Geoff Soutar

Emeritus Professor, BEc W.Aust., MA PhD C'nell, FAIM, FAMI, FMIS, FANZAM

  • The University of Western Australia (M263), 35 Stirling Highway,

    6009 Perth

    Australia

  • 7649 Citations
  • 38 h-Index
1975 …2020

Research output per year

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Research Output

2008

Beyond the Manufacturing Mindset: Development of the Professional Service Firm Innovation (PSFI) Scale

Hogan, S., Mccoll-Kennedy, J., Sweeney, J. & Soutar, G., 2008, Shifting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney, Australia ed. University of Western Sydney: Promaco Conventions Pty. Ltd., Vol. -. p. 1-6

Research output: Chapter in Book/Conference paperConference paper

Can consumers' global/local consumption orientation be primed?

Kelley, J. B., Lee, J. & Soutar, G., 2008, Shifting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney, Australia ed. University of Western Sydney: Promaco Conventions Pty. Ltd., Vol. -. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

Deal or no deal? Consumer bargaining explored

Daly, T. M., Lee, J. & Soutar, G., 2008, Shifiting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney, Australia ed. University of Western Sydney: Promaco Conventions Pty. Ltd., Vol. -. p. 1-8

Research output: Chapter in Book/Conference paperConference paper

Do retail stockbrokers understand clients' investment preferences?

Clark-Murphy, M. & Soutar, G., 2008, In : Journal of Financial Services Marketing. 13, 2, p. 135-149

Research output: Contribution to journalArticle

Exploring the Message Characteristics of Word-of-Mouth: A Study in a Services Context

Sweeney, J., Soutar, G. & Mazzarol, T., 2008, Shifting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney, Australia ed. University of Western Sydney: Promaco Conventions Pty. Ltd., Vol. -. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

Factors influencing word of mouth effectiveness: receiver perspectives

Sweeney, J., Soutar, G. & Mazzarol, T., 2008, In : European Journal of Marketing. 42, 3/4, p. 344-364

Research output: Contribution to journalArticle

207 Citations (Scopus)

Google Citations and the Australian Government's A Journal List

Soutar, G. & Murphy, J., 2008, Shifting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney, Australia ed. University of Western Sydney: Promaco Conventions Pty. Ltd., Vol. -. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

How Risk and Uncertainty Perceptions Affect Travel Decisions

Quintal, V., Lee, J. & Soutar, G., 2008, Proceedings of the 18th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conferenced. Richardson, S., Fredline, L., Patiar, A. & Ternel, M. (eds.). Queensland, Australia ed. http://www.griffith.edu.au/conference/cauthe2008/working-papers/WP051.pdf: Griffith University, Vol. 1. p. 1-6

Research output: Chapter in Book/Conference paperConference paper

Looking at Behavioral Innovativeness: A Rasch Analysis

Soutar, G. & Ward, S., 2008, In : Journal of Organizational and End User Computing. 20, 4, p. 1-22

Research output: Contribution to journalArticle

11 Citations (Scopus)

Looking at leaders: a conjoint analysis

Soutar, G. & Ridley, S., 2008, In : Leadership & Organization Development Journal. 29, 5, p. 461-472

Research output: Contribution to journalArticle

5 Citations (Scopus)

Professional Service Firms are Relationship Marketers : But does size matter?

Mccoll-Kennedy, J. R., Sweeney, J., Soutar, G. & Amonini, C., 2008, In : Australasian Marketing Journal. 16, 1, p. 30-47

Research output: Contribution to journalArticle

9 Citations (Scopus)

The Best-Worst Scaling Approach: An Alternative to Schwarts'z Values Survey

Lee, J., Soutar, G. & Louviere, J., 2008, In : Journal of Personality Assessment. 90, 4, p. 335-347

Research output: Contribution to journalArticle

103 Citations (Scopus)

The Mediating Role of Surface and Deep Acting in the Relationship between the Big Five, Emotional Exhaustion and Citizenship Behaviours

Kiffin-Petersen, S., Jordan, C. & Soutar, G., 2008, The Sixth International Conference on Emotions and Organizational Life. Ashkanasy, N., Hartel, C. & Zerbe, W. (eds.). Fontainebleau, France ed. St Lucia Queensland, Australia: UQ Business School, Vol. One. p. 24

Research output: Chapter in Book/Conference paperConference paper

Travel Destination Intentions: A Cross-Country Study

Lee, J. & Soutar, G., 2008, Shifting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney, Australia ed. University of Western Sydney: Promaco Conventions Pty. Ltd., Vol. -. p. 1-6

Research output: Chapter in Book/Conference paperConference paper

What type of value drives intentions to visit WA coastal destinations?

Soutar, G., Lee, J. & Jenkins, N. P., 2008, Shifting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney, Australia ed. University of Western Sydney: Promaco Conventions Pty. Ltd., Vol. -. p. 1-6

Research output: Chapter in Book/Conference paperConference paper

2007

Are Hofstede's and Schwartz's value frameworks congruent?

Ng, S., Lee, J. & Soutar, G., 2007, In : International Marketing Review. 24, 2, p. 164-180

Research output: Contribution to journalArticle

112 Citations (Scopus)

Assessing the cross-selling performance of front-line employees in a retail context

Ferguson, G. & Soutar, G., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 276-283

Research output: Chapter in Book/Conference paperConference paper

Behind the mask of emotional labour: An integrative model

Jordan, C. T., Kiffin-Petersen, S. & Soutar, G., 2007, 21st ANZAM 2007 Conference. Chapman, R. (ed.). Sydney, Australia ed. Sydney, Australia: Australian and New Zealand Academy of Management, Vol. 21. p. 1-13

Research output: Chapter in Book/Conference paperConference paper

9 Citations (Scopus)

Citation benchmarks for articles published by Australian marketing academics

Soutar, G., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 3515-3520

Research output: Chapter in Book/Conference paperConference paper

156 Citations (Scopus)

Emotional labour and emotion work: One or two sides of the same coin?

Jordan, C., Soutar, G. & Kiffin-Petersen, S., 2007, Management Research, Education and Business Success: Is the future as clear as the past?. Management, B. A. O. (ed.). Univeristy of Warwick, UK ed. London, United Kingdom: British Academy of Management, Vol. 21. p. 1-22

Research output: Chapter in Book/Conference paperConference paper

Emotional labour strategies: A subgroup analysis

Jordan, C., Soutar, G. & Kiffin-Petersen, S., 2007, 21st ANZAM 2007 Conference. Chapman, R. (ed.). Sydney, Australia ed. Sydney, Australia: Australian and New Zealand Academy of Management, Vol. 21. p. 1-13

Research output: Chapter in Book/Conference paperConference paper

Innovation within professional service firms: An exploratory study

Hogan, S., Mccoll-Kennedy, J., Sweeney, J. & Soutar, G., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 895-903

Research output: Chapter in Book/Conference paperConference paper

Measuring tradeoffs across cultures: A comparison of rating scale and best-worst approaches

Lee, J., Soutar, G., Louviere, J. & Daly, T. M., 2007, 12th Cross Cultural Research Conference. Smith, S. M., Seawright, K. & Huff, L. C. (eds.). Honolulu, Hawaii, USA ed. Hawaii: Brigham Young University, Vol. 12. p. 8 pages

Research output: Chapter in Book/Conference paperConference paper

Measuring values using best-worst scaling: The LOV example

Lee, J., Soutar, G. & Louviere, J., 2007, In : Psychology & Marketing. 24, 12, p. 1043-1058

Research output: Contribution to journalArticle

80 Citations (Scopus)

Online visibility: A novel method to rank marketing journals

Murphy, J., Soutar, G., Lee, R. & Swilley, E., 2007, 2007 AMA Summer Marketing Educator's Conference. Mohr, J. & Fisher, R. (eds.). Washington DC, U.S.A. ed. Chicago, Illinois, United States of America: American Marketing Association, Vol. 18. p. 248-249

Research output: Chapter in Book/Conference paperConference paper

Schwartz values clusters and tourists'activities

Lee, J., Soutar, G., Daly, T. M., Kelley, J. B. & Louviere, J., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 102-108

Research output: Chapter in Book/Conference paperConference paper

Spending behaviour: A comparison between town and shire residents

Ryan, M. & Soutar, G., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 2314-2321

Research output: Chapter in Book/Conference paperConference paper

Strategy choice's impact on the market orientation-performance relationship in professional service firms

Soutar, G., Sweeney, J., Amonini, C. & Mccoll-Kennedy, J., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 630-636

Research output: Chapter in Book/Conference paperConference paper

The generalisability of Harrison-Walker's word-of-mouth model: Some Singaporean Evidence

Teo, C. K. R. & Soutar, G., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 2881-2887

Research output: Chapter in Book/Conference paperConference paper

The impact of a short self-management training intervention in a retail banking environment

Pattni, I. A., Soutar, G. & Klobas, J., 2007, In : Human Resource Development Quarterly. 18, 2, p. 159-178

Research output: Contribution to journalArticle

13 Citations (Scopus)

The psychological motivations of WOM delivery

Sweeney, J., Soutar, G. & Mazzarol, T., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 2923-2929

Research output: Chapter in Book/Conference paperConference paper

The selection of international retail franchisees in East Asia

Choo, S., Mazzarol, T. & Soutar, G., 2007, In : Asia Pacific Journal of Marketing and Logistics. 19, 4, p. 380-397

Research output: Contribution to journalArticle

23 Citations (Scopus)

Tourists' search for different types of information : A cross-national study

Lee, J., Soutar, G. & Daly, T. M., 2007, In : Information Technology & Tourism. 9, 3-4, p. 165-176

Research output: Contribution to journalArticle

Touristsʻ intention to visit a country: The impact of cultural distance

Lee, J., Ng, S. & Soutar, G., 2007, In : Tourism Management. 28, 6, p. 1497-1506

Research output: Contribution to journalArticle

141 Citations (Scopus)
2006

An Examination of the Relationship between Values and Holiday Benefits across Cultures using Rating Scales and Best-Worst Scaling

Lee, J., Soutar, G., Louviere, J. & Daly, T., 2006, Proceedings of the ANZMAC 2006 Conference. Patti, C. & Drennan, J. (eds.). Brisbane, Australia ed. Brisbane, Australia: Promaco Conventions Pty. Ltd., Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

A Short Form of Sweeney, Hausknecht and Soutar's Cognitive Dissonance Scale

Sweeney, J. & Soutar, G., 2006, 2006 Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management. Kennedy, J. & Di Milia, L. (eds.). Yeppoon, Queensland, Australia ed. Sydney, Australia: Central Queensland University, Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

Attitudes Towards Risk and Uncertainty: Suggested Scales

Quintal, V., Lee, J. & Soutar, G., 2006, 2006 Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management. Kennedy, J. & Di Milia, L. (eds.). Yeppoon, Queensland, Australia ed. Sydney, Australia: Central Queensland University, Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

A Word-of-Mouth Scale in a Services Context

Soutar, G., Sweeney, J. & Mazzarol, T., 2006, Advancing Theory, Maintaining Relevance. Drennan, J. (ed.). Brisbane, Queensland ed. Brisbane, Australia: Australia and New Zealand Marketing Academy Conference, Vol. n/a. p. online

Research output: Chapter in Book/Conference paperConference paper

28 Citations (Scopus)

Customer Value, Satisfaction and Intentions: Some Insights from Adventure Tourism

Williams, P. & Soutar, G., 2006, 2006 Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management. Kennedy, J. & Di Milia, L. (eds.). Yeppoon, Queensland, Australia ed. Sydney, Australia: Central Queensland University, Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

Factors Enhancing the Effect of Word of Mouth on Consumer Outcomes

Sweeney, J., Soutar, G. & Mazzarol, T., 2006, Marketing, Strategy, Economics, Operations & Human Resources: Insights on Service Activities. Bowen, D., Evardson, Eiglier, B., P. & Gremler, D. (eds.). La Londe, France ed. La Londe, France: IAE Aix en Provence, Vol. 1. p. 826-841

Research output: Chapter in Book/Conference paperConference paper

Measuring Emotional Labour: A Construct Validation and Cross-Validation Study

Jordan, C., Kiffin-Petersen, S. & Soutar, G., 2006, 2006 Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management. Kennedy, J. & Di Milia, L. (eds.). Yeppoon, Queensland, Australia ed. Sydney, Australia: Central Queensland University, Vol. CDROM. p. 1-19

Research output: Chapter in Book/Conference paperConference paper

Measuring Values on the Internet with a New Method

Lee, J., Soutar, G. & Louviere, J., 2006, 18th International Congress of the International Association for Cross-Cultural Psychology. Gari, A. & Mylonas, K. (eds.). Athens, Greece, The University of Athens

Research output: Chapter in Book/Conference paperOther chapter contribution

Measuring Values Though Best Worst Scaling

Lee, J., Soutar, G. & Louviere, J., 2006, Hawaii International Conference on Business. Burge, A. (ed.). Hawaii ed. Hawaii: Hawaii International Conferences, Vol. CDROM online. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

Organisational Spontaneity: A Model to Assess the Anticedents and Outcomes in a University Setting

Wood, B. & Soutar, G., 2006, Hawaii International Conference on Business. Burge, A. (ed.). Hawaii ed. Hawaii: Hawaii International Conferences, Vol. CDROM/Online. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

Predictors of Behavioural Loyalty in a Professional Sport Membership Context

Sheridan, E., Soutar, G. & Dimmock, J., 2006, 6th Annual Hawaii International Conference on Business. Burge, A. (ed.). Hawaii ed. Hawaii: Hawaii International Conferences, Vol. On line. p. On line

Research output: Chapter in Book/Conference paperConference paper

Sources and Use of Business Assistance by Women Owned Businesses: A Comparison of Generations and Business Location Context

Still, L., Soutar, G. & Walker, E., 2006, Unique Solutions for Unique Environments. Massey, C. (ed.). Melbourne ed. Melbourne: RMIT, Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

What is WOM? Examining the dimensionality of the construct

Sweeney, J., Soutar, G. & Mazzarol, T., 2006, 15th Annual Frontiers in Service Conference 2006. McColl-Kennedy, J. & Rust, R. (eds.). Brisbane, Qld ed. Brisbane, Qld: UQ Business School, Vol. 1. p. 38-39

Research output: Chapter in Book/Conference paperConference paper