Researcher Profile

Winthrop Professor Geoff Soutar

Geoff Soutar
Geoff Soutar

Phone: +61 8 6488 7885

Research Expertise:
  • Customer service and customer satisfaction
  • International marketing of education
  • Market orientation research
  • Research methodology
  • Role of value and quality in consumer decision making
  • Service quality
  • Small and medium enterprise research
  • Word-of-mouth marketing
  1. 2018
  2. Organisational Factors, Anticipated Rents and Commercialisation in SMEs

    Do, H., Mazzarol, T., Soutar, G., Volery, T. & Reboud, S. Feb 2018 In : International journal of innovation management. 22, 2, p. 1 30 p., 1850018

    Research output: Research - peer-reviewArticle

  3. 2017
  4. Customer engagement behavior in individualistic and collectivistic markets

    Roy, S., Balaji, M. S., Soutar, G., Lassar, W. M. & Roy, R. Jun 2017 (Accepted/In press) In : Journal of Business Research.

    Research output: Research - peer-reviewArticle

  5. Customer engagement in CSR: a utility theory model with moderating variables

    Jarvis, W., Ouschan, R., Burton, H. J., Soutar, G. & O’Brien, I. M. 2017 In : Journal of Service Theory and Practice. 27, 4, p. 833-853 21 p.

    Research output: Research - peer-reviewArticle

  6. Testing and extending Schwartz refined value theory using a best–worst scaling approach

    Lee, J., Sneddon, J., Daly, T., Schwartz, S., Soutar, G. & Louviere, J. 2017 In : Assessment. p. 1-15 15 p.

    Research output: Research - peer-reviewArticle

  7. Value drivers and adventure tourism: A comparative analysis of Japanese and Western consumers

    Williams, P., Soutar, G., Ashill, N. J. & Naumann, E. 2017 In : Journal of Service Theory and Practice. 27, 1, p. 102-122 21 p.

    Research output: Research - peer-reviewArticle

  8. 2016
  9. Epilogue to the Special Issue and reflections on the future of engagement research

    Hollebeek, L. D., Conduit, J., Sweeney, J., Soutar, G., Karpen, I. O., Jarvis, W. & Chen, T. 23 Mar 2016 In : Journal of Marketing Management. 32, 5-6, p. 586-594 9 p.

    Research output: Research - peer-reviewArticle

  10. Australia's leading co-operative and mutual enterprises in 2016

    UWA Co-operative Enterprise Research Unit 2016 Centre for Entrepreneurial Management and Innovation (CEMI). 110 p. (CEMI Discussion Paper Series ; no. 1601)

    Research output: ResearchOther output

  11. Australia’s Leading Co-operative and Mutual Enterprises in 2016: CEMI Discussion Paper Series, DP 1601

    Mazzarol, T., Mamouni Limnios, E., Soutar, G. & Kresling, J. 2016 110 p.www.cemi.com.au : Centre for Entrepreneurial Management and Innovation (CEMI)

    Research output: ResearchOther contribution

  12. Using blueprinting and benchmarking to identify marketing resources that help co-create customer value

    Ceric, A., D'Alessandro, S., Soutar, G. & Johnson, L. 2016 In : Journal of Business Research. 69, 12, p. 5653-5661

    Research output: Research - peer-reviewArticle

  13. 2015
  14. Best-worst scaling: an alternative to ratings data

    Soutar, G., Sweeney, J. & Mccoll-Kennedy, J. R. 2015 Best-Worst Scaling: Theory, Methods and Applications. Louviere, J. J., Flynn, T. N. & Marley, A. A. J. (eds.). Cambridge, UK: Cambridge University Press, p. 177 – 187

    Research output: Research - peer-reviewChapter (peer-reviewed)

  15. Co-op Member Four Hats: A Cross-Case Comparison

    Mamouni Limnios, E., Mazzarol, T. & Soutar, G. 2015

    Research output: ResearchConference presentation/ephemera

  16. Conducting a focus group using group support system (GSS) software

    Soutar, G., Newby, R. & Watson, J. 2015 Handbook of Qualitative Research Techniques and Analysis in Entrepreneurship. Neergard, H. & Leitch, C. M. (eds.). Cheltenham, UK, and Northampton, USA: Edward Elgar Publishing, p. 311-338

    Research output: ResearchOther chapter contribution

  17. Fuzzy Logic for Social Simulation Using NetLogo

    Izquierdo, L. R., Olaru, D., Izquierdo, S. S., Purchase, S. & Soutar, G. 2015 In : JASSS. 18, 4, p. Article 1

    Research output: Research - peer-reviewArticle

  18. Modelling CRM in a social media age

    Harrigan, P., Soutar, G., Choudhury, M. M. & Lowe, M. 2015 In : Australasian Marketing Journal. 23, 1, p. 27-37

    Research output: Research - peer-reviewArticle

  19. Research performance of marketing academics and departments: An international comparison

    Soutar, G., Wilkinson, I. & Young, L. 2015 In : Australasian Marketing Journal. 23, 2, p. 155-161

    Research output: Research - peer-reviewArticle

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ID: 48369

Most frequent journals
  • International Journal of Educational Management

    ISSNs: 0951-354X, 1758-6518

    Emerald Group Publishing Limited

    Scopus rating (2016): CiteScore 0.99 SJR 0.567 SNIP 0.909

    Journal: ERA2018

  • Australasian Marketing Journal

    ISSNs: 1839-3349, 1441-3582

    Elsevier

    Scopus rating (2016): CiteScore 1.06 SJR 0.426 SNIP 0.691

    Journal: ERA2018

  • European Journal of Marketing

    ISSNs: 0309-0566, 1758-7123

    Emerald Group Publishing Limited

    Scopus rating (2016): CiteScore 2.28 SJR 1.003 SNIP 1.337

    Journal: ERA2018

  • Tourism Management

    ISSNs: 0261-5177, 1879-3193

    Elsevier

    Scopus rating (2016): CiteScore 5.68 SJR 2.58 SNIP 3.213

    Journal: ERA2018

  • Psychology & Marketing

    ISSNs: 0742-6046, 1520-6793

    Wiley-Liss

    Scopus rating (2016): CiteScore 2.71 SJR 1.291 SNIP 1.457

    Journal: ERA2018

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