Geoff Soutar

Emeritus Professor, BEc W.Aust., MA PhD C'nell, FAIM, FAMI, FMIS, FANZAM

  • The University of Western Australia (M263), 35 Stirling Highway,

    6009 Perth

    Australia

  • 7878 Citations
  • 39 h-Index
1975 …2020

Research output per year

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Research Output

2004

Governance in Australian and New Zealand Tertiary Education: Evaluating Senate or Council Processes, Effectiveness and University Performance

Regan, R. & Soutar, G., 2004, ANZAM: 18th Annual Conference of Australian and New Zealand Academy of Management. Elkin, G. & University, O. (eds.). Dunedin, New Zealand ed. Dunedin, New Zealand: Australian and New Zealand Academy of Management, Vol. N.A. p. N.A

Research output: Chapter in Book/Conference paperConference paper

Is The European Customer Satisfaction Index Model Applicable to Tertiary Education?

Chitty, B. & Soutar, G., 2004, ANZMAC 2004 - Marketing accountabilities and responsibilities Proceedings. Wiley (ed.). Wellington, New Zealand ed. Wellington, New Zealand: Australian and New Zealand Marketing Academy Conference 2004, Vol. N.A. p. N.A

Research output: Chapter in Book/Conference paperConference paper

Measuring new product success: an empirical investigation of Australian SMEs

Huang, X., Soutar, G. & Brown, A., 2004, In : Industrial Marketing Management. 33, 2, p. 117-123

Research output: Contribution to journalArticle

85 Citations (Scopus)

Morality and Legitimacy of Youth Alcohol Use: Implications for Health Marketing

Amonini, C., Soutar, G. & Donovan, R., 2004, ANZMAC 2004 - Marketing accountabilities and responsibilities Proceedings. Wiley, J. & Thirkell, P. (eds.). Wellington, New Zealand ed. Wellington, New Zealand: Australian and New Zealand Marketing Academy Conference 2004, Vol. 2004. p. N/A

Research output: Chapter in Book/Conference paperConference paper

Perceptions of Marketing Journals by Senior Academics in Australia and New Zealand

Sullivan Mort, G., Mccoll-Kennedy, J. R., Kiel, G. & Soutar, G., 2004, In : Australasian Marketing Journal. 12, 2, p. 51-61

Research output: Contribution to journalArticle

48 Citations (Scopus)

Singaporeans' I - and We - intentions to visit Australia

Lee, J. & Soutar, G., 2004, ANZMAC 2004 - Marketing accountabilities and responsibilities Proceedings. Wiley (ed.). Wellington, New Zealand ed. Wellington, New Zealand: Australian and New Zealand Marketing Academy Conference 2004, Vol. N.A. p. N.A

Research output: Chapter in Book/Conference paperConference paper

Singapore Market Segmentation Study. A segmentation study of the Singapore market, prepared for the WA Tourism Commission

Soutar, G. & Lee, J., 2004, Not available. Western Australia

Research output: Chapter in Book/Conference paperOther chapter contribution

Travel Destination Choice for Singaporeans

Soutar, G. & Lee, J., 2004, ANZMAC 2004 - Marketing accountabilities and responsibilities Proceedings. Wiley (ed.). Wellington, New Zealand ed. Wellington, New Zealand: Australian and New Zealand Marketing Academy Conference 2004, Vol. N.A. p. N.A

Research output: Chapter in Book/Conference paperConference paper

WA Segmentation Study. A segmentation study of the Western Australian market, prepared for the WA Toursim COmmission

Lee, J. & Soutar, G., 2004, Not available. Western Australia

Research output: Chapter in Book/Conference paperOther chapter contribution

What individual investors value: Some Australian evidence

Clark-Murphy, M. & Soutar, G., 2004, In : Journal of Economic Psychology. 25, 4, p. 539-555

Research output: Contribution to journalArticle

79 Citations (Scopus)
2005

A Diagnostic Tool for HRM Benchmarking within a Health Care System

Mazzarol, T., Soutar, G. & Adam, D., 2005, In : Advances in Health Care Management. 5, 1, p. 273-295

Research output: Contribution to journalArticle

An Alternative Approach to Measuring Schwartz's Values: The Best-Worst Scaling Approach

Lee, J., Soutar, G. & Louviere, J., 2005, Engaging the multiple Contexts of Management. Davies, D., Fisher, G. & Hughes, R. (eds.). Canberra ed. Australia: Australian and New Zealand Academy of Management, Vol. CD-ROM. p. CD-ROM (hyper-linked, not page numbered)

Research output: Chapter in Book/Conference paperConference paper

Borderless Education: Some Implications for Management

Wood, B., Tapsell, S. & Soutar, G., 2005, In : International Journal of Educational Management. 19, 5, p. 428-436

Research output: Contribution to journalArticle

10 Citations (Scopus)

Close to the "edge" : Critical Issues for Adventure Tourism Operators

Williams, A. P. & Soutar, G., 2005, In : Asia Pacific Journal of Tourism Research. 10, 3, p. 247-261

Research output: Contribution to journalArticle

49 Citations (Scopus)

Customer Value and Tourist Satisfaction: A Multi-Dimensional Perspective

Williams, A. P. & Soutar, G., 2005, Broadening the Boundaries. Purchase, S. (ed.). Fremantle ed. Perth, Australia: Promaco Conventions Pty. Ltd., Vol. n/a. p. TM 129-138

Research output: Chapter in Book/Conference paperConference paper

12 Citations (Scopus)

Individual Investor Preferences: A Segmentation Analysis

Clark-Murphy, M. & Soutar, G., 2005, In : Journal of Behavioral Finance. 6, 1, p. 6-14

Research output: Contribution to journalArticle

Perceptions and Attitudes towards Risk and Uncertainty: Scale Development

Lee, J., Quintal, V. A. & Soutar, G., 2005, Broadening the Boundaries. Purchase, S. (ed.). Fremantle ed. Perth, Australia: Promaco Conventions Pty. Ltd., Vol. n/a. p. TM 116-122

Research output: Chapter in Book/Conference paperConference paper

The Difference between Positive and Negative Word of Mouth: Emotion as a Differentiator?

Sweeney, J., Mazzarol, T. & Soutar, G., 2005, Broadening the Boundaries. Purchase, S. (ed.). Fremantle ed. Perth, Australia: Promaco Conventions Pty. Ltd., Vol. n/a. p. CB 331-337

Research output: Chapter in Book/Conference paperConference paper

The Impact of Cultural Similarity on Australians' Intention to Visit a Tourism Destination

Lee, J., Ng, S. I. & Soutar, G., 2005, Broadening the Boundaries. Purchase, S. (ed.). Fremantle ed. Perth, Australia: Promaco Conventions Pty. Ltd., Vol. n/a. p. TM 87-93

Research output: Chapter in Book/Conference paperConference paper

The Role of Ethical Behaviours in the Relations between Leadership Styles and Job Performance

Goh, Y. V. & Soutar, G., 2005, Broadening the Boundaries. Purchase, S. (ed.). Fremantle ed. Perth, Australia: Promaco Conventions Pty. Ltd., Vol. n/a. p. CR 24-33

Research output: Chapter in Book/Conference paperConference paper

The Validation of a Use Innovativeness Scale

Girardi, A., Soutar, G. & Ward, S., 2005, In : European Journal of Innovation Management. 8, 4, p. 471-481

Research output: Contribution to journalArticle

25 Citations (Scopus)
2006

An Examination of the Relationship between Values and Holiday Benefits across Cultures using Rating Scales and Best-Worst Scaling

Lee, J., Soutar, G., Louviere, J. & Daly, T., 2006, Proceedings of the ANZMAC 2006 Conference. Patti, C. & Drennan, J. (eds.). Brisbane, Australia ed. Brisbane, Australia: Promaco Conventions Pty. Ltd., Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

A Short Form of Sweeney, Hausknecht and Soutar's Cognitive Dissonance Scale

Sweeney, J. & Soutar, G., 2006, 2006 Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management. Kennedy, J. & Di Milia, L. (eds.). Yeppoon, Queensland, Australia ed. Sydney, Australia: Central Queensland University, Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

Attitudes Towards Risk and Uncertainty: Suggested Scales

Quintal, V., Lee, J. & Soutar, G., 2006, 2006 Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management. Kennedy, J. & Di Milia, L. (eds.). Yeppoon, Queensland, Australia ed. Sydney, Australia: Central Queensland University, Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

A Word-of-Mouth Scale in a Services Context

Soutar, G., Sweeney, J. & Mazzarol, T., 2006, Advancing Theory, Maintaining Relevance. Drennan, J. (ed.). Brisbane, Queensland ed. Brisbane, Australia: Australia and New Zealand Marketing Academy Conference, Vol. n/a. p. online

Research output: Chapter in Book/Conference paperConference paper

28 Citations (Scopus)

Customer Value, Satisfaction and Intentions: Some Insights from Adventure Tourism

Williams, P. & Soutar, G., 2006, 2006 Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management. Kennedy, J. & Di Milia, L. (eds.). Yeppoon, Queensland, Australia ed. Sydney, Australia: Central Queensland University, Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

Factors Enhancing the Effect of Word of Mouth on Consumer Outcomes

Sweeney, J., Soutar, G. & Mazzarol, T., 2006, Marketing, Strategy, Economics, Operations & Human Resources: Insights on Service Activities. Bowen, D., Evardson, Eiglier, B., P. & Gremler, D. (eds.). La Londe, France ed. La Londe, France: IAE Aix en Provence, Vol. 1. p. 826-841

Research output: Chapter in Book/Conference paperConference paper

Measuring Emotional Labour: A Construct Validation and Cross-Validation Study

Jordan, C., Kiffin-Petersen, S. & Soutar, G., 2006, 2006 Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management. Kennedy, J. & Di Milia, L. (eds.). Yeppoon, Queensland, Australia ed. Sydney, Australia: Central Queensland University, Vol. CDROM. p. 1-19

Research output: Chapter in Book/Conference paperConference paper

Measuring Values on the Internet with a New Method

Lee, J., Soutar, G. & Louviere, J., 2006, 18th International Congress of the International Association for Cross-Cultural Psychology. Gari, A. & Mylonas, K. (eds.). Athens, Greece, The University of Athens

Research output: Chapter in Book/Conference paperOther chapter contribution

Measuring Values Though Best Worst Scaling

Lee, J., Soutar, G. & Louviere, J., 2006, Hawaii International Conference on Business. Burge, A. (ed.). Hawaii ed. Hawaii: Hawaii International Conferences, Vol. CDROM online. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

Organisational Spontaneity: A Model to Assess the Anticedents and Outcomes in a University Setting

Wood, B. & Soutar, G., 2006, Hawaii International Conference on Business. Burge, A. (ed.). Hawaii ed. Hawaii: Hawaii International Conferences, Vol. CDROM/Online. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

Predictors of Behavioural Loyalty in a Professional Sport Membership Context

Sheridan, E., Soutar, G. & Dimmock, J., 2006, 6th Annual Hawaii International Conference on Business. Burge, A. (ed.). Hawaii ed. Hawaii: Hawaii International Conferences, Vol. On line. p. On line

Research output: Chapter in Book/Conference paperConference paper

Sources and Use of Business Assistance by Women Owned Businesses: A Comparison of Generations and Business Location Context

Still, L., Soutar, G. & Walker, E., 2006, Unique Solutions for Unique Environments. Massey, C. (ed.). Melbourne ed. Melbourne: RMIT, Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

What is WOM? Examining the dimensionality of the construct

Sweeney, J., Soutar, G. & Mazzarol, T., 2006, 15th Annual Frontiers in Service Conference 2006. McColl-Kennedy, J. & Rust, R. (eds.). Brisbane, Qld ed. Brisbane, Qld: UQ Business School, Vol. 1. p. 38-39

Research output: Chapter in Book/Conference paperConference paper

2007

Are Hofstede's and Schwartz's value frameworks congruent?

Ng, S., Lee, J. & Soutar, G., 2007, In : International Marketing Review. 24, 2, p. 164-180

Research output: Contribution to journalArticle

116 Citations (Scopus)

Assessing the cross-selling performance of front-line employees in a retail context

Ferguson, G. & Soutar, G., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 276-283

Research output: Chapter in Book/Conference paperConference paper

Behind the mask of emotional labour: An integrative model

Jordan, C. T., Kiffin-Petersen, S. & Soutar, G., 2007, 21st ANZAM 2007 Conference. Chapman, R. (ed.). Sydney, Australia ed. Sydney, Australia: Australian and New Zealand Academy of Management, Vol. 21. p. 1-13

Research output: Chapter in Book/Conference paperConference paper

9 Citations (Scopus)

Citation benchmarks for articles published by Australian marketing academics

Soutar, G., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 3515-3520

Research output: Chapter in Book/Conference paperConference paper

161 Citations (Scopus)

Emotional labour and emotion work: One or two sides of the same coin?

Jordan, C., Soutar, G. & Kiffin-Petersen, S., 2007, Management Research, Education and Business Success: Is the future as clear as the past?. Management, B. A. O. (ed.). Univeristy of Warwick, UK ed. London, United Kingdom: British Academy of Management, Vol. 21. p. 1-22

Research output: Chapter in Book/Conference paperConference paper

Emotional labour strategies: A subgroup analysis

Jordan, C., Soutar, G. & Kiffin-Petersen, S., 2007, 21st ANZAM 2007 Conference. Chapman, R. (ed.). Sydney, Australia ed. Sydney, Australia: Australian and New Zealand Academy of Management, Vol. 21. p. 1-13

Research output: Chapter in Book/Conference paperConference paper

Innovation within professional service firms: An exploratory study

Hogan, S., Mccoll-Kennedy, J., Sweeney, J. & Soutar, G., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 895-903

Research output: Chapter in Book/Conference paperConference paper

Measuring tradeoffs across cultures: A comparison of rating scale and best-worst approaches

Lee, J., Soutar, G., Louviere, J. & Daly, T. M., 2007, 12th Cross Cultural Research Conference. Smith, S. M., Seawright, K. & Huff, L. C. (eds.). Honolulu, Hawaii, USA ed. Hawaii: Brigham Young University, Vol. 12. p. 8 pages

Research output: Chapter in Book/Conference paperConference paper

Measuring values using best-worst scaling: The LOV example

Lee, J., Soutar, G. & Louviere, J., 2007, In : Psychology & Marketing. 24, 12, p. 1043-1058

Research output: Contribution to journalArticle

83 Citations (Scopus)

Online visibility: A novel method to rank marketing journals

Murphy, J., Soutar, G., Lee, R. & Swilley, E., 2007, 2007 AMA Summer Marketing Educator's Conference. Mohr, J. & Fisher, R. (eds.). Washington DC, U.S.A. ed. Chicago, Illinois, United States of America: American Marketing Association, Vol. 18. p. 248-249

Research output: Chapter in Book/Conference paperConference paper

Schwartz values clusters and tourists'activities

Lee, J., Soutar, G., Daly, T. M., Kelley, J. B. & Louviere, J., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 102-108

Research output: Chapter in Book/Conference paperConference paper

Spending behaviour: A comparison between town and shire residents

Ryan, M. & Soutar, G., 2007, 3Rs: Reputation, Responsibility and Relevance. Thyne, M. & Deans, K. R. (eds.). Dunedin, New Zealand ed. New Zealand: School of Business, Otago University, Vol. n/a. p. 2314-2321

Research output: Chapter in Book/Conference paperConference paper