Research Output per year
Research Output 1975 2020
- 1 - 50 out of 321 results
- Publication Year, Title (descending)
2020
Service employees' personality, customer orientation and customer incivility
Kiffin-Petersen, S. & Soutar, G., 2 Jan 2020, In : International Journal of Quality and Service Sciences.Research output: Contribution to journal › Article
Customer orientation
Service employees
Incivility
Employees
Core self-evaluations
2019
Customer value cocreation activities: An exploration of psychological drivers and quality of life outcomes
Pham, T. A. N., Sweeney, J. C. & Soutar, G. N., 1 Oct 2019, In : Journal of Service Theory and Practice. 29, 3, p. 282-308Research output: Contribution to journal › Article
Customer value
Psychological
Value co-creation
Quality of life
Focus groups
Evaluating students’ preferences for university brands through conjoint analysis and market simulation
Kamal Basha, N., Sweeney, J. C. & Soutar, G. N., 22 Aug 2019, In : International Journal of Educational Management.Research output: Contribution to journal › Article
simulation
university
market
student
Conjoint analysis
Member loyalty and WOM in co-operative and mutual enterprises
Mazzarol, T., Soutar, G. & Mamouni Limnios, E., 2019, In : Journal of Services Marketing. 14 p.Research output: Contribution to journal › Article
Word-of-mouth
Loyalty
Affective commitment
Emotion
Continuance commitment
1
Citation
(Scopus)
Personifying Destinations: A Personal Values Approach
Ye, S., Lee, J. A., Sneddon, J. N. & Soutar, G. N., 23 Oct 2019, In : Journal of Travel Research.Research output: Contribution to journal › Article
Values
tourist
holiday
Destination
Personal values
1
Citation
(Scopus)
52
Downloads
(Pure)
Tackling social media data analysis: Comparing and contrasting QSR NVivo and Leximancer
Wilk, V., Soutar, G. N. & Harrigan, P., 8 Apr 2019, In : Qualitative Market Research. 22, 2, p. 94-113 20 p.Research output: Contribution to journal › Article
Open Access
File
Social media
Advocacy
Communication
Software
Evidence-based
Testing and extending Schwartz refined value theory using a best–worst scaling approach
Lee, J., Sneddon, J., Daly, T., Schwartz, S., Soutar, G. & Louviere, J., Mar 2019, In : Assessment. 26, 2, p. 166-180 15 p.Research output: Contribution to journal › Article
Animal Welfare
Surveys and Questionnaires
The Antecedents and Consequences of Value Co-Creation Behaviors in a Hotel Setting: A Two-Country Study
Roy, S. K., Balaji, M. S., Soutar, G. & Jiang, Y., 4 Dec 2019, In : Cornell Hospitality Quarterly. 16 p.Research output: Contribution to journal › Article
13
Downloads
(Pure)
The Future of Work: An Australian Small Business View: 2019 International Council for Small Business World Congress Cairo, Egypt | June 18th – June 21st, 2019
McKeown, T., Mazzarol, T. & Soutar, G., 2019, 2019 International Council for Small Business World Congress. Egypt: International Council for Small Business (ICSB)Research output: Chapter in Book/Conference paper › Conference paper
File
Scenarios
Micro-enterprises
Work place
Small business
Small enterprises
The strategic co-creation of content and student experiences in social media An identity theories perspective
Fujita, M., Harrigan, P. & Soutar, G. N., 14 Jan 2019, In : Qualitative Market Research. 22, 1, p. 50-69 20 p.Research output: Contribution to journal › Article
1
Downloads
(Pure)
The Very Big Concerns of Small Business: A Qualitative Study
McKeown, T., Mazzarol, T., Soutar, G., Adapa, S. & Hanson, B., 2019, 2019 International Council for Small Business World Congress. International Council for Small Business (ICSB), p. 1-10Research output: Chapter in Book/Conference paper › Conference paper
Small business
Qualitative study
Owners
Work place
Trade-offs
1
Citation
(Scopus)
Two-way acculturation in social media: The role of institutional efforts
Fujita, M., Harrigan, P., Roy, S. K. & Soutar, G., 1 Aug 2019, In : Technological Forecasting and Social Change. 145, p. 532-542 11 p.Research output: Contribution to journal › Article
Social Media
Acculturation
Organizations
Social Marketing
Pleasure
2018
Antecedents to consumer peer communication through social advertising: A self-disclosure theory perspective
Ardiansyah, Y., Harrigan, P., Soutar, G. & Daly, T., 14 Mar 2018, In : Journal of Interactive Advertising. 18, 1, p. 55-71Research output: Contribution to journal › Article
Communication
Peers
Self-disclosure
Privacy
Factors
Capturing and co-creating student experiences in social media: A social identity theory perspective
Fujita, M., Harrigan, P. & Soutar, G. N., 3 Apr 2018, In : Journal of Marketing Theory and Practice. 26, 1-2, p. 55-71Research output: Contribution to journal › Article
Social media
Social identity theory
Brand community
Customer experience
Netnography
Co-creating a CSR strategy with customers to deliver greater value
O’Brien, I. M., Jarvis, W., Soutar, G. & Ouschan, R., 31 Jan 2018, Disciplining the undisciplined?: Perspectives from business, society and politics on responsible citizenship, corporate social responsibility and sustainability. Brueckner, M., Spencer, R. & Paull, M. (eds.). Cham, Switzerland: SpringerLink, p. 89-107 (CSR, Sustainability, Ethics & Governance).Research output: Chapter in Book/Conference paper › Chapter
Corporate Social Responsibility
Loyalty
Social issues
Co-creation
Customer engagement
Customer engagement behavior in individualistic and collectivistic markets
Roy, S., Balaji, M. S., Soutar, G., Lassar, W. M. & Roy, R., May 2018, In : Journal of Business Research. 86, p. 281-290Research output: Contribution to journal › Article
Customer engagement
Net present value
Fairness
Developing economies
China
Inspiring Future Workplaces: An Australian and NZ Small Business Perspective
McKeown, T., Mazzarol, T., Rice, J., Soutar, G., Hanson, B. & Adapa, S., 2018, New Zealand: Small Enterprise Association of Australia and New Zealand (SEAANZ). 40 p.Research output: Book/Report › Other output
Open Access
small business
New Zealand
workplace
funding
chamber of industry and commerce
12
Citations
(Scopus)
Linking social media to customer relationship management (CRM): a qualitative study on SMEs
Guha, S., Harrigan, P. & Soutar, G., 4 May 2018, In : Journal of Small Business and Entrepreneurship. 30, 3, p. 193-214 22 p.Research output: Contribution to journal › Article
Social media
Qualitative study
Small and medium-sized enterprises
Customer relationship management
Dynamic capabilities
Navigating Online Brand Advocacy (OBA): an exploratory analysis
Wilk, V., Harrigan, P. & Soutar, G. N., Apr 2018, In : Journal of Marketing Theory and Practice. 26, 1-2, p. 99-116 18 p.Research output: Contribution to journal › Article
Advocacy
Online communities
Brand management
9
Citations
(Scopus)
Organisational Factors, Anticipated Rents and Commercialisation in SMEs
Do, H., Mazzarol, T., Soutar, G., Volery, T. & Reboud, S., Feb 2018, In : International Journal of Innovation Management. 22, 2, p. 1 30 p., 1850018.Research output: Contribution to journal › Article
Innovation
Industry
Sales
Rent
Organizational factors
3
Citations
(Scopus)
The Influence of Negative Publicity on Brand Equity: Attribution, Image, Attitude and Purchase Intention
Liu, F., Lee, J. A. & Soutar, G., 16 Jul 2018, In : Journal of Product & Brand Management. 27, 4, p. 440-451 11 p.Research output: Contribution to journal › Article
Managers
Information use
Communication
Marketing
Brand equity
The member wears four hats: a member identification framework for co-operative enterprises
Mamouni Limnios, E., Mazzarol, T., Soutar, G. & Siddique, K., Jun 2018, In : Journal of Co-operative Organization and Management. 6, 1, p. 20-33 14 p.Research output: Contribution to journal › Article
Owners
Value proposition
Investors
Case analysis
Buyers
2017
A netnography of a university’s social media brand community: Exploring collaborative co-creation tactics
Fujita, M., Harrigan, P. & Soutar, G., 15 Mar 2017, In : Journal of Global Scholars of Marketing Science. 27, 2, p. 148-164 17 p.Research output: Contribution to journal › Article
social media
tactics
community
student
university
2
Citations
(Scopus)
Customer engagement in CSR: a utility theory model with moderating variables
Jarvis, W., Ouschan, R., Burton, H. J., Soutar, G. & O’Brien, I. M., 2017, In : Journal of Service Theory and Practice. 27, 4, p. 833-853 21 p.Research output: Contribution to journal › Article
Corporate Social Responsibility
Customer engagement
Utility theory
Moderating variables
Customer loyalty
Examining ecotourism experiences: Chinese tourists in Australia
Liu, F., Li, T. & Soutar, G. N., 6 Dec 2017, Proceedings of Australian and New Zealand Marketing Academy Conference (ANZMAC) 2017: Marketing for Impact. Robinson, L., Brenna, L. & Reed, M. (eds.). Melbourne: RMIT University, p. 847-850 4 p.Research output: Chapter in Book/Conference paper › Conference paper
Open Access
Ecotourism
Tourists
Emotion
Destination
China
International students’ engagement in their university’s social media: An exploratory study
Fujita, M., Harrigan, P. & Soutar, G. N., 2017, In : International Journal of Educational Management. 31, 7, p. 1119-1134Research output: Contribution to journal › Article
social media
student
university
customer
Exploratory study
12
Citations
(Scopus)
Personal values and the theory of planned behaviour: A study of values and holiday trade-offs in young adults
Ye, S., Soutar, G. N., Sneddon, J. N. & Lee, J. A., 1 Oct 2017, In : Tourism Management. 62, p. 107-109 3 p.Research output: Contribution to journal › Article
holiday
young adult
Values
Conservation
tourism
1326
Downloads
(Pure)
Social exchange and social capital in blogging: interactions among mum bloggers, marketers and public relations practitioners in the virtual third place
Archer, C. J., 2017, (Unpublished)Research output: Thesis › Doctoral Thesis
File
Blogging
Marketers
Social capital
Social exchange
Interaction
8
Citations
(Scopus)
Value drivers and adventure tourism: A comparative analysis of Japanese and Western consumers
Williams, P., Soutar, G., Ashill, N. J. & Naumann, E., 2017, In : Journal of Service Theory and Practice. 27, 1, p. 102-122 21 p.Research output: Contribution to journal › Article
Adventure tourism
Comparative analysis
Value drivers
Tourists
Customer value
2016
Australia's leading co-operative and mutual enterprises in 2016
UWA Co-operative Enterprise Research Unit, 2016, Centre for Entrepreneurial Management and Innovation (CEMI). 110 p. (CEMI Discussion Paper Series ; no. 1601)Research output: Book/Report › Other output
Australia’s Leading Co-operative and Mutual Enterprises in 2016: CEMI Discussion Paper Series, DP 1601
Mazzarol, T., Mamouni Limnios, E., Soutar, G. & Kresling, J., 2016, 110 p. www.cemi.com.au : Centre for Entrepreneurial Management and Innovation (CEMI).Research output: Other contribution
Industry
Economic benefits
National economy
Economics
Assets
26
Citations
(Scopus)
Epilogue to the Special Issue and reflections on the future of engagement research
Hollebeek, L. D., Conduit, J., Sweeney, J., Soutar, G., Karpen, I. O., Jarvis, W. & Chen, T., 23 Mar 2016, In : Journal of Marketing Management. 32, 5-6, p. 586-594 9 p.Research output: Contribution to journal › Article
Financial instruments and equity structures for raising capital in co-operatives
Mamouni Limnios, E., Watson, J., Mazzarol, T. & Soutar, G., 2016, In : Journal of Accounting and Organizational Change. 12, 1, p. 50-74 25 p.Research output: Contribution to journal › Article
Investors
Equity
Financial instruments
Focus groups
Ownership
IMAGE VIVIDNESS, IMAGE CONGRUITY AND THEIR INFLUENCES ON THE EFFECTIVENESS OF ECOTOURISM
Liu, F., Zhang, C. & Soutar, G. N., 21 Jul 2016.Research output: Contribution to conference › Conference presentation/ephemera
International students’ university preferences: how different are Malaysian and Chinese students?
Kamal Basha, N., Sweeney, J. C. & Soutar, G. N., 2016, In : International Journal of Educational Management. 30, 2, p. 197-210 14 p.Research output: Contribution to journal › Article
university
student
country of origin
International students
Malaysia
National Mutual Economy Report 2016: Incorporating the Top 100
Mazzarol, T., Mamouni Limnios, E., Soutar, G. & Kresling, J., 2016, Business Council of Co-operatives and Mutuals. 80 p.Research output: Book/Report › Other output
Using blueprinting and benchmarking to identify marketing resources that help co-create customer value
Ceric, A., D'Alessandro, S., Soutar, G. & Johnson, L., 2016, In : Journal of Business Research. 69, 12, p. 5653-5661Research output: Contribution to journal › Article
Benchmarking
Customer value
Resources
Resource-based theory
Marketing resources
2015
Australia’s Leading Co-operative and Mutual Enterprises in 2015
Mazzarol, T., Mamouni Limnios, E., Soutar, G. N. & Kresling, J., 2015, http://www.cemi.com.au/node/545: Centre for Entrepreneurial Management and Innovation (CEMI). 88 p. (CEMI Discussion Paper)Research output: Book/Report › Other output
4
Citations
(Scopus)
Best-worst scaling: an alternative to ratings data
Soutar, G., Sweeney, J. & Mccoll-Kennedy, J. R., 2015, Best-Worst Scaling: Theory, Methods and Applications. Louviere, J. J., Flynn, T. N. & Marley, A. A. J. (eds.). Cambridge, UK: Cambridge University Press, p. 177 – 187Research output: Chapter in Book/Conference paper › Chapter
Conducting a focus group using group support system (GSS) software
Soutar, G., Newby, R. & Watson, J., 2015, Handbook of Qualitative Research Techniques and Analysis in Entrepreneurship. Neergard, H. & Leitch, C. M. (eds.). Cheltenham, UK, and Northampton, USA: Edward Elgar Publishing, p. 311-338Research output: Chapter in Book/Conference paper › Other chapter contribution
Co-op Member Four Hats: A Cross-Case Comparison
Mamouni Limnios, E., Mazzarol, T. & Soutar, G., 2015.Research output: Contribution to conference › Conference presentation/ephemera
Effects of country and delivery mode on perceived risk in international higher education
Kamal Basha, N., Sweeney, J. & Soutar, G., 2015, In : Journal of Marketing for Higher Education. 25, 2, p. 171-203Research output: Contribution to journal › Article
university
education
student
country of origin
marketing
Fuzzy Logic for Social Simulation Using NetLogo
Izquierdo, L. R., Olaru, D., Izquierdo, S. S., Purchase, S. & Soutar, G., 2015, In : JASSS. 18, 4, p. Article 1Research output: Contribution to journal › Article
Open Access
logic
Fuzzy logic
simulation
interpretation
Fuzzy rules
Integrating social issues and customer engagement to drive loyalty in a service organisation
O'Brien, I., Jarvis, W. & Soutar, G., 2015, In : Journal of Services Marketing. 29, 6-7, p. 547-559Research output: Contribution to journal › Article
Service organization
Customer engagement
Social issues
Loyalty
Corporate Social Responsibility
Marketing Energy Conservation to Households: What has changed in 30 years
Mazzarol, T., Webb, D., Kresling, J., Soutar, G. & Sweeney, J., 2015.Research output: Contribution to conference › Abstract
Modelling CRM in a social media age
Harrigan, P., Soutar, G., Choudhury, M. M. & Lowe, M., 2015, In : Australasian Marketing Journal. 23, 1, p. 27-37Research output: Contribution to journal › Article
Modeling
Social media
Customer engagement
Marketing
Customer relationship
National Mutual Economy Report 2015: Incorporating the Top 100
Mazzarol, T., Mamouni Limnios, E., Soutar, G. & Kresling, J., 2015, Business Council of Co-operatives and Mutuals. 68 p.Research output: Book/Report › Other output
Research performance of marketing academics and departments: An international comparison
Soutar, G., Wilkinson, I. & Young, L., 2015, In : Australasian Marketing Journal. 23, 2, p. 155-161Research output: Contribution to journal › Article
Open Access
Research performance
International comparison
Marketing
New Zealand
Government
9
Downloads
(Pure)
The Influence of Perceived Advertising Congruity on Chinese Ecotourists’ Attitude towards Australian Ecotourism Advertisements
Liu, F., Wei, Y. & Soutar, G., 2015, 2015 ANZMAC Conference Proceedings. https://www.business.unsw.edu.au/Campaigns-Site/anzmac/Documents/2015-ANZMAC-Conference-Proceedings.pdf: Promaco Conventions Pty. Ltd., Vol. n/a. p. 1-8Research output: Chapter in Book/Conference paper › Conference paper
2014
Australia’s Leading Co-operative and Mutual Enterprises in 2014
Mazzarol, T., Mamouni Limnios, E., Soutar, G. N. & Kresling, J., 2014, http://www.cemi.com.au/node/528: Centre for Entrepreneurial Management and Innovation (CEMI). (CEMI Discussion Paper)Research output: Book/Report › Other output