Geoff Soutar

Winthrop Professor, BEc W.Aust., MA PhD C'nell, FAIM, FAMI, FMIS, FANZAM

  • 7271 Citations
  • 38 h-Index
1975 …2019
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Research Output 1975 2019

2019
Customer value
Psychological
Value co-creation
Quality of life
Focus groups
simulation
university
market
student
Conjoint analysis
Word-of-mouth
Loyalty
Affective commitment
Emotion
Continuance commitment

Personifying Destinations: A Personal Values Approach

Ye, S., Lee, J. A., Sneddon, J. N. & Soutar, G. N., 23 Oct 2019, In : Journal of Travel Research.

Research output: Contribution to journalArticle

Values
tourist
holiday
Destination
Personal values

Tackling social media data analysis: Comparing and contrasting QSR NVivo and Leximancer

Wilk, V., Soutar, G. N. & Harrigan, P., 8 Apr 2019, In : Qualitative Market Research. 22, 2, p. 94-113 20 p.

Research output: Contribution to journalArticle

Social media
Advocacy
Communication
Software
Evidence-based
3 Citations (Scopus)

Testing and extending Schwartz refined value theory using a best–worst scaling approach

Lee, J., Sneddon, J., Daly, T., Schwartz, S., Soutar, G. & Louviere, J., Mar 2019, In : Assessment. 26, 2, p. 166-180 15 p.

Research output: Contribution to journalArticle

Animal Welfare
Surveys and Questionnaires
10 Downloads (Pure)

The Future of Work: An Australian Small Business View: 2019 International Council for Small Business World Congress Cairo, Egypt | June 18th – June 21st, 2019

McKeown, T., Mazzarol, T. & Soutar, G., 2019, 2019 International Council for Small Business World Congress. Egypt: International Council for Small Business (ICSB)

Research output: Chapter in Book/Conference paperConference paper

File
Scenarios
Micro-enterprises
Work place
Small business
Small enterprises
1 Downloads (Pure)

The Very Big Concerns of Small Business: A Qualitative Study

McKeown, T., Mazzarol, T., Soutar, G., Adapa, S. & Hanson, B., 2019, 2019 International Council for Small Business World Congress. International Council for Small Business (ICSB), p. 1-10

Research output: Chapter in Book/Conference paperConference paper

Small business
Qualitative study
Owners
Work place
Trade-offs
Social Media
Acculturation
Organizations
Social Marketing
Pleasure
2018
4 Citations (Scopus)

Antecedents to consumer peer communication through social advertising: A self-disclosure theory perspective

Ardiansyah, Y., Harrigan, P., Soutar, G. & Daly, T., 14 Mar 2018, In : Journal of Interactive Advertising. 18, 1, p. 55-71

Research output: Contribution to journalArticle

Communication
Peers
Self-disclosure
Privacy
Factors
3 Citations (Scopus)
Social media
Social identity theory
Brand community
Customer experience
Netnography

Co-creating a CSR strategy with customers to deliver greater value

O’Brien, I. M., Jarvis, W., Soutar, G. & Ouschan, R., 31 Jan 2018, Disciplining the undisciplined?: Perspectives from business, society and politics on responsible citizenship, corporate social responsibility and sustainability. Brueckner, M., Spencer, R. & Paull, M. (eds.). Cham, Switzerland: SpringerLink, p. 89-107 (CSR, Sustainability, Ethics & Governance).

Research output: Chapter in Book/Conference paperChapter

Corporate Social Responsibility
Loyalty
Social issues
Co-creation
Customer engagement
16 Citations (Scopus)

Customer engagement behavior in individualistic and collectivistic markets

Roy, S., Balaji, M. S., Soutar, G., Lassar, W. M. & Roy, R., May 2018, In : Journal of Business Research. 86, p. 281-290

Research output: Contribution to journalArticle

Customer engagement
Net present value
Fairness
Developing economies
China

Inspiring Future Workplaces: An Australian and NZ Small Business Perspective

McKeown, T., Mazzarol, T., Rice, J., Soutar, G., Hanson, B. & Adapa, S., 2018, New Zealand: Small Enterprise Association of Australia and New Zealand (SEAANZ). 40 p.

Research output: Book/ReportOther output

Open Access
small business
New Zealand
workplace
funding
chamber of industry and commerce
10 Citations (Scopus)

Linking social media to customer relationship management (CRM): a qualitative study on SMEs

Guha, S., Harrigan, P. & Soutar, G., 4 May 2018, In : Journal of Small Business and Entrepreneurship. 30, 3, p. 193-214 22 p.

Research output: Contribution to journalArticle

Social media
Qualitative study
Small and medium-sized enterprises
Customer relationship management
Dynamic capabilities
1 Citation (Scopus)

Navigating Online Brand Advocacy (OBA): an exploratory analysis

Wilk, V., Harrigan, P. & Soutar, G. N., Apr 2018, In : Journal of Marketing Theory and Practice. 26, 1-2, p. 99-116 18 p.

Research output: Contribution to journalArticle

Advocacy
Online communities
Brand management
7 Citations (Scopus)

Organisational Factors, Anticipated Rents and Commercialisation in SMEs

Do, H., Mazzarol, T., Soutar, G., Volery, T. & Reboud, S., Feb 2018, In : International Journal of Innovation Management. 22, 2, p. 1 30 p., 1850018.

Research output: Contribution to journalArticle

Innovation
Industry
Sales
Rent
Organizational factors
2 Citations (Scopus)
Managers
Information use
Communication
Marketing
Brand equity
2 Citations (Scopus)
Owners
Value proposition
Investors
Case analysis
Buyers
2017
social media
tactics
community
student
university
2 Citations (Scopus)

Customer engagement in CSR: a utility theory model with moderating variables

Jarvis, W., Ouschan, R., Burton, H. J., Soutar, G. & O’Brien, I. M., 2017, In : Journal of Service Theory and Practice. 27, 4, p. 833-853 21 p.

Research output: Contribution to journalArticle

Corporate Social Responsibility
Customer engagement
Utility theory
Moderating variables
Customer loyalty

Examining ecotourism experiences: Chinese tourists in Australia

Liu, F., Li, T. & Soutar, G. N., 6 Dec 2017, Proceedings of Australian and New Zealand Marketing Academy Conference (ANZMAC) 2017: Marketing for Impact. Robinson, L., Brenna, L. & Reed, M. (eds.). Melbourne: RMIT University, p. 847-850 4 p.

Research output: Chapter in Book/Conference paperConference paper

Open Access
Ecotourism
Tourists
Emotion
Destination
China
3 Citations (Scopus)
social media
student
university
customer
Exploratory study
11 Citations (Scopus)
holiday
young adult
Values
Conservation
tourism
1317 Downloads (Pure)
File
Blogging
Marketers
Social capital
Social exchange
Interaction
8 Citations (Scopus)

Value drivers and adventure tourism: A comparative analysis of Japanese and Western consumers

Williams, P., Soutar, G., Ashill, N. J. & Naumann, E., 2017, In : Journal of Service Theory and Practice. 27, 1, p. 102-122 21 p.

Research output: Contribution to journalArticle

Adventure tourism
Comparative analysis
Value drivers
Tourists
Customer value
2016

Australia's leading co-operative and mutual enterprises in 2016

UWA Co-operative Enterprise Research Unit, 2016, Centre for Entrepreneurial Management and Innovation (CEMI). 110 p. (CEMI Discussion Paper Series ; no. 1601)

Research output: Book/ReportOther output

Australia’s Leading Co-operative and Mutual Enterprises in 2016: CEMI Discussion Paper Series, DP 1601

Mazzarol, T., Mamouni Limnios, E., Soutar, G. & Kresling, J., 2016, 110 p. www.cemi.com.au : Centre for Entrepreneurial Management and Innovation (CEMI).

Research output: Other contribution

Industry
Economic benefits
National economy
Economics
Assets
24 Citations (Scopus)

Epilogue to the Special Issue and reflections on the future of engagement research

Hollebeek, L. D., Conduit, J., Sweeney, J., Soutar, G., Karpen, I. O., Jarvis, W. & Chen, T., 23 Mar 2016, In : Journal of Marketing Management. 32, 5-6, p. 586-594 9 p.

Research output: Contribution to journalArticle

4 Citations (Scopus)
Investors
Equity
Financial instruments
Focus groups
Ownership

IMAGE VIVIDNESS, IMAGE CONGRUITY AND THEIR INFLUENCES ON THE EFFECTIVENESS OF ECOTOURISM

Liu, F., Zhang, C. & Soutar, G. N., 21 Jul 2016.

Research output: Contribution to conferenceConference presentation/ephemera

7 Citations (Scopus)
university
student
country of origin
International students
Malaysia
11 Citations (Scopus)

Using blueprinting and benchmarking to identify marketing resources that help co-create customer value

Ceric, A., D'Alessandro, S., Soutar, G. & Johnson, L., 2016, In : Journal of Business Research. 69, 12, p. 5653-5661

Research output: Contribution to journalArticle

Benchmarking
Customer value
Resources
Resource-based theory
Marketing resources
2015

Australia’s Leading Co-operative and Mutual Enterprises in 2015

Mazzarol, T., Mamouni Limnios, E., Soutar, G. N. & Kresling, J., 2015, http://www.cemi.com.au/node/545: Centre for Entrepreneurial Management and Innovation (CEMI). 88 p. (CEMI Discussion Paper)

Research output: Book/ReportOther output

4 Citations (Scopus)

Best-worst scaling: an alternative to ratings data

Soutar, G., Sweeney, J. & Mccoll-Kennedy, J. R., 2015, Best-Worst Scaling: Theory, Methods and Applications. Louviere, J. J., Flynn, T. N. & Marley, A. A. J. (eds.). Cambridge, UK: Cambridge University Press, p. 177 – 187

Research output: Chapter in Book/Conference paperChapter

1 Citation (Scopus)

Conducting a focus group using group support system (GSS) software

Soutar, G., Newby, R. & Watson, J., 2015, Handbook of Qualitative Research Techniques and Analysis in Entrepreneurship. Neergard, H. & Leitch, C. M. (eds.). Cheltenham, UK, and Northampton, USA: Edward Elgar Publishing, p. 311-338

Research output: Chapter in Book/Conference paperOther chapter contribution

Co-op Member Four Hats: A Cross-Case Comparison

Mamouni Limnios, E., Mazzarol, T. & Soutar, G., 2015.

Research output: Contribution to conferenceConference presentation/ephemera

5 Citations (Scopus)

Effects of country and delivery mode on perceived risk in international higher education

Kamal Basha, N., Sweeney, J. & Soutar, G., 2015, In : Journal of Marketing for Higher Education. 25, 2, p. 171-203

Research output: Contribution to journalArticle

university
education
student
country of origin
marketing
7 Citations (Scopus)

Fuzzy Logic for Social Simulation Using NetLogo

Izquierdo, L. R., Olaru, D., Izquierdo, S. S., Purchase, S. & Soutar, G., 2015, In : JASSS. 18, 4, p. Article 1

Research output: Contribution to journalArticle

Open Access
logic
Fuzzy logic
simulation
interpretation
Fuzzy rules
13 Citations (Scopus)

Integrating social issues and customer engagement to drive loyalty in a service organisation

O'Brien, I., Jarvis, W. & Soutar, G., 2015, In : Journal of Services Marketing. 29, 6-7, p. 547-559

Research output: Contribution to journalArticle

Service organization
Customer engagement
Social issues
Loyalty
Corporate Social Responsibility

Marketing Energy Conservation to Households: What has changed in 30 years

Mazzarol, T., Webb, D., Kresling, J., Soutar, G. & Sweeney, J., 2015.

Research output: Contribution to conferenceAbstract

37 Citations (Scopus)

Modelling CRM in a social media age

Harrigan, P., Soutar, G., Choudhury, M. M. & Lowe, M., 2015, In : Australasian Marketing Journal. 23, 1, p. 27-37

Research output: Contribution to journalArticle

Modeling
Social media
Customer engagement
Marketing
Customer relationship
5 Citations (Scopus)
9 Downloads (Pure)

Research performance of marketing academics and departments: An international comparison

Soutar, G., Wilkinson, I. & Young, L., 2015, In : Australasian Marketing Journal. 23, 2, p. 155-161

Research output: Contribution to journalArticle

Open Access
Research performance
International comparison
Marketing
New Zealand
Government
9 Downloads (Pure)

The Influence of Perceived Advertising Congruity on Chinese Ecotourists’ Attitude towards Australian Ecotourism Advertisements

Liu, F., Wei, Y. & Soutar, G., 2015, 2015 ANZMAC Conference Proceedings. https://www.business.unsw.edu.au/Campaigns-Site/anzmac/Documents/2015-ANZMAC-Conference-Proceedings.pdf: Promaco Conventions Pty. Ltd., Vol. n/a. p. 1-8

Research output: Chapter in Book/Conference paperConference paper

2014

Australia’s Leading Co-operative and Mutual Enterprises in 2014

Mazzarol, T., Mamouni Limnios, E., Soutar, G. N. & Kresling, J., 2014, http://www.cemi.com.au/node/528: Centre for Entrepreneurial Management and Innovation (CEMI). (CEMI Discussion Paper)

Research output: Book/ReportOther output

13 Citations (Scopus)

Delivering good service: Personal resources, job satisfaction and nurses' 'customer' (patient) orientation

Gountas, S., Gountas, J. I., Soutar, G. & Mavondo, F. T., 2014, In : Journal of Advanced Nursing. 70, 7, p. 1553-1563

Research output: Contribution to journalArticle

Job Satisfaction
Nurses
Self Efficacy
Least-Squares Analysis
Public Hospitals

Developing an Australian and co-operative mutual index

Mazzarol, T., Mamouni Limnios, E., Soutar, G. & Kresling, J., 2014, Co-operatives and mutuals research and teaching conference: Papers. Sydney, Australia: Co-operatives Research Group, The University of Sydney Business School, Vol. N/A. p. 1-13

Research output: Chapter in Book/Conference paperConference paper