Geoff Soutar

Emeritus Professor, BEc W.Aust., MA PhD C'nell, FAIM, FAMI, FMIS, FANZAM

  • The University of Western Australia (M263), 35 Stirling Highway,

    6009 Perth

    Australia

  • 7878 Citations
  • 39 h-Index
1975 …2020

Research output per year

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Research Output

2020

Customer versus Member Engagement: Does Mutuality Matter?

Mazzarol, T., Soutar, G., Reboud, S. & Clark, D., 2020, (Accepted/In press) Proceedings of ANZMAC Conference 2019. Australia and New Zealand Marketing Academy Conference

Research output: Chapter in Book/Conference paperConference paper

Drivers and relationship benefits of customer willingness to engage in CSR initiatives

O'Brien, I. M., Ouschan, R., Jarvis, W. & Soutar, G. N., 25 Mar 2020, In : Journal of Service Theory and Practice. 30, 1, p. 5-29 25 p.

Research output: Contribution to journalArticle

Emotion regulation in service encounters: are customer displays real?

Lee, S. Y., Sweeney, J. C. & Soutar, G. N., 9 Apr 2020, (Accepted/In press) In : Journal of Service Theory and Practice.

Research output: Contribution to journalArticle

Perceived values-congruence and employees' change beliefs

Rahn, O. G., Soutar, G. N. & Lee, J. A., 13 Apr 2020, In : Journal of Management and Organization.

Research output: Contribution to journalArticle

What Drives Biopharmaceutical-CRO Relationships?

Moore, M., Mazzarol, T., Reboud, S., Clark, D. & Soutar, G., 2020, (Accepted/In press) ANZMAC 2019 Annual Conference Winds of Change 2-4 December, Wellington. Australia and New Zealand Marketing Academy Conference

Research output: Chapter in Book/Conference paperConference paper

2019
1 Citation (Scopus)

Personifying Destinations: A Personal Values Approach

Ye, S., Lee, J. A., Sneddon, J. N. & Soutar, G. N., 23 Oct 2019, In : Journal of Travel Research.

Research output: Contribution to journalArticle

2 Citations (Scopus)

Tackling social media data analysis: Comparing and contrasting QSR NVivo and Leximancer

Wilk, V., Soutar, G. N. & Harrigan, P., 8 Apr 2019, In : Qualitative Market Research. 22, 2, p. 94-113 20 p.

Research output: Contribution to journalArticle

Open Access
File
1 Citation (Scopus)
219 Downloads (Pure)

Testing and extending Schwartz refined value theory using a best–worst scaling approach

Lee, J., Sneddon, J., Daly, T., Schwartz, S., Soutar, G. & Louviere, J., Mar 2019, In : Assessment. 26, 2, p. 166-180 15 p.

Research output: Contribution to journalArticle

Open Access
File
4 Citations (Scopus)
41 Downloads (Pure)

The Antecedents and Consequences of Value Co-Creation Behaviors in a Hotel Setting: A Two-Country Study

Roy, S. K., Balaji, M. S., Soutar, G. & Jiang, Y., 4 Dec 2019, In : Cornell Hospitality Quarterly. 16 p.

Research output: Contribution to journalArticle

The Future of Work: An Australian Small Business View: 2019 International Council for Small Business World Congress Cairo, Egypt | June 18th – June 21st, 2019

McKeown, T., Mazzarol, T. & Soutar, G., 2019, 2019 International Council for Small Business World Congress. Egypt: International Council for Small Business (ICSB)

Research output: Chapter in Book/Conference paperConference paper

File
20 Downloads (Pure)

The Very Big Concerns of Small Business: A Qualitative Study

McKeown, T., Mazzarol, T., Soutar, G., Adapa, S. & Hanson, B., 2019, 2019 International Council for Small Business World Congress. International Council for Small Business (ICSB), p. 1-10

Research output: Chapter in Book/Conference paperConference paper

1 Downloads (Pure)
1 Citation (Scopus)
2018

Antecedents to consumer peer communication through social advertising: A self-disclosure theory perspective

Ardiansyah, Y., Harrigan, P., Soutar, G. & Daly, T., 14 Mar 2018, In : Journal of Interactive Advertising. 18, 1, p. 55-71

Research output: Contribution to journalArticle

4 Citations (Scopus)
6 Citations (Scopus)

Co-creating a CSR strategy with customers to deliver greater value

O’Brien, I. M., Jarvis, W., Soutar, G. & Ouschan, R., 31 Jan 2018, Disciplining the undisciplined?: Perspectives from business, society and politics on responsible citizenship, corporate social responsibility and sustainability. Brueckner, M., Spencer, R. & Paull, M. (eds.). Cham, Switzerland: SpringerLink, p. 89-107 (CSR, Sustainability, Ethics & Governance).

Research output: Chapter in Book/Conference paperChapter

Customer engagement behavior in individualistic and collectivistic markets

Roy, S., Balaji, M. S., Soutar, G., Lassar, W. M. & Roy, R., May 2018, In : Journal of Business Research. 86, p. 281-290

Research output: Contribution to journalArticle

33 Citations (Scopus)

Inspiring Future Workplaces: An Australian and NZ Small Business Perspective

McKeown, T., Mazzarol, T., Rice, J., Soutar, G., Hanson, B. & Adapa, S., 2018, New Zealand: Small Enterprise Association of Australia and New Zealand (SEAANZ). 40 p.

Research output: Book/ReportOther output

Open Access

Linking social media to customer relationship management (CRM): a qualitative study on SMEs

Guha, S., Harrigan, P. & Soutar, G., 4 May 2018, In : Journal of Small Business and Entrepreneurship. 30, 3, p. 193-214 22 p.

Research output: Contribution to journalArticle

18 Citations (Scopus)

Navigating Online Brand Advocacy (OBA): an exploratory analysis

Wilk, V., Harrigan, P. & Soutar, G. N., Apr 2018, In : Journal of Marketing Theory and Practice. 26, 1-2, p. 99-116 18 p.

Research output: Contribution to journalArticle

3 Citations (Scopus)

Organisational Factors, Anticipated Rents and Commercialisation in SMEs

Do, H., Mazzarol, T., Soutar, G., Volery, T. & Reboud, S., Feb 2018, In : International Journal of Innovation Management. 22, 2, p. 1 30 p., 1850018.

Research output: Contribution to journalArticle

10 Citations (Scopus)
8 Citations (Scopus)
Open Access
File
5 Citations (Scopus)
3 Downloads (Pure)
2017

Customer engagement in CSR: a utility theory model with moderating variables

Jarvis, W., Ouschan, R., Burton, H. J., Soutar, G. & O’Brien, I. M., 2017, In : Journal of Service Theory and Practice. 27, 4, p. 833-853 21 p.

Research output: Contribution to journalArticle

10 Citations (Scopus)

Examining ecotourism experiences: Chinese tourists in Australia

Liu, F., Li, T. & Soutar, G. N., 6 Dec 2017, Proceedings of Australian and New Zealand Marketing Academy Conference (ANZMAC) 2017: Marketing for Impact. Robinson, L., Brenna, L. & Reed, M. (eds.). Melbourne: RMIT University, p. 847-850 4 p.

Research output: Chapter in Book/Conference paperConference paper

Open Access
4 Citations (Scopus)
16 Citations (Scopus)

Value drivers and adventure tourism: A comparative analysis of Japanese and Western consumers

Williams, P., Soutar, G., Ashill, N. J. & Naumann, E., 2017, In : Journal of Service Theory and Practice. 27, 1, p. 102-122 21 p.

Research output: Contribution to journalArticle

13 Citations (Scopus)
2016

Australia's leading co-operative and mutual enterprises in 2016

UWA Co-operative Enterprise Research Unit, 2016, Centre for Entrepreneurial Management and Innovation (CEMI). 110 p. (CEMI Discussion Paper Series ; no. 1601)

Research output: Book/ReportOther output

Australia’s Leading Co-operative and Mutual Enterprises in 2016: CEMI Discussion Paper Series, DP 1601

Mazzarol, T., Mamouni Limnios, E., Soutar, G. & Kresling, J., 2016, 110 p. www.cemi.com.au : Centre for Entrepreneurial Management and Innovation (CEMI).

Research output: Other contribution

Epilogue to the Special Issue and reflections on the future of engagement research

Hollebeek, L. D., Conduit, J., Sweeney, J., Soutar, G., Karpen, I. O., Jarvis, W. & Chen, T., 23 Mar 2016, In : Journal of Marketing Management. 32, 5-6, p. 586-594 9 p.

Research output: Contribution to journalArticle

29 Citations (Scopus)
4 Citations (Scopus)

IMAGE VIVIDNESS, IMAGE CONGRUITY AND THEIR INFLUENCES ON THE EFFECTIVENESS OF ECOTOURISM

Liu, F., Zhang, C. & Soutar, G. N., 21 Jul 2016.

Research output: Contribution to conferenceConference presentation/ephemera

11 Citations (Scopus)

Using blueprinting and benchmarking to identify marketing resources that help co-create customer value

Ceric, A., D'Alessandro, S., Soutar, G. & Johnson, L., 2016, In : Journal of Business Research. 69, 12, p. 5653-5661

Research output: Contribution to journalArticle

11 Citations (Scopus)
2015

Australia’s Leading Co-operative and Mutual Enterprises in 2015

Mazzarol, T., Mamouni Limnios, E., Soutar, G. N. & Kresling, J., 2015, http://www.cemi.com.au/node/545: Centre for Entrepreneurial Management and Innovation (CEMI). 88 p. (CEMI Discussion Paper)

Research output: Book/ReportOther output

Best-worst scaling: an alternative to ratings data

Soutar, G., Sweeney, J. & Mccoll-Kennedy, J. R., 2015, Best-Worst Scaling: Theory, Methods and Applications. Louviere, J. J., Flynn, T. N. & Marley, A. A. J. (eds.). Cambridge, UK: Cambridge University Press, p. 177 – 187

Research output: Chapter in Book/Conference paperChapter

4 Citations (Scopus)

Conducting a focus group using group support system (GSS) software

Soutar, G., Newby, R. & Watson, J., 2015, Handbook of Qualitative Research Techniques and Analysis in Entrepreneurship. Neergard, H. & Leitch, C. M. (eds.). Cheltenham, UK, and Northampton, USA: Edward Elgar Publishing, p. 311-338

Research output: Chapter in Book/Conference paperOther chapter contribution

1 Citation (Scopus)

Co-op Member Four Hats: A Cross-Case Comparison

Mamouni Limnios, E., Mazzarol, T. & Soutar, G., 2015.

Research output: Contribution to conferenceConference presentation/ephemera

Effects of country and delivery mode on perceived risk in international higher education

Kamal Basha, N., Sweeney, J. & Soutar, G., 2015, In : Journal of Marketing for Higher Education. 25, 2, p. 171-203

Research output: Contribution to journalArticle

7 Citations (Scopus)

Fuzzy Logic for Social Simulation Using NetLogo

Izquierdo, L. R., Olaru, D., Izquierdo, S. S., Purchase, S. & Soutar, G., 2015, In : JASSS. 18, 4, p. Article 1

Research output: Contribution to journalArticle

Open Access
10 Citations (Scopus)

Integrating social issues and customer engagement to drive loyalty in a service organisation

O'Brien, I., Jarvis, W. & Soutar, G., 2015, In : Journal of Services Marketing. 29, 6-7, p. 547-559

Research output: Contribution to journalArticle

20 Citations (Scopus)

Marketing Energy Conservation to Households: What has changed in 30 years

Mazzarol, T., Webb, D., Kresling, J., Soutar, G. & Sweeney, J., 2015.

Research output: Contribution to conferenceAbstract