Geoff Soutar

Emeritus Professor, BEc W.Aust., MA PhD C'nell, FAIM, FAMI, FMIS, FANZAM

  • The University of Western Australia (M263), 35 Stirling Highway,

    6009 Perth

    Australia

  • 7840 Citations
  • 39 h-Index
1975 …2020

Research output per year

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Research Output

Coefficient Beta: A Neglected Statistic

Soutar, G., 2009, ANZMAC Sustainable Management and Marketing Conference. Tojib, D. (ed.). Melbourne, Australia ed. Melbourne, Australia: Promaco Conventions Pty. Ltd., Vol. 1. p. 1-7

Research output: Chapter in Book/Conference paperConference paper

28 Citations (Scopus)

Cognitive Dissonance after Purchase: A Multidimensional Scale

Sweeney, J., Hausknecht, D. & Soutar, G., 2000, In : Psychology & Marketing. 17, 5, p. 369-385

Research output: Contribution to journalArticle

117 Citations (Scopus)

Combined effects of incentives and barriers on firms' export decisions

Ramaseshan, B. & Soutar, G. N., 1996, In : International Business Review. 5, 1, p. 53-65 13 p.

Research output: Contribution to journalArticle

45 Citations (Scopus)

Commercialisation in the small firm: some findings from selected OECD countries

Mazzarol, T., Reboud, S. & Soutar, G., 2011, 25th Annual ANZAM Conference. Wellington, New Zealand: Australian and New Zealand Academy of Management, 20 p.

Research output: Chapter in Book/Conference paperConference paper

Community attitudes to industrial relations issues in Perth, 1974-1984

Soutar, G. N., Savery, L. K. & Dufty, N. F., 1985, In : Journal of Industrial Relations. 27, 1, p. 61-67 7 p.

Research output: Contribution to journalArticle

Community attitudes towards trade union effectiveness

Savery, L. & Soutar, G., 1990, In : Australian Bulletin of Labour. 16, 2, p. 77-89 13 p.

Research output: Contribution to journalArticle

Community satisfaction with policing: The Western Australian experience

Soutar, G. N., McNeil, M. M. & Maisey, G., 1995, In : The Police Journal. 68, 4, p. 351-367 17 p.

Research output: Contribution to journalArticle

Comparing traditional focus groups with a Group Support Systems (GSS) approach for use in SME research

Newby, R., Soutar, G. & Watson, J., 2003, In : International Small Business Journal. 21, 4, p. 421-433

Research output: Contribution to journalArticle

12 Citations (Scopus)
161 Citations (Scopus)

Conducting a focus group using group support system (GSS) software

Soutar, G., Newby, R. & Watson, J., 2015, Handbook of Qualitative Research Techniques and Analysis in Entrepreneurship. Neergard, H. & Leitch, C. M. (eds.). Cheltenham, UK, and Northampton, USA: Edward Elgar Publishing, p. 311-338

Research output: Chapter in Book/Conference paperOther chapter contribution

1 Citation (Scopus)

Conflict-handling style measurement: A best-worst scaling application

Daly, T. M., Lee, J., Soutar, G. & Rasmi, S., 2010, In : International Journal of Conflict Management. 21, 3, p. 281-308

Research output: Contribution to journalArticle

11 Citations (Scopus)

Consumer acquisition patterns for durable goods: a Rasch analysis

Soutar, G. N., Bell, R. C. & Wallis, Y. M., 1990, In : European Journal of Marketing. 24, 8, p. 31-39 9 p.

Research output: Contribution to journalArticle

Consumer acquisition patterns for durable goods: Australian evidence

Clarke, Y. & Soutar, G. N., 1982, In : Journal of Consumer Research. 8, 4, p. 456-460 5 p.

Research output: Contribution to journalArticle

Consumer complaining behaviour and conflict handling style

Daly, T. M., Lee, J. & Soutar, G., 2009, ANZMAC Sustainable Management and Marketing Conference. Tojib, D. (ed.). Melbourne, Australia ed. Melbourne, Australia: Promaco Conventions Pty. Ltd., Vol. 1. p. 1-8

Research output: Chapter in Book/Conference paperConference paper

Consumer Perceived Value: The Development of a Multiple Item Scale

Soutar, G. & Sweeney, J. C., 2001, In : Journal of Retailing. 77, 2, p. 203-220

Research output: Contribution to journalArticle

2102 Citations (Scopus)

Co-operative capital units: Attractive equity instruments?

Mamouni Limnios, E., Watson, J., Mazzarol, T. & Soutar, G., 2013, Co-operatives in the Fourth Sector: The Role of Member-Owned Businesses in the Global Economy. Mazzarol, T. & Limnios, E. M. (eds.). Preliminary Edition ed. Prahran, Victoria: Tilde Publishing and Distribution, p. 49-58

Research output: Chapter in Book/Conference paperChapter

Co-operative Capital Units as a Solution to Co-operative Financing

Mamouni Limnios, E., Watson, J., Mazzarol, T. & Soutar, G., 2012, Centre for Entrepreneurial Management and Innovation (CEMI), p. 1-15, (CEMI Discussion Paper Series; no. 1201).

Research output: Working paperDiscussion paper

Co-op Member Four Hats: A Cross-Case Comparison

Mamouni Limnios, E., Mazzarol, T. & Soutar, G., 2015.

Research output: Contribution to conferenceConference presentation/ephemera

Corporate innovation: some Australian experiences

Soutar, G. N. & McNeil, M. M., 1993, In : Prometheus. 11, 2, p. 200-218 19 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)

Corporate objectives of credit unions in Western Australia

Ashforth, T. E. & Soutar, G. N., 1984, In : International Journal of Bank Marketing. 2, 2, p. 58-67 10 p.

Research output: Contribution to journalArticle

2 Citations (Scopus)

Customer engagement behavior in individualistic and collectivistic markets

Roy, S., Balaji, M. S., Soutar, G., Lassar, W. M. & Roy, R., May 2018, In : Journal of Business Research. 86, p. 281-290

Research output: Contribution to journalArticle

32 Citations (Scopus)

Customer engagement in CSR: a utility theory model with moderating variables

Jarvis, W., Ouschan, R., Burton, H. J., Soutar, G. & O’Brien, I. M., 2017, In : Journal of Service Theory and Practice. 27, 4, p. 833-853 21 p.

Research output: Contribution to journalArticle

10 Citations (Scopus)

Customer Value, Satisfaction and Intentions: Some Insights from Adventure Tourism

Williams, P. & Soutar, G., 2006, 2006 Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management. Kennedy, J. & Di Milia, L. (eds.). Yeppoon, Queensland, Australia ed. Sydney, Australia: Central Queensland University, Vol. CDROM. p. CDROM

Research output: Chapter in Book/Conference paperConference paper

Customer Value and Tourist Satisfaction: A Multi-Dimensional Perspective

Williams, A. P. & Soutar, G., 2005, Broadening the Boundaries. Purchase, S. (ed.). Fremantle ed. Perth, Australia: Promaco Conventions Pty. Ltd., Vol. n/a. p. TM 129-138

Research output: Chapter in Book/Conference paperConference paper

12 Citations (Scopus)

Customer versus Member Engagement: Does Mutuality Matter?

Mazzarol, T., Soutar, G., Reboud, S. & Clark, D., 2020, (Accepted/In press) Proceedings of ANZMAC Conference 2019. Australia and New Zealand Marketing Academy Conference

Research output: Chapter in Book/Conference paperConference paper

Deal or no deal? Consumer bargaining explored

Daly, T. M., Lee, J. & Soutar, G., 2008, Shifiting the Focus from Mainstream to Offbeat. Spanjaard, D., Denize, S. & Sharma, N. (eds.). Sydney, Australia ed. University of Western Sydney: Promaco Conventions Pty. Ltd., Vol. -. p. 1-8

Research output: Chapter in Book/Conference paperConference paper

Debt or Equity in the Financing or Co-operative Enterprises

Mamouni Limnios, E., Watson, J., Mazzarol, T. & Soutar, G., 2012, New Zealand Association for the Study of Cooperatives and Mutuals 2012 Conference . Australia: Centre for Entrepreneurial Management and Innovation (CEMI), p. 1-8

Research output: Chapter in Book/Conference paperConference paper

Delivering good service: Personal resources, job satisfaction and nurses' 'customer' (patient) orientation

Gountas, S., Gountas, J. I., Soutar, G. & Mavondo, F. T., 2014, In : Journal of Advanced Nursing. 70, 7, p. 1553-1563

Research output: Contribution to journalArticle

14 Citations (Scopus)

Desired Workplace Decision Making: Some Community Views

Savery, L. K. & Soutar, G. N., 1991, In : Australian Bulletin of Labour. 17, 3, p. 227-39

Research output: Contribution to journalArticle

Destination Personality: Cross-Country Comparisons

Lee, J., Soutar, G. & Auintal, V. A., 2010, Doing More with Less. Ballantine, P. & Finsterwalder, J. (eds.). Christchurch, N.Z. ed. Christchurch, N.Z.: University of Canterbury, Vol. N/A. p. 1-9

Research output: Chapter in Book/Conference paperConference paper

Developing an Australian and co-operative mutual index

Mazzarol, T., Mamouni Limnios, E., Soutar, G. & Kresling, J., 2014, Co-operatives and mutuals research and teaching conference: Papers. Sydney, Australia: Co-operatives Research Group, The University of Sydney Business School, Vol. N/A. p. 1-13

Research output: Chapter in Book/Conference paperConference paper

Developing a Strategic Management Assessment Framework for Small Firms

Mazzarol, T., Reboud, S. & Soutar, G., 2010, N/A. Adelaide, Australia ed. Australia: Australian and New Zealand Academy of Management, Vol. CD-ROM. p. 1-18

Research output: Chapter in Book/Conference paperConference paper

Differences in the Start-Up Goals and Later Satisfaction of Women Small Business Proprietors in Western Australia: A Comparison Across Years

Still, L., Soutar, G. & Walker, E., 2003, Surfing the Waves: Management Challenges, Management Solutions: Proceedings of the 17th ANZAM 2003 Conference. Brown, A. (ed.). Fremantle, WA ed. Fremantle, WA: Australian and New Zealand Academy of Management, Vol. 17. p. N/A

Research output: Chapter in Book/Conference paperConference paper

Different Word-of-Mouth Styles: A Cluster Analysis of Positive Senders

Soutar, G., Sweeney, J. & Mazzarol, T., 2009, ANZMAC Sustainable Management and Marketing Conference. Tojib, D. (ed.). Melbourne, Australia ed. Melbourne, Australia: Promaco Conventions Pty. Ltd., Vol. 1. p. 1-8

Research output: Chapter in Book/Conference paperConference paper

Dimensions of Customer Value and the Tourism Experience: An Exploratory Study

Williams, P. & Soutar, G., 2000, ANZMAC 2000. Visionary Marketing for the 21st Century: Facing the Challenge. A., O. (ed.). Gold Coast, Queensland ed. Queensland, Australia: Promaco Conventions Pty. Ltd., Vol. N/A. p. 1415-1421

Research output: Chapter in Book/Conference paperConference paper

Does the Pace of E-Commerce Adoption Reflect Considered Strategy or Revolutionary Fervor? Indications from Western Australia and Western Europe

Soutar, G., Allen, R. & Long, F., 2000, Information Revolution, E-Commerce and Global Business in the New Millenium. Chatterjee, S. (ed.). Beijing, Peoples Republic of C ed. Beijing, Peoples Republic of China: N/A, Vol. N/A. p. N/A

Research output: Chapter in Book/Conference paperConference paper

Do retail stockbrokers understand clients' investment preferences?

Clark-Murphy, M. & Soutar, G., 2008, In : Journal of Financial Services Marketing. 13, 2, p. 135-149

Research output: Contribution to journalArticle

Drivers and relationship benefits of customer willingness to engage in CSR initiatives

O'Brien, I. M., Ouschan, R., Jarvis, W. & Soutar, G. N., 25 Mar 2020, In : Journal of Service Theory and Practice. 30, 1, p. 5-29 25 p.

Research output: Contribution to journalArticle

Effects of country and delivery mode on perceived risk in international higher education

Kamal Basha, N., Sweeney, J. & Soutar, G., 2015, In : Journal of Marketing for Higher Education. 25, 2, p. 171-203

Research output: Contribution to journalArticle

7 Citations (Scopus)

Emotional labour and emotion work: One or two sides of the same coin?

Jordan, C., Soutar, G. & Kiffin-Petersen, S., 2007, Management Research, Education and Business Success: Is the future as clear as the past?. Management, B. A. O. (ed.). Univeristy of Warwick, UK ed. London, United Kingdom: British Academy of Management, Vol. 21. p. 1-22

Research output: Chapter in Book/Conference paperConference paper

Emotional labour strategies: A subgroup analysis

Jordan, C., Soutar, G. & Kiffin-Petersen, S., 2007, 21st ANZAM 2007 Conference. Chapman, R. (ed.). Sydney, Australia ed. Sydney, Australia: Australian and New Zealand Academy of Management, Vol. 21. p. 1-13

Research output: Chapter in Book/Conference paperConference paper

Emotion regulation in service encounters: are customer displays real?

Lee, S. Y., Sweeney, J. C. & Soutar, G. N., 9 Apr 2020, (Accepted/In press) In : Journal of Service Theory and Practice.

Research output: Contribution to journalArticle

Employee Commitment to Organisations and Unions: Some Preliminary Australian Evidence

Savery, L. K. & Soutar, G. N., 1993, In : International Journal of Employment Studies. 1, 1, p. 23-32 10 p.

Research output: Contribution to journalArticle

End Users' Acceptance of Information Technology: A Rasch Analysis

Soutar, G. & Ward, S., 2010, Computational Advancements in End-User Technologies: Emerging Models and Frameworks. Clarke, S. (ed.). United States: IGI Global, p. 225-241

Research output: Chapter in Book/Conference paperChapter

Energy saving behaviours: Development of a practice-based model

Sweeney, J., Kresling, J., Webb, D., Soutar, G. & Mazzarol, T., 2013, In : Energy Policy. 61, n/a, p. 371-381

Research output: Contribution to journalArticle

54 Citations (Scopus)