Geoff Soutar

Winthrop Professor, BEc W.Aust., MA PhD C'nell, FAIM, FAMI, FMIS, FANZAM

  • 7271 Citations
  • 38 h-Index
1975 …2019
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Research Output 1975 2019

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Chapter
2018

Co-creating a CSR strategy with customers to deliver greater value

O’Brien, I. M., Jarvis, W., Soutar, G. & Ouschan, R., 31 Jan 2018, Disciplining the undisciplined?: Perspectives from business, society and politics on responsible citizenship, corporate social responsibility and sustainability. Brueckner, M., Spencer, R. & Paull, M. (eds.). Cham, Switzerland: SpringerLink, p. 89-107 (CSR, Sustainability, Ethics & Governance).

Research output: Chapter in Book/Conference paperChapter

Corporate Social Responsibility
Loyalty
Social issues
Co-creation
Customer engagement
2015
4 Citations (Scopus)

Best-worst scaling: an alternative to ratings data

Soutar, G., Sweeney, J. & Mccoll-Kennedy, J. R., 2015, Best-Worst Scaling: Theory, Methods and Applications. Louviere, J. J., Flynn, T. N. & Marley, A. A. J. (eds.). Cambridge, UK: Cambridge University Press, p. 177 – 187

Research output: Chapter in Book/Conference paperChapter

2014

Pacemaker co-operatives across primary industries: what drives organisational resilience?

Mamouni Limnios, E., Mazzarol, T. & Soutar, G., 2014, Research Handbook on Sustainable Co-operative Enterprise: Case Studies of Organisational Resilience in the Co-operative Business Model. Mazzarol, T., Reboud, S., Limnios, E. M. & Clark, D. (eds.). Cheltenham UK, Northampton USA: Edward Elgar Publishing, p. 160-178

Research output: Chapter in Book/Conference paperChapter

2013

Co-operative capital units: Attractive equity instruments?

Mamouni Limnios, E., Watson, J., Mazzarol, T. & Soutar, G., 2013, Co-operatives in the Fourth Sector: The Role of Member-Owned Businesses in the Global Economy. Mazzarol, T. & Limnios, E. M. (eds.). Preliminary Edition ed. Prahran, Victoria: Tilde Publishing and Distribution, p. 49-58

Research output: Chapter in Book/Conference paperChapter

2011

An overview of the survey findings

Mazzarol, T. & Soutar, G., 2011, Strategic Innovation in Small Firms: An International Analysis of Innovation and Strategic Decision Making in Small to Medium Sized Enterprises. Mazzarol, T. & Reboud, S. (eds.). Cheltenham UK, Northampton MA USA: Edward Elgar Publishing, p. 71-115

Research output: Chapter in Book/Conference paperChapter

2010

End Users' Acceptance of Information Technology: A Rasch Analysis

Soutar, G. & Ward, S., 2010, Computational Advancements in End-User Technologies: Emerging Models and Frameworks. Clarke, S. (ed.). United States: IGI Global, p. 225-241

Research output: Chapter in Book/Conference paperChapter

2001

Service Quality, Customer Satisfaction, and Value: An Examination of Their Relationships

Soutar, G., 2001, Service Quality Management in Hospitality, Tourism, and Leisure. Kandampully, J., Mok, C. & Sparks, B. (eds.). Binghamton, New York: The Haworth Hospitality Press, p. 97-110

Research output: Chapter in Book/Conference paperChapter