal of Marketing Theory and Practice. 26, 1-2, p. 99-116 18 p.

Research output: Contribution to journalArticle

Advocacy
Online communities
Brand management
7 Citations (Scopus)

Organisational Factors, Anticipated Rents and Commercialisation in SMEs

Do, H., Mazzarol, T., Soutar, G., Volery, T. & Reboud, S., Feb 2018, In : International Journal of Innovation Management. 22, 2, p. 1 30 p., 1850018.

Research output: Contribution to journalArticle

Innovation
Industry
Sales
Rent
Organizational factors
2 Citations (Scopus)
Managers
Information use
Communication
Marketing
Brand equity
2 Citations (Scopus)
Owners
Value proposition
Investors
Case analysis
Buyers
2017
social media
tactics
community
student
university
2 Citations (Scopus)

Customer engagement in CSR: a utility theory model with moderating variables

Jarvis, W., Ouschan, R., Burton, H. J., Soutar, G. & O’Brien, I. M., 2017, In : Journal of Service Theory and Practice. 27, 4, p. 833-853 21 p.

Research output: Contribution to journalArticle

Corporate Social Responsibility
Customer engagement
Utility theory
Moderating variables
Customer loyalty
3 Citations (Scopus)
social media
student
university
customer
Exploratory study
11 Citations (Scopus)
holiday
young adult
Values
Conservation
tourism
8 Citations (Scopus)

Value drivers and adventure tourism: A comparative analysis of Japanese and Western consumers

Williams, P., Soutar, G., Ashill, N. J. & Naumann, E., 2017, In : Journal of Service Theory and Practice. 27, 1, p. 102-122 21 p.

Research output: Contribution to journalArticle

Adventure tourism
Comparative analysis
Value drivers
Tourists
Customer value
2016
24 Citations (Scopus)

Epilogue to the Special Issue and reflections on the future of engagement research

Hollebeek, L. D., Conduit, J., Sweeney, J., Soutar, G., Karpen, I. O., Jarvis, W. & Chen, T., 23 Mar 2016, In : Journal of Marketing Management. 32, 5-6, p. 586-594 9 p.

Research output: Contribution to journalArticle

4 Citations (Scopus)
Investors
Equity
Financial instruments
Focus groups
Ownership
7 Citations (Scopus)
university
student
country of origin
International students
Malaysia
11 Citations (Scopus)

Using blueprinting and benchmarking to identify marketing resources that help co-create customer value

Ceric, A., D'Alessandro, S., Soutar, G. & Johnson, L., 2016, In : Journal of Business Research. 69, 12, p. 5653-5661

Research output: Contribution to journalArticle

Benchmarking
Customer value
Resources
Resource-based theory
Marketing resources
2015
5 Citations (Scopus)

Effects of country and delivery mode on perceived risk in international higher education

Kamal Basha, N., Sweeney, J. & Soutar, G., 2015, In : Journal of Marketing for Higher Education. 25, 2, p. 171-203

Research output: Contribution to journalArticle

university
education
student
country of origin
marketing
7 Citations (Scopus)

Fuzzy Logic for Social Simulation Using NetLogo

Izquierdo, L. R., Olaru, D., Izquierdo, S. S., Purchase, S. & Soutar, G., 2015, In : JASSS. 18, 4, p. Article 1

Research output: Contribution to journalArticle

Open Access
logic
Fuzzy logic
simulation
interpretation
Fuzzy rules
13 Citations (Scopus)

Integrating social issues and customer engagement to drive loyalty in a service organisation

O'Brien, I., Jarvis, W. & Soutar, G., 2015, In : Journal of Services Marketing. 29, 6-7, p. 547-559

Research output: Contribution to journalArticle

Service organization
Customer engagement
Social issues
Loyalty
Corporate Social Responsibility
37 Citations (Scopus)

Modelling CRM in a social media age

Harrigan, P., Soutar, G., Choudhury, M. M. & Lowe, M., 2015, In : Australasian Marketing Journal. 23, 1, p. 27-37

Research output: Contribution to journalArticle

Modeling
Social media
Customer engagement
Marketing
Customer relationship
5 Citations (Scopus)
9 Downloads (Pure)

Research performance of marketing academics and departments: An international comparison

Soutar, G., Wilkinson, I. & Young, L., 2015, In : Australasian Marketing Journal. 23, 2, p. 155-161

Research output: Contribution to journalArticle

Open Access
Research performance
International comparison
Marketing
New Zealand
Government
2014
13 Citations (Scopus)

Delivering good service: Personal resources, job satisfaction and nurses' 'customer' (patient) orientation

Gountas, S., Gountas, J. I., Soutar, G. & Mavondo, F. T., 2014, In : Journal of Advanced Nursing. 70, 7, p. 1553-1563

Research output: Contribution to journalArticle

Job Satisfaction
Nurses
Self Efficacy
Least-Squares Analysis
Public Hospitals
8 Citations (Scopus)
Wool
Apparel
Relative importance
Focus groups
Country of origin
71 Citations (Scopus)
Factors
Word-of-mouth
Negative word-of-mouth
Brand equity
Willingness
30 Citations (Scopus)
Personal Autonomy
Costs and Cost Analysis
Workplace
Mental Competency
Psychology
11 Citations (Scopus)

Tourists' strategies: AN acculturation approach

Rasmi, S., Ng, S., Lee, J. & Soutar, G., 2014, In : Tourism Management. 40, p. 311-320

Research output: Contribution to journalArticle

acculturation
tourist
ethnocentrism
holiday
segmentation
2013
44 Citations (Scopus)

Energy saving behaviours: Development of a practice-based model

Sweeney, J., Kresling, J., Webb, D., Soutar, G. & Mazzarol, T., 2013, In : Energy Policy. 61, n/a, p. 371-381

Research output: Contribution to journalArticle

12 Citations (Scopus)

Factors affecting investment intentions: A consumer behaviour perspective

Lim, K. L., Soutar, G. & Lee, J., 2013, In : Journal of Financial Services Marketing. 18, 4, p. 301-315

Research output: Contribution to journalArticle

Factors
Consumer behaviour
Product knowledge
Risk and uncertainty
Perceived risk
70 Citations (Scopus)
49 Citations (Scopus)

The effect of global company animosity on global brand attitudes in emerging and developed markets: does perceived value matter?

Alden, D. L., Kelley, J. B., Riefler, P., Lee, J. & Soutar, G., 2013, In : Journal of International Marketing. 21, 2, p. 17-38

Research output: Contribution to journalArticle

2012
7 Citations (Scopus)
6 Citations (Scopus)

Making sense of consumers’ wool apparel preferences

Sneddon, J., Lee, J. & Soutar, G., 2012, In : Journal of the Textile Institute. 103, 4, p. 405-415

Research output: Contribution to journalArticle

38 Citations (Scopus)

Revisiting the global market for higher education

Mazzarol, T. & Soutar, G., 2012, In : Asia Pacific Journal of Marketing and Logistics. 24, 5, p. 717-737

Research output: Contribution to journalArticle

6 Citations (Scopus)
22 Citations (Scopus)
80 Citations (Scopus)

Word of mouth: measuring the power of individual messages

Sweeney, J., Soutar, G. & Mazzarol, T., 2012, In : European Journal of Marketing. 46, 1/2, p. 237-257

Research output: Contribution to journalArticle

13 Citations (Scopus)

Word of mouth antecedents in an educational context: A Singaporean study

Teo, R. & Soutar, G., 2012, In : International Journal of Educational Management. 26, 7, p. 678-695

Research output: Contribution to journalArticle

21 Citations (Scopus)

Young Australian consumers' preferences for fashion apparel attributes

Jegethesan, K., Sneddon, J. & Soutar, G., 2012, In : Journal of Fashion Marketing and Management. 16, 3, p. 275-289

Research output: Contribution to journalArticle