Researcher Profile

Winthrop Professor Geoff Soutar

Geoff Soutar
Geoff Soutar

Phone: +61 8 6488 7885

Research Expertise:
  • Customer service and customer satisfaction
  • International marketing of education
  • Market orientation research
  • Research methodology
  • Role of value and quality in consumer decision making
  • Service quality
  • Small and medium enterprise research
  • Word-of-mouth marketing
  1. 2018
  2. Customer engagement behavior in individualistic and collectivistic markets

    Roy, S., Balaji, M. S., Soutar, G., Lassar, W. M. & Roy, R. May 2018 In : Journal of Business Research. 86, p. 281-290

    Research output: Contribution to journalArticle

  3. Organisational Factors, Anticipated Rents and Commercialisation in SMEs

    Do, H., Mazzarol, T., Soutar, G., Volery, T. & Reboud, S. Feb 2018 In : International journal of innovation management. 22, 2, p. 1 30 p., 1850018

    Research output: Contribution to journalArticle

  4. 2017
  5. Examining ecotourism experiences: Chinese tourists in Australia

    Liu, F., Li, T. & Soutar, G. N. 6 Dec 2017 Proceedings of Australian and New Zealand Marketing Academy Conference (ANZMAC) 2017: Marketing for Impact. Robinson, L., Brenna, L. & Reed, M. (eds.). Melbourne: RMIT University, p. 847-850 4 p.

    Research output: Chapter in Book/Conference paperConference paper

  6. Customer engagement in CSR: a utility theory model with moderating variables

    Jarvis, W., Ouschan, R., Burton, H. J., Soutar, G. & O’Brien, I. M. 2017 In : Journal of Service Theory and Practice. 27, 4, p. 833-853 21 p.

    Research output: Contribution to journalArticle

  7. Testing and extending Schwartz refined value theory using a best–worst scaling approach

    Lee, J., Sneddon, J., Daly, T., Schwartz, S., Soutar, G. & Louviere, J. 2017 In : Assessment. p. 1-15 15 p.

    Research output: Contribution to journalArticle

  8. Value drivers and adventure tourism: A comparative analysis of Japanese and Western consumers

    Williams, P., Soutar, G., Ashill, N. J. & Naumann, E. 2017 In : Journal of Service Theory and Practice. 27, 1, p. 102-122 21 p.

    Research output: Contribution to journalArticle

  9. 2016
  10. IMAGE VIVIDNESS, IMAGE CONGRUITY AND THEIR INFLUENCES ON THE EFFECTIVENESS OF ECOTOURISM

    Liu, F., Zhang, C. & Soutar, G. N. 21 Jul 2016

    Research output: Contribution to conferenceConference presentation/ephemera

  11. Epilogue to the Special Issue and reflections on the future of engagement research

    Hollebeek, L. D., Conduit, J., Sweeney, J., Soutar, G., Karpen, I. O., Jarvis, W. & Chen, T. 23 Mar 2016 In : Journal of Marketing Management. 32, 5-6, p. 586-594 9 p.

    Research output: Contribution to journalArticle

  12. Australia's leading co-operative and mutual enterprises in 2016

    UWA Co-operative Enterprise Research Unit 2016 Centre for Entrepreneurial Management and Innovation (CEMI). 110 p. (CEMI Discussion Paper Series ; no. 1601)

    Research output: Book/ReportOther output

  13. Australia’s Leading Co-operative and Mutual Enterprises in 2016: CEMI Discussion Paper Series, DP 1601

    Mazzarol, T., Mamouni Limnios, E., Soutar, G. & Kresling, J. 2016 110 p.www.cemi.com.au : Centre for Entrepreneurial Management and Innovation (CEMI)

    Research output: Other contribution

  14. Using blueprinting and benchmarking to identify marketing resources that help co-create customer value

    Ceric, A., D'Alessandro, S., Soutar, G. & Johnson, L. 2016 In : Journal of Business Research. 69, 12, p. 5653-5661

    Research output: Contribution to journalArticle

  15. 2015
  16. Australia’s Leading Co-operative and Mutual Enterprises in 2015

    Mazzarol, T., Mamouni Limnios, E., Soutar, G. N. & Kresling, J. 2015 http://www.cemi.com.au/node/545: Centre for Entrepreneurial Management and Innovation (CEMI). 88 p. (CEMI Discussion Paper)

    Research output: Book/ReportOther output

  17. Best-worst scaling: an alternative to ratings data

    Soutar, G., Sweeney, J. & Mccoll-Kennedy, J. R. 2015 Best-Worst Scaling: Theory, Methods and Applications. Louviere, J. J., Flynn, T. N. & Marley, A. A. J. (eds.). Cambridge, UK: Cambridge University Press, p. 177 – 187

    Research output: Chapter in Book/Conference paperChapter (peer-reviewed)

  18. Co-op Member Four Hats: A Cross-Case Comparison

    Mamouni Limnios, E., Mazzarol, T. & Soutar, G. 2015

    Research output: Contribution to conferenceConference presentation/ephemera

  19. Conducting a focus group using group support system (GSS) software

    Soutar, G., Newby, R. & Watson, J. 2015 Handbook of Qualitative Research Techniques and Analysis in Entrepreneurship. Neergard, H. & Leitch, C. M. (eds.). Cheltenham, UK, and Northampton, USA: Edward Elgar Publishing, p. 311-338

    Research output: Chapter in Book/Conference paperOther chapter contribution

  20. Fuzzy Logic for Social Simulation Using NetLogo

    Izquierdo, L. R., Olaru, D., Izquierdo, S. S., Purchase, S. & Soutar, G. 2015 In : JASSS. 18, 4, p. Article 1

    Research output: Contribution to journalArticle

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